SOBA 202 Chapter 13

Rites and Rituals

Managers are encouraged to email one subordinate each week who they've noticed is doing the right thing, even when it's difficult, and congratulate them. Managers copy Khurana on the email so that she is aware of the employees' choices and is able to congratulate them herself.

Leader Reactions to Crises

Ms. Khurana has made public apologies on behalf of the company, instituted thorough internal investigations, and spends a few days each month meeting with small groups of Elision employees at multiple locations to explain how she's working to resolve ethical problems.

Which of the following is NOT a supertrend affecting the future of business?

Managers are thinking in terms of mass markets—mass communication, mass behavior, and mass values.

coordinated effort

Individuals do make a difference, but they cannot do everything themselves

Employees resist change for all the following reasons EXCEPT

faith in change agent's intentions.

Sophie, a shift manager in a shoe store, has 40 employees on her shift that she directly supervises. The 40 workers who report directly to Sophie represent her

span of control.

Resistance to organizational change is considered to be the interaction of three causes: employee characteristics, change agent characteristics, and

the change agent-employee relationship.

The IT network that allows for the movement of organizational information within that company is known as the organizational structure.

False

Formal Statements

Elision's values statement now begins with "Committed To Making Things Right" to signify that Elision wants to correct its past mistakes, and also operate in the "right" way in all its future endeavors.

Common purpose

Without this, the organization begins to drift and become disorganized

_______ is the arrangement of having discrete parts of a task done by different people.

A division of labor

________ is a control mechanism for making sure the right people do the right things at the right time.

A hierarchy of authority

Slogans and Sayings

At the end of all meetings at Elision, attendees have started saying "We Stand UP" in unison. This reminds employees that the company wants to be upstanding in its endeavors as they go forth to tackle their jobs.

Clan

Caprice, Joseph

Imani, the CEO of Dynamic Health, wants managers and employees to instruct each other about the organization's chosen values and beliefs. Imani wants to embed the company culture throughout. Which of the following would be encouraged by Imani?

George tells a story about a time when the company was first starting out and how the employees banded together.

Hirerarchy

Leslie and Aaron

Market

Olivia , Daveed

hierarchy of authority

Without the right to direct the work of others, there is no coordination of effort

Role Modeling, Training, and Coaching

Elision employees now spend 4 hours of paid time each month engaging in continuing education that teaches them about ethics and social responsibility.

Organizational Goals and Performance Criteria

Elision has built thorough and validated integrity testing into its selection system for new employees.

Organizational Systems and Procedures

Elision is adopting new software that will allow its compliance division to better track employee transactions.

Measurable and Controllable Activities

Elision is tracking the number of hours of ethics education its employees earn.

Rewards, Titles, Promotions, and Bonuses

Elision is working to reduce its ecological footprint. The company has instituted a program where employees can receive bonuses based on their ridesharing, recycling, and waste reduction efforts.

Two advantages of decentralization are that (1) managers are encouraged to not solve their own problems, but rather to ask for assistance as soon as possible, and (2) decisions are made more slowly because they are discussed at a higher level of management.

False

Which of the following is NOT a current trend in the contemporary world?

Spending on health and wellness is decreasing.

Organizational Structure

The company's compliance division is making suggestions for delayering and reconfiguring that will help employees know where to go when they have questions and concerns.

Physical Design

The walls at Elision were once covered with news stories, photos, and awards representing conquests and profits. The company is slowly removing these items, replacing them with reminders of the company's social impacts, as well as those of other organizations that have exemplified social responsibility.

authority, responsibility, and delegation

This has to do with having the rights associated with managerial tasks

span of control

This is linked with whether the structure is taller or flatter

Centralization vs. Decentralization

This is related to who makes important decisions in the organization

division of labor

This results in greater efficiency

A corporate culture is a defined set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments.

True

Bridget, the youngest owner of a family-owned restaurant, wants to make sure her company's culture is embedded in their organization. In a recent tradeshow workshop, she learned that she can do this by having company rites and rituals, continuing to tell stories about company legends, and being a role model to her employees.

True

Disruptive innovation is a process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors.

True

Adhocracy

Wallace, Miranda

Stories, Legends, and Myths

Word about Khurana is spreading among employees after many have found news articles outlining her reputation for integrity, personal philanthropy, and willingness to turn down profitable opportunities when an ethical problem exists.