SMart Book 9

Which of the following are examples of an objective appraisal of employee performance results?

-Counting the number of days since a safety incident occurred under an employee's watch -Comparing an employee's sales revenue to an annual target

Which of the following are approaches to affirmative action that an organization can take to achieve equality of opportunity? Check all that apply.

-Elimination of prejudicial questions in interviews -Establishment of minority hiring goals -Active recruitment of a group (traditionally discriminated against)

Identify the items that are included in negotiations between management and employees while they are engaged in collective bargaining.

-Job security -Employee compensation -Working conditions -Employee benefits

When crafting a solution to a problem during a performance appraisal, what should employers do?

-Make themselves available for further questions or feedback. -get employees feedback

What are reasons that the forced ranking approach to performance appraisal is falling out of favor?

-The system gets rid of talented as well as untalented people. -It creates legal risk due to the perception of bias. -It results in reduced employee performance.

Many employers are wary of giving references for which of the following reasons?

-They fear that if they give a positive reference for someone who doesn't work out in a new job, they may be sued by that person's new employer. -They fear that negative reviews may result in former employees suing the company.

Strategic human resource planning is focused on which two initiatives?

-Understanding current employee needs -Predicting future employee needs

Which terms describe good performance expectations?

-specific -achievable

Rank the steps of the learning and development process in order, placing the first step at the top and the last step at the bottom.

1. Assessment 2. Objectives 3. Selective 4. Implementation 5. Evaluation

A ____ feedback appraisal is one in which employees are appraised not only by their managerial superiors but also by peers, subordinates, and sometimes clients.

360-degree

What proportion of U.S. organizations use social networks to find new employees?

90

Which of the following are typical reasons for which employees might be transferred?

All except To allow them to work with friends in another department

In which step of the learning and development process does the employer identify if there are gaps in what new employees need to know and if those gaps can be filled by learning and development?

Assessment

Maria, a senior product manager at Impasse Software, recently retired. Since sales of Maria's primary products have been declining for years, the human resource manager decides not to replace her and instead reassigns all of her subordinates to different departments. What is this an example of?

Attrition

In which step of the learning and development process does the employer analyze whether employees' gaps in knowledge have been successfully filled?

Evaluation

True or false: When considering the staffing an organization may need, it is better to assume that the organization won't change much.

False

Scott is a manager at a large electronics company. His primary role within the organization is to plan for the "people needs" of the business, and then attract, develop and retain an effective workforce. Scott is involved in _____ management.

HR

_____ management refers to the activities related to planning for, attracting, developing and retaining an effective workforce.

HR

When an organization evaluates people based on the economic or productive potential of their knowledge, experience, and actions they are viewing them as _____.

Huam capital

Taylor, the human resource manager at a large manufacturing firm, wants to fill an entry-level management position with an internal candidate if possible. To help her determine current employees' qualifications in terms of education, training and experience, she consults the organization's _____.

Human resources inventory

What is the intended benefit of the forced ranking approach to performance appraisal?

It encourages managers to reward top performers and discipline poor performers.

"There's a lot of room for people to grow with this organization," hiring manager Myranda told the applicant. "But we expect a lot out of employees as well, and there can be some late nights and weekend work when we're trying to make a tight deadline." Which of the following does this BEST describe?

Realistic job preview

A(n) ______ interview is one in which the interviewer focuses on hypothetical scenarios, such as "What would you do if a customer used profane language in speaking to you?"

Situational

Which of the following is an example of quid pro quo sexual harassment?

Sondra's boss tells her, "If you don't go out with me, you could be making a career-limiting decision."

Which of these sexual harassment situations is an example of a hostile work environment?

Tamicka's manager repeatedly touches her hair or hands while he is speaking with her, even though she has told him that this makes her uncomfortable.

What occurs during a structured interview?

The interviewer asks every candidate the same set of questions.

What should a human resources manager focus on when determining an organization's long-term staffing needs?

The organization's vision and strategic plan

True or false: During the candidate selection process, human resource managers should try to predict how long a candidate will stay in the job.

True

What strategy do employers use to eliminate the risk of bias in job interviews?

Use a committee of three or more people to design, conduct, and evaluate the interview.

When she applied for a job as a firefighter, Jill was administered a series of employment tests that measured her strength and stamina in activities such as climbing stairs, dragging weights, and carrying heavy equipment. Which of the following BEST describes the type of employment test Jill had to complete?

ability

Which of these are resources for external recruiting?

all except comapnys website

Which of these are common methods for conducting job interviews?

all except written letter

Peter evaluates his sales staff based upon sales volume and gross margin on each sale. This BEST describes _____.

an objective appraisal

Derrik is the manager of a large restaurant. Three times a week, he shadows his servers to observe their flow of work and see how they service the customer. Derrik is understanding the basic elements of the server's job by participating in job .

analysis

All job candidates who are interested in working for Devlin Management must first complete an online form that lists their education, work history, and certifications. This is an example of a(n) ____ form.

application

When Marissa applied for a position at Blake Products, she was asked to provide the names and telephone numbers of three people who would be able to speak about her work performance at her last job. Which of the following selection tools does this BEST describe?

background information

During a(n) ______ interview, the interviewer explores what the applicant has actually done in the past.

behavioral-description

During her interview at Masters International, Johanna was asked several questions inquiring about her past job performance, such as "Can you describe what you did the last time a customer became angry with you?" This suggests that Johanna participated in a(n) _______ interview.

behavioral-description

Most of the questions Scott was asked during his interview were about past actions and accomplishments. This is an example of a(n) ______ interview.

behavioral-description

Of the following methods, which would be the LEAST appropriate for external recruiting?

company bulletin board

Sonja was not promoted to the position of manager of the road work crew because her boss doesn't feel that a woman can supervise as well as a man. This an an example of _____.

disparate treatment

Ability, performance, and personality tests are the three most common types of ______ tests.

employment

The economic or productive potential of employee knowledge, experience, and actions is referred to as ______ capital

human

A human resource _____ is a listing of the organization's employees by name, education, training, languages, and other important information needed to identify qualified individuals for openings within the organization.

inventory

What is the process of determining the basic elements of a job?

job analysis

If Alec wants to fill a vacancy in his department with an existing employee, which of the following techniques would be most appropriate?

job posting

"Using their brains instead of their brawn" BEST describes ______ workers.

knowledge

A(n) _____ worker is someone whose occupation is principally concerned with generating or interpreting information as opposed to manual labor.

knowledge

Kevin continuously helps his employees improve their work through the reviewing their performance and providing consequences. These are two steps of _____ management.

performance

During his interview at Rickson Electric, Hal was handed a malfunctioning switch, given a toolbox, and asked to fix the switch. What kind of employment test does this describe?

performance test

Enrique was given an employment test that measured his desire to work hard and perform well at his job. This is an example of what type of employment test?

personality

A job _______ involves placing information about job vacancies and qualifications on bulletin boards, company newsletters and/or on the organization's intranet to make existing employees aware of current vacancies.

posting

During the interview, hiring manager Manuel openly discussed both the negative and positive aspects of the job with the applicant. This is an example of a(n) _____.

realistic job preview

The process of locating and attracting qualified applicants either outside or inside an organization for jobs open in the organization is called _____.

recruiting

Individuals who are asked to provide assessments of former employees are known as _____.

references

When Joe screens job applicants to ensure that he hires the most qualified candidate, he is performing the human resource function known as the ______ process.

selection

Before Anisha meets with her manager, she is asked to complete a form listing her accomplishments during the past year, along with her perceived strengths and weaknesses and ways that she believes she can improve her performance. This is an example of a(n) _____.

self-appraisal

During his interview, Mike is repeatedly given hypothetical scenarios and asked how he would respond. This is an example of the _______ type of structured interview

situational

Developing a systematic, comprehensive strategy for understanding current employee needs and predicting future employee needs is referred to as ____ human resource planning.

strategic

Before she began interviewing candidates for a sales position, Sonja prepared a written set of questions based on the job description and planned to ask each of the candidates the same questions in order to better compare their answers. Based on this information, it appears that Sonja was planning to conduct a(n) _____.

structured interview

Human resource mangers use the term _________ exit, to describe a situation in which an employee leaves and is replaced through internal or external hiring.

turnover

During the interview, hiring manager Susan asked job applicants whatever questions popped into her head, with no systematic scoring procedure for their answers. This is an example of a(n) ______ interview.

unstructured

While it provides a more accurate assessment of an applicant's job-related personality characteristics, the ______ has been criticized as being overly subjective and more prone to interviewer bias. In addition, its format can cause legal trouble because some questions may be unrelated to the job.

unstructured interview