SimChart #39
True or false ? A co-worker has just received news that her father suffered a major heart attack. You should just leave her alone so that she can process her feelings.
false
True or false ? Empathy and sympathy are basically the same thing.
false
True or false ? If the patient is going, the MA should direct all questions to the parent.
false
Which of the following are guidelines for communicating with non-English speaking patients ?
speak slowly, avoid slang, and use gestures
__________ is holding an opinion about all members of a specific group based on oversimplified views of some of the members.
stereotyping
True or false ? A MA must communicate with people from many backgrounds and cultures.
true
True or false ? Patient education should be conducted in a private exam room so that the patient feels more comfortable asking questions.
true
Which of the following practices are helpful when communication with non-English speaking patients ?
using pictures to demonstrate a procedure