SCMT 3613 Chapter 1a Quiz
Developing long-term, close relationships with customers means holding more finished product safety stock and allows firms to focus their resources on providing better products and services to these customers. True False
False
In order for both lean and Six Sigma systems to work efficiently, it is very important that front-line employees stick to established work protocols and processes and not question them. True False
False
The challenges associated with improving quality, manufacturing efficiency, customer service and new product design and development have increased. True False
True
To deal with challenges associated with improving quality, manufacturing efficiency, customer service and new product design and development, manufacturers have begun involving key suppliers in their new product design and development activities as well as in cost, quality and service improvement initiatives. True False
True
Trends in supply chain management include increasing supply chain responsiveness and considering the negative environmental impacts of supply chains. True False
True
High levels of supply chain performance occur: When the firm's costs are reduced When all firms start sourcing globally When the strategies at each of the firms fit well with overall supply chain strategies When each firm implements its own strategy in order to maximize its own profits
When the strategies at each of the firms fit well with overall supply chain strategies
Which of the following are not characteristics of the new paradigm of supply chain management? Only the focal firm in the supply chain benefits. Boundaries are dynamic and extend from "the firm's suppliers' suppliers to its customers' customers (i.e., second tier suppliers and customers). Supply chains now deal with reverse logistics to handle returned products, warranty repairs, and recycling. All of these are characteristics of the new paradigm of supply chain management
A
According to the textbook, which of the following statements is TRUE? Consumers buy products based on a combination of: Cost, quality, manufacturer, and simplicity of use Cost, quality, availability, and brand Cost, quality, advertising, store preference, and appearance Cost, quality, availability, maintainability, and reputation
Cost, quality, availability, maintainability, and reputation
Which of the following is an illustration of a company that has vertically integrated? A computer manufacturer that acquires its computer components supplier A computer manufacturer that acquires warehouses to aid in its product distribution A computer components supplier that begins to assemble computers for sale to consumers All of these are illustrations of a company that has vertically integrated
D
Designing and building a__________ network is one method of ensuring successful product delivery Order Inventory Distribution Delivery
Distribution
Operations refers to a process where firms act together to maximize total supply chain profits by determining optimal purchase quantities, product availabilities, service levels, lead times, production quantities, use of technology and product support at each tier within the supply chain. True False
False
Supply chain management is more about coordinating across different functions within a firm, such as marketing and logistics, than it is about coordination and collaboration with channel partners. True False
False
Suppliers see significant benefits from the creation of closer working relationships with customers in terms of: Long-term, lower-volume sales Short term, lower-volume sales Long-term, higher-volume sales Short-term, higher-volume sales
Long-term, higher-volume sales
A certain supply chain is made up, in this order, of a Raw Materials Supplier, a Components Manufacturer, a firm that manufactures Sub-assemblies, an End Item Manufacturer, a Wholesale Distributor, and a Local Retail Chain Warehouse. Which firm is considered the third tier supplier of the Local Retail Chain Warehouse? Raw Materials Supplier Wholesale Distributor End Item Manufacturer Components Manufacturer Manufacturer of Sub-assemblies
Manufacturer of Sub- assemblies
The recent global economic recession has made customers: More cost-conscious Seek lower levels of quality and service Seek higher levels of quality and service More cost-conscious & Seek higher levels of quality and service More cost-conscious & Seek lower levels of quality and service
More cost-conscious & Seek higher levels of quality and service
A certain supply chain is made up, in this order, of a Raw Materials Supplier, a Components Manufacturer, a firm that manufactures Sub-assemblies, an End Item Manufacturer, a Wholesale Distributor, and a Local Retail Chain Warehouse. Which firm is considered the second tier supplier of the firm that manufactures Sub-assemblies? Raw Materials Supplier Wholesale Distributor The final end item consumer Components Manufacturer Local Retail Chain Warehouse
Raw Materials Supplier
Which of the following is a reverse logistics activity: Recycling products and components Delivering finished goods to your customer Developing a collaborative relationship with your supplier Managing the quality of products
Recycling products and components
According to the text, which of the following is not an important element of the supply chain: Supply Transportation Logistics Integration
Transportation
A primary objective of supply chain management is to optimize the performance of the supply chain as a whole. True False
True
According to the text, the FOUR important elements of the supply chain are supply, operations, logistics, and integration. True False
True
Competition is expanding rapidly in all industries and in all markets around the world. True False
True
Firms are trying to expand their influence and control of the supply chain to include second- and third-tier suppliers and customers. True False
True
One of the key activities in supplier management is supplier evaluation, or determining the current capabilities of suppliers. True False
True
Processes in a supply chain are said to be integrated when members of the supply chain work together to make purchasing, inventory, production, quality and logistics decisions that impact the overall profits of the supply chain. True False
True
Studies suggest improvement in "perfect order fulfillment" (orders arriving on time, complete and damage free) lead to improvements in profits. True False
True
Supply chain management integrates supply and demand management within and across companies. True False
True
Improving supply chain responsiveness requires firms to: reevaluate their supply chain relationships utilize business process reengineering reposition and automate warehouses all of these are important none of these are important
all of these are important
According to the textbook, conditions which must be present for successful supply chain management include: Vertical Integration Corporate contracts regarding performance expectations Short-term company focused performance Cooperation among firms
cooperation among firms
Assembly or production of finished products, producing the right amount of product, and ensuring that finished products meet specific quality, cost, and customer service requirements are all important issues that are most closely related to: Purchasing Operations Integration Distribution
operations
According to the textbook, the practice of supply chain is fairly recent True False
true