SF - Set 3
What are some considerations of using Data Loader to export data for backup purposes? (Choose 3)
'Export All' includes records in the recycle bin One CSV. file is generated per object 'Export' does not include records in the recycle bin
Cloudy Computing would like to prevent additional record access to data owned or shared with subordinates in the hierarchy for Cases. What should you advise?
'Grant Access Using Hierarchies' cannot be disabled for Cases
Cloudy Computing would like an email to be sent to customers automatically when they create a Case, to let them know it has been received, and that a customer service representative will be in touch. Cloudy Computing has different first response SLAs depending on the Account SLA; Platinum and Gold customers get a response within 4hrs and Silver and Bronze customers get a response within 8hrs. Depending on the Account SLA, a different email template will need to be sent. How can this requirement be achieved?
1 Case Auto-Response Rule with 2 Rule Entries
How many reports can a user subscribe to?
5
In addition to creating a new Support Process and Record Type, what else is required to enable Cloudy Computing's additional customer service team to work Cases that follow a different business support process?
Add additional values to the Case Status field
To track revenue gain or loss based on currency fluctuations, you must implement what feature?
Advanced Currency Management
What happens when you select the setting 'View Dashboard As Another Person'? (Choose 2)
All dashboard viewers will see dashboard data based on the access level of the 'View Dashboard As' user The 'View Dashboard As' setting is fixed to a specific user
What are two Initial Submission Actions in an Approval Process? Choose 2 options.
An outbound message can be sent to another application. The value of a field on the record can be updated.
What feature of Salesforce would enable Ava the Admin to review the page performance of her Lightning Record Pages?
Analyze button
Ursa Major Solar has the following environment and requirements: A new custom object named Regulations__c is a child of the account object. All users need the ability to view Regulations__c when viewing accounts with the sales account page layout. How should an administrator provide access to Regulations__c on the sales account page layout?
By adding a new related list for Regulations__c to the sales account page layout
Cloudy Computing is running an email marketing Campaign. They would like Opportunities created after the email is sent, associated with Contacts Roles that also appear as Campaign Members, to be automatically linked to the relevant Campaign. What feature of Salesforce could support this?
Campaign Influence
Which of the following is an example of a standard junction object?
Campaign Member
What is TRUE about Campaign Influence 1.0? (Choose 3)
Campaigns can be added automatically Multiple campaigns can be related to an Opportunity The Opportunity value will be added to Campaign statistics for the primary Campaign only
The customer support team wants to use a different Page Layout when closing a Case. Which method should the System Administrator use to fulfill this request?
Case Close Page Layout
The marketing users at Cloudy Computing have been using the standard 'Marketing User' profile in Salesforce. You have created a new custom object called 'Hotel Bookings' that all marketing users should have access to. What should you do in this scenario?
Clone the 'Marketing User' profile to create a new profile and grant relevant access to the object and assign to the marketing users
Ava, the Salesforce Admin at Cloudy Computing, is editing the Account Lightning Record Page in the Lightning App Builder, as she needs to add the Contract related list. She drags a 'Related List - Single' component onto the page and selects 'Contracts' from the list. However, her 'Related List - Single" component is displaying an error message that says the related list cannot be displayed. What is a possible reason for this?
Contracts have not been added as a related list in the page layout editor
Ursa Major Solar recently enabled the multiple currencies feature. As a result, which currency will be used as the foundation for all currency conversion rates?
Corporate currency
Croft Communications placed an order for 10 laptops from Cloudy Computing. They cancelled 2 of the laptops, so the order was reduced to 8 laptops. After receiving 8 laptops, they discovered that 1 was damaged in transit and returned it to Cloudy Computing for a refund. Cloudy Computing needs to record these returns in Salesforce against the Order. How can this be achieved?
Create 2 reduction orders against a single original order
Cloudy Computing would like to track Partners on Opportunities. Partners are stored in Salesforce as Accounts with the Type 'Installation Partner'. As the Administrator, you have been asked to create a new field on the Opportunity that will allow users to select the relevant Partner Account. Users should not be able to select an Account that is not a Partner. How could you achieve this requirement? (Choose 2)
Create a Lookup field on the Opportunity. Add a Lookup Filter.
In addition to revenue forecasting, Cloudy Computing need to start forecasting the quantity of laptops sold. Cloudy Computing uses Products in addition to Opportunities. As the Salesforce Administrator, what do you suggest?
Create a Product Family Quantity forecast type
What actions can a sales rep perform using the home page Assistant? (Choose 3)
Create a new Event Send an Email Create a new Task
Cloudy Computing would like to display some fields from the related Account on the Case page, including 'SLA' and 'Customer Priority'. What is the best way to achieve this requirement?
Create custom formula fields
What can be done to organize the details page layout in Salesforce to make navigation easier? (Choose 3)
Create sections. Select 1-column or 2-column layout. Select tab-key order
Cloudy Computing would like to ensure that users can log in to Salesforce from within the office without receiving a login challenge. Users logging in from outside of the office should receive a login challenge. As the Administrator, what should you do? (Choose 3)
Create trusted IP ranges for the organisation in Network Access. Advise users that they will receive a login challenge if attempting to login outside the office. Advise users they will receive a login challenge if attempting to login from the office, if they are using a device or browser not recognized by Salesforce.
After some consideration, it has been decided that the Eastern Sales Team and Western Sales Team should both have read access to each other's Opportunities. The sales teams have different roles and the Opportunity OWD is currently set to Private. How could you achieve this requirement?
Create two sharing rules based on role
As the Salesforce Administrator at Cloudy Computing, you are responsible for data quality. As part of this remit, you have identified over 1000 duplicate Leads that should be hard deleted. What tool should you use?
Data Loader
Which configuration action should be performed to ensure every Case gets assigned to a valid Owner?
Define the Default Case Owner in Support Settings.
What is NOT a Data Element in Flow?
Edit Records.
What are some possible reasons that a Lead may not have an Einstein Lead Score? (Choose 3)
Einstein Lead Scoring was recently enabled. The Lead was added less than 4 hours ago. The Lead wasn't modified in the 6 months prior to Einstein Lead Scoring being enabled
Steve owns the Account record for Croft Communications. He has added Emma as a member of the Account Team. The organization-wide default for the Activity object is 'Private'. Assuming Emma's profile grants her the ability to edit activities, what is TRUE of Emma's access to Steve's activities related to Croft Communications?
Emma has read access to Steve's activities relating to Croft Communications
TRUE or FALSE Accounts and Contacts have a master-detail relationship?
False
What is NOT an example of a Case escalation action?
Field Update
What are some of the Salesforce A user management features? (Choose 3)
Freeze, deactivate, or reactivate a user Reset a user password Assign permission sets
What is TRUE about Group Tasks in Lighting Experience? (Choose 3)
Groups Tasks can be assigned to up to 200 users A separate task is created for each user Group Tasks can be assigned to multiple users or public groups
Cloudy Computing would like to create a field on the User record to display the user's assistant. Both users will be Salesforce license holders. What type of relationship in Salesforce is needed for this?
Hierarchical
An administrator needs to configure Ursa Major Solar's Salesforce Mobile app with the company's brand-specific images and color schemes. Which set of branding options should the administrator use?
Loading Page Logo, Brand Color, Loading Page Color
What feature of Salesforce could speed up and automate repetitive tasks for support agents, such as emailing a customer and changing the Case Status with a single click?
Macros
What should the System Administrator check when users are unable to find a CustomReport Type?
Make sure the new Report Type is deployed.
What must Ava set up before creating an action to send a custom notification from a process?
Notification Type
When creating a Schedule-Triggered Flow, what frequencies can you specify? (Choose 3)
Once Daily Weekly
What should an Administrator consider when 'Roll up activities to a contact's primary account' is enabled in Activity Settings? (Choose 3)
Only new activities are affected. Existing activities may be affected if they are updated in a way that triggers recalculation. Roll up activities feature is not recommended for orgs where contacts are related to multiple accounts.
What trigger options (when to start to process) are available when creating a Process Builder? (Choose 2)
Only when a record is created When a record is created or edited
What is TRUE about overlay splits? (Choose 2)
Overlay splits are based on the Amount field The overall percentage does not need to total 100%
If the org-wide default for Opportunities is 'Public Read/Write', what feature in Salesforce is needed to restrict access to the object?
Profile
What are the 4 types of Chatter Groups?
Public, private, unlisted, customer
Cloudy Computing has acquired a new company called Cloud Coders. Cloud Coders will migrate onto Cloudy Computing's existing Salesforce instance. As the Administrator, you are developing Salesforce to accommodate these new users. Cloud Coders sales team must only see their own pricebook and should not see any other pricebooks. How can you set this up? (Choose 2)
Set the organisation-wide default sharing setting for Price Book to 'No Access'. Share each Price Book with users that should have visibility.
The Telemarketing team at Cloudy Computing would like to be able to work through a list of records and edit them as needed without needing to navigate away from the list. As the Administrator, what would you suggest they use?
Split View
Which report should a System Administrator use to display the number of Contacts related to an Account?
Summary report with a report formula
Some of the marketing users are complaining that although they can see records of a specific record type, they do not have the choice to select that record type when creating records? What might be the reason?
The Marketing team profile has not been assigned the record type
A User has accidentally deleted an Opportunity Product (Opportunity Line Item). As the Salesforce Administrator, what can you advise them about restoring the Opportunity Product from the Recycle Bin?
The Opportunity Product cannot be restored from the Recycle Bin
As the Salesforce Administrator, you have been asked to delete an Approval Process. What are some considerations for deleting Approval Processes? (Choose 2)
The approval process must be deactivated. Pending approval requests related to the approval process must be deleted and permanently deleted from the recycle bin
Report types control which of the following? (Choose 3)
The objects and fields that can be added to a report as columns. The filters that can be applied to the report. The default columns that are displayed in the report.
Users at Ursa Major Solar are trying to create Opportunities. When populating a custom picklist field, the users receive errors. Additionally, when the users select either of the two values in the picklist, they receive different error messages above the field and are unable to save the Opportunities. Why is this error likely occurring?
The picklist field has contradicting validation rules.
What is TRUE of both the Data Import Wizard and Data Loader? (Choose 2)
The source file must be a CSV file. Validation rules and triggers will fire.
TRUE or FALSE, when a User deletes an Opportunity, all related Opportunity Products (Opportunity Line Items) are also deleted?
True
TRUE or FALSE, you can change the data type of the 'Record Name' field on a custom object after it has been created?
True
Cloudy Computing uses Salesforce Cases to manage internal issues such as software bugs. In addition, they also use Cases to manage external support tickets. Recently, there have been numerous external support requests received about a single bug. A developer at Cloudy Computing has created an internal Case for this bug and would like to link it to the external support Cases. How can this be achieved?
Use the 'Parent Case' field
Which of the following are types of Salesforce licenses? (Choose 3)
User Permission Set Feature
What are some reasons to freeze a user instead of deactivating? (Choose 3)
User is a Customer Portal Administrator User is the sole recipient of a Workflow email alert User selected in custom hierarchy field
Cloudy Computing noticed that they are receiving many duplicate Cases. As the Salesforce Administrator, what feature of Case management could you recommend?
Users can use Case Merge functionality
What are two ways Leads can be captured with Salesforce? (Choose 2)
Web to Lead Lead Import
What is FALSE about Chatter security? (Choose 2)
When you archive a Group it's posts are hidden @ mentioning a user automatically gives them access to the post, even if they do not have access to the related record or Group
