SHSU MGMT 3330 Ch 4

Which of the following types of teams is a mixture of employees, supervisors, and managers so that diverse perspectives can be provided? A virtual team A self-directed team A special-purpose team A management team

A special-purpose team

Jorge received special training in using technology to enhance teamwork. As a team leader, he was also given training to have the skills needed to be effective in the online, geographically dispersed work environment. Which of the following types of teams does Jorge most likely lead? A virtual team A self-directed team A special-purpose team A problem-solving team

A virtual team

Which of the following disadvantages can be caused by the use of flexible workspaces? Employee disloyalty Information overload High cost Low morale

Information overload

Which of the following typical concerns is associated with telework? Low morale with increased stress Lack of career advancement Social isolation from coworkers Lack of tools needed to complete the job

Social isolation from coworkers

Which of the following is a major advantage of the questionnaire method of job analysis? Speed Clarity in the interpretation of questions Accuracy Use of a panel of subject matter experts

Speed

Which of the following characteristics related to jobs and employees can managers control? Energy level Motivation Stress Interests

Stress

Why is there currently a shortage of workers with cyber-security and electrical and mechanical engineering skills in the workforce? The skills are too difficult to master. There are very few college graduates as most high school students tend to join vocational training programs. There are very few high school graduates. Students are not studying the necessary subjects to fill the jobs of today and tomorrow.

Students are not studying the necessary subjects to fill the jobs of today and tomorrow.

Which of the following can ease an employee's concerns about the revision process of a job description? Asking the employee specific questions Involving the employee Observing the employee closely Paying a bonus to the employee

Involving the employee

Which of the following is examined first when conducting a workflow analysis? Activities Equipment Inputs Outputs

Outputs

_____ indicate what a job accomplishes and how performance is measured in key areas. Job descriptions Job specifications Performance standards Performance distributors

Performance standards

Which of the following is true of today's labor force in the United States? The available labor pool is expanding at a quick pace. The overall workforce is younger than it was in the past. Young workers are more educated than they were in the past. The labor force participation rate is increasing phenomenally.

Young workers are more educated than they were in the past.

In a recent survey, how many managers working for large companies in the United States claimed that skills gaps exist in their professions? 15 percent 25 percent 50 percent 70 percent

50 percent

To be exempt from overtime, employees must perform their primary duties as executive, administrative, professional, or outside sales employees, where primary has been interpreted to mean occurring at least _____ of the time. 20 percent 50 percent 75 percent 90 percent

50 percent

Which of the following organizations is most likely to have a team of experts conducting interviews to collect information and provide job analysis? A barbershop A bakery A company that makes jet engines A home repair company

A company that makes jet engines

Which of the following is NOT one of the three major considerations used in determining essential functions and marginal functions during job analysis? Amount paid for the tasks performed Frequency of tasks performed on the job Importance of tasks performed Percentage of time spent on tasks

Amount paid for the tasks performed

Which of the following design characteristics of jobs can managers target to stimulate responsibility? Feedback Skill variety Autonomy Task significance

Autonomy

Which of the following can lead to burnout for a telecommuting employee? Maintaining motivation Being available 24/7 Close management supervision Social isolation

Being available 24/7

Which of the following methods of telework enables employees to use a home office on weekends or at night to do a project? Brief occasional Emergency Temporary Regular

Brief occasional

How can flexibility be designed into a job? By changing interactions with the customers By changing the product that is created By changing the quality of work expected By changing when the work can be performed

By changing when the work can be performed

Which of the following is NOT likely to be included in job specifications? Current employee's qualifications Education Skill requirements Mental and physical requirements

Current employee's qualifications

When can telecommuting be especially useful? When new employees are hired During bad weather When projects reach deadlines During a power outage

During bad weather

Which of the following is an example of creating flexible workspaces? Eliminating cubicles Creating one conference room by merging two smaller conference rooms Adding a lunchroom Increasing the size of executives' offices

Eliminating cubicles

In the context of job analysis methods, which of the following is a method of observation? Web-based job analysis Questionnaire Interview Employee diary

Employee diary

Which of the following is a disadvantage of open offices? Collaboration among employees is difficult. Employees are likely to face difficulty focusing on work. They increase costs for organizations. They are likely to cause hierarchical segregation.

Employees are likely to face difficulty focusing on work.

Which of the following statements best describes flextime? Employees accomplish a full week's work in fewer than five days of eight working hours each. Two employees perform the work of one full-time job. Employees work a set number of hours a day but vary starting and ending times. Employees work on various schedules that function at different times throughout a workday.

Employees work a set number of hours a day but vary starting and ending times.

What is the role of a team leader within an organizational structure? Manager Facilitator Supervisor Executive

Facilitator

Marcus is starting a new job next week. During the interview, the recruiter told him that he will be following a traditional work schedule. Which of the following describes the hours that Marcus is expected to work? Three days a week, eight hours a day Five days a week, six hours a day Seven days a week, four hours a day Five days a week, eight hours a day

Five days a week, eight hours a day

Which of the following skills is associated with mindfulness? Creativity Focused awareness Leadership and collaboration Empathy

Focused awareness

In the context of the workforce profile, technology-enhanced training is most likely to appeal to _____. Generation X Baby Boomers Traditionalists Generation Y

Generation Y

In the context of job analysis methods, which of the following jobs can be observed through work sampling? News photographer Plumber Auto mechanic Grocery store cashier

Grocery store cashier

Which of the following is a key part of preparing for and introducing the job analysis? Updating job descriptions Collecting data Identifying and communicating the process to appropriate managers Reviewing job description drafts with managers and employees

Identifying and communicating the process to appropriate managers

Which of the following is the most important consideration when planning a job analysis? Drafting job descriptions and specifications Gathering information for the analysis Identifying the jobs to be analyzed Identifying the objectives of the job analysis

Identifying the objectives of the job analysis

Why is the final line of many job descriptions "Performs other duties as needed upon request by immediate supervisor"? It requires the employee to do any work the supervisor requests. It covers duties that are considered essential functions under legal provisions. It saves time when writing long descriptions. It covers unusual situations in an employee's job that cannot all be highlighted in a job description.

It covers unusual situations in an employee's job that cannot all be highlighted in a job description.

Which of the following is NOT a reason why job design is considered important? It influences job performance. It affects employees' overall job satisfaction. It helps calculate the effort directed toward accomplishing results. It impacts both physical and mental health.

It helps calculate the effort directed toward accomplishing results.

Which of the following is an advantage of an integrated workflow analysis? It does not require increased employee involvement. It helps avoid the redefinition of the tasks, duties, and responsibilities of jobs. It helps divide an organization's work into jobs that can be coordinated. It helps the top management control everyday work processes.

It helps divide an organization's work into jobs that can be coordinated.

Which of the following is a disadvantage of the employee diary/log? It is burdensome. It is incomplete. It is too detailed. It is expensive.

It is burdensome.

Why is task-based job analysis likely to remain more widely used than competency-based approach to job analysis? It is the most cost-effective approach. It is the most legally defensible approach. It is the most logical approach. It is the least time-consuming approach.

It is the most legally defensible approach.

Why did IBM suspend all of its flexible work arrangements and telecommuting in favor of requiring employees to work at IBM worksites? Employees were not completing work assignments when using flexible workspaces. It wanted to save the expenses of multiple worksites. It wanted to help foster innovation. Managers were not able to directly monitor employees' work and progress made.

It wanted to help foster innovation.

In equal employment opportunity matters, which of the following categories requires accurate information in case a court decision is required? Financial and budgeting impact Job requirements Work-related stress Supervision received

Job requirements

Megan works from Monday to Wednesday as a library assistant at the local library. Liam fills in her position on Thursdays and Fridays. Which of the following types of work schedules does the given scenario exemplify? A part-time schedule The compressed workweek Flextime Job sharing

Job sharing

Which of the following could result in boring work situations that appeal to few people, causing higher turnover? Job simplification Job enrichment Job enlargement Job rotation

Job simplification

Which of the following is included in contracts between contingent workers and employers? Conscientiousness Limitations Motivation Honesty

Limitations

In the context of job analysis methods, why is the observation method limited? Many jobs cannot be easily observed. It does not provide details. It is expensive. Observation is a subjective method.

Many jobs cannot be easily observed.

In the context of the workforce profile, which of the following is true of generational groups? Millennial workers are more likely to change jobs than older workers. Research has shown remarkable generational difference in endorsement of work ethic. Leadership roles in most organizations are being assigned to Traditionalists as Baby Boomers retire. Two individuals in the same generational group are almost always similar to each other.

Millennial workers are more likely to change jobs than older workers.

Which of the following generational groups will represent approximately 50 percent of the workforce by the year 2020? Generation X Baby Boomers Generation Z Millennials

Millennials

Which of the following is a strategy used by companies to manage talent gaps? Investing less in training workers and focusing on hiring people with specific work experience Moving their operations to regions where skilled talent is available Making their hiring criteria more stringent Sponsoring college education in exchange for a contract to work for them for a specified period

Moving their operations to regions where skilled talent is available

The _____ database now contains data, which includes jobs and occupational characteristics, on more than 800 occupations, classified by industry. O*Net International Labour Organization United Nations Industrial Development Organization Dictionary of Occupational Titles

O*Net

Which of the following reduces the size of the population in the United States? Retirement Outmigration Fertility Decreased labor force participation

Outmigration

Which of the following job titles is accurate and descriptive? Chief Transformation Officer Marketing Evangelist Group Idea Management Director Quality Assurance Tester

Quality Assurance Tester

Which of the following occurs in stage three of the job analysis process? Identifying the objectives of the job analysis Reviewing and compiling data Communicating the process to appropriate managers Identifying the jobs to be analyzed

Reviewing and compiling data

Which of the following activities occurs in stage four of the job analysis process? Reviewing drafts with managers and employees Compiling data Reviewing existing job documentation Gathering job analysis data

Reviewing drafts with managers and employees

Which of the following is NOT one of the major parts of a job description? Job specification Identification Supervisor's approval Salary or wages

Salary or wages

Which of the following is another term for telework? Telecommuting Collaborating Teleprocessing Distance technology

Telecommuting

Rubina works as a sales analyst at a retail company. She has chosen to work for 10 hours per day from Monday to Thursday and take Fridays off. Which of the following types of arrangements does Rubina's work schedule exemplify? A part-time schedule The compressed workweek Flextime Job sharing

The compressed workweek

Which of the following statements is true of work? Work includes goods and services produced by an organization. The effort performed by machines is considered work. Work refers to a grouping of tasks, duties, and responsibilities. The way a job moves through an organization is considered work.

The effort performed by machines is considered work.

According to the U.S. Bureau of Labor Statistics, how will the labor participation rate of men and women change from 2016 to 2026? The labor participation rate of both men and women is expected to increase. The labor participation rate of men is expected to increase, while the labor participation rate of women is expected to decrease. The labor participation rate of men is expected to decrease, while the labor participation rate of women is expected to increase. The labor participation rate of both men and women is expected to decrease.

The labor participation rate of both men and women is expected to increase.

Why is it important for employers to consider flexible work arrangements when designing jobs? They fulfill the need for uninterrupted time to synthesize information. They help design better products and services. They are generally more attractive to employees. They help avoid information overload.

They are generally more attractive to employees.

Which of the following is true of marginal job functions? They are the fundamental duties included in a job. They are not considered part of a job. They are incidental to the nature of a job. They are not considered ancillary to the purpose of a job.

They are incidental to the nature of a job.

In the context of job design, which of the following is true of contingent workers? Their job descriptions are usually vague and not well-defined. They work for a specific period of time. They are full-time employees. They constitute less than five percent of the total workforce.

They work for a specific period of time.

Which of the following is true of independent contractors? They work on limited contracts. They work full time. They are considered employees. They work for one employer at a time.

They work on limited contracts.

Which of the following factors limits the ability of manufacturing companies to find workers who can perform the high-skilled jobs they need? Today's manufacturing jobs require much more technical expertise and knowledge. Workers are not interested in manufacturing jobs because of automation in the manufacturing industry. Most high school students prefer joining vocational training instead of joining college. The workforce has become too educated to work for low-paying jobs in the manufacturing companies.

Today's manufacturing jobs require much more technical expertise and knowledge.

Which of the following activities occurs in stage five of the job analysis process? Updating job descriptions and specifications Gathering data Finalizing recommendations Reviewing and compiling data

Updating job descriptions and specifications

In the context of job design, managers must ensure that the _____ work are made clear to all those who work in particular jobs. accountabilities of consequences of benefits of payments received for

accountabilities of

In the context of job analysis, the competency approach is broadly focused on: duties. behaviors. tasks. responsibilities.

behaviors.

A(n) _____ is communal space shared by freelancers and remote workers. creative office space open plan space flexible workspace coworking space

coworking space

While conducting a job analysis for a particular job, analysts should _____. focus on the desires and skills of the incumbent employee determine what the job would be if the incumbent were to quit focus on the incumbent's qualifications determine the amount of time spent on the job by the incumbent

determine what the job would be if the incumbent were to quit

One of the main purposes of the competency approach to job analysis is to: improve the workflow of a job. reduce the supervisor's role. set the compensation for a job. influence future job performance.

influence future job performance.

Compared to the labor force of the past, today's labor force in the United States: has fewer females. is more diverse. is racially more homogeneous. has fewer older adults.

is more diverse.

The term _____ refers to a grouping of tasks, duties, and responsibilities that constitutes the total work assignment for an employee. workflow work job workflow analysis

job

Servers at Tag's Bistro are supposed to seek a supervisor's instruction to handle customer complaints. This sometimes results in increased waiting time for customers who are already unhappy. The bistro's manager decides to change servers' job responsibilities to enable them to take some actions to resolve the complaints, such as reducing the bill amount by removing an item from the customer's bill or providing discount coupons. This is an example of: job enrichment. job enlargement. job simplification. job rotation.

job enrichment.

Task-based job analysis focuses on: responsibilities. behavior. technical skills. use of knowledge.

responsibilities.

In the context of job design, all of the following can be easily controlled by management EXCEPT: social opportunity. variety. policies and procedures. satisfaction predisposition.

satisfaction predisposition.

The Uniform Guidelines on Employee Selection Procedures make it clear that human resource requirements must be tied to _____ if employers are to defend their actions as a business necessity. business profits specific job-related factors specific tax-exempt factors business investments

specific job-related factors

A _____ is a distinct, identifiable work activity that comprises motions that employees perform. duty responsibility project task

task

Task significance is: the extent of individual freedom and discretion in the work and its scheduling. the impact a job has on other people and an organization as a whole. the extent to which a job includes a recognizable unit of work that is carried out from start to finish and results in a known consequence. the impact of a job design on the mental and physical health of employees.

the impact a job has on other people and an organization as a whole.