SimChart #39

True or false ? A co-worker has just received news that her father suffered a major heart attack. You should just leave her alone so that she can process her feelings.

false

True or false ? Empathy and sympathy are basically the same thing.

false

True or false ? If the patient is going, the MA should direct all questions to the parent.

false

Which of the following are guidelines for communicating with non-English speaking patients ?

speak slowly, avoid slang, and use gestures

__________ is holding an opinion about all members of a specific group based on oversimplified views of some of the members.

stereotyping

True or false ? A MA must communicate with people from many backgrounds and cultures.

true

True or false ? Patient education should be conducted in a private exam room so that the patient feels more comfortable asking questions.

true

Which of the following practices are helpful when communication with non-English speaking patients ?

using pictures to demonstrate a procedure