SOBA 205 Midterm

All of the following are guidelines for the use of supporting material as "proof" EXCEPT

you can probably achieve your speech goal without citing supporting evidence.

Which of the following is true about the interaction that occurs during a formal interview?

At least one person has a serious, predetermined reason for participating.

All of the following are true with regard to continuity EXCEPT:

Avoid "summary" subheads that point your readers to the document's highlights.

In most interviews (unlike typical conversations), the ratio of speaking turns is uneven. During a typical interview, the interviewee will do about ______ percent of the talking.

70

Which of the following is recommended as an effective method for getting in touch with a person you want to interview, even if they are well guarded by a gatekeeper?

Ask the gatekeeper to help you.

Which of the following statements is NOT true about occasion analysis?

Never adapt your remarks to fit the setting.

Which of the following is the responsibility of the interviewee?

Cover your own agenda.

Supporting material that explains the unfamiliar by comparing it to the familiar is called a(n)

analogy

You can demonstrate proper cubicle etiquette by

asking permission before you enter other employees' workspace.

Reasons for using probes include all of the following EXCEPT:

demonstrating authority.

Networking refers to

developing contacts to gain career information and to help others in their careers.

The activity of selecting words and/or nonverbals to express your ideas is known as

encoding

Chronological patterns are useful for

explaining the steps in a process.

The channel of communication that has the highest level of nonverbal "richness" is

face to face communication

Mr. Madaren asks "How many years did you work for your previous employer?" Which type of question is Mr. Madaren using?

factual

Which types of story can be used to add interest to a presentation?

factual hypothetical fictional

Robert is an effective supervisor because he has the ability to interpret a number of spoken and unspoken conversational cues. His subordinates in his sales division respect him because he also has the ability to develop strong rapport with each coworker by showing constant support. Which type of communication style is Robert demonstrating when he is showing support?

feminine

The role of the receiver is to

attach meaning to words they hear

it is generally not effective to __________ while presenting your speech.

constantly pace back and forth.

An interactive presentation

is common in sales settings.

Egotism is an example of _________________ that interferes with effective communication.

psychological noise

According to HBR, before you begin writing, you should first consider _________ and _____________.

purpose and audience

Which of the following characterizes an oral speaking style?

personal pronouns

The comparisons you use as supporting material should possess all of the following characteristics EXCEPT:

Comparisons that stretch a point are recommended for making a concept more vivid.

According to the HBR Guide to Business Writing, you're a professional writer if you're in business, and you're writing ___________.

Emails Proposals Reports

All of the following are politeness rules for those who share cubicles EXCEPT

If you overhear a fellow cube dweller ask a question, shout out an answer.

When using chronology to give a factual account, do all of the following, EXCEPT:

Include all of the necessary and unnecessary dates to help the reader follow the time line

Which of the following is NOT a guideline for voice mail etiquette?

Leave a message that contains as much detail as possible so the receiver won't have to call you back for clarification.

Which of the following is NOT true about the physical environment at work?

The distance that separates people in an organization has little effect on who talks to whom

Which of the following is NOT true about using statistics in presentations?

The more statistics you use, the more interesting your speech will be.

According to HBR, which of the following is NOT true about all business audiences:

They have a sense of duty to read what you put before them.

Chinda has been invited to a job interview that will be conducted in a behavioral format. She is changing career fields, so she has little specific work experience relevant to the position she is applying for. What should she do?

Think of ways to explain how her prior accomplishments are relevant to the job she is seeking

Which of the following is true about the use of an extemporaneous delivery style during a presentation?

To the audience, it often seems as if it is effortless.

All of the following are examples of negative, rather than positive, language EXCEPT:

What is the due date for the paper?

All of the following are true about body movement except:

When communicating, we usually pay more attention to our hand movements than to our facial expressions.

Which is NOT true about disfluencies?

Your audience will notice each disfluency, even if you speak only one or two of them.

The conclusion of a presentation should consist of

a review and closing statement.

Corinne is planning to give a presentation to a group of investors concerning her company's new line of paper products. She wants to carefully control the order in which she reveals information during her presentation. When would the best time be for her to answer questions from the audience?

after the presentation

computer displays

can show a variety of visuals, including photos, charts, graphs, and video.

Which type of organizational pattern shows that certain events have happened or will happen as a result of a specific set of circumstances?

cause - effect

During her presentation to the board of directors, Nadia showed a slide with two graphs, side by side. One graph showed her company's current outcomes. The second graph depicted the outcomes of a similar company that had adopted the GoQuickly Training Program for its employees. Which type of support was Nadia using to make her point more memorable?

comparison

Kio was injured while performing a safety inspection at the chemical plant he worked for and was taken to the emergency room. The doctor asked him a number of questions about his injuries to determine the proper course of action for treatment. According to the text, which of the following types of information-gathering interviews did Kio's doctor perform?

diagnostic

Differences in language use between man and women

don't characterize all men and women.

All of the following are guidelines for delivering an impromptu presentation EXCEPT:

don't ramble.

To conclude your speech effectively,

drop the pitch of your voice to signal you've finished your remarks.

Which of the following is NOT a general goal of a presentation identified in your text?

evaluate

During an interview for a new marketing position in the company that she worked for, Sharon's boss asked her a number of questions such as "If you were in the following situation, what would your reaction be?" Which of the following types of question is her boss asking?

hypothetical

Jeremiah wears torn blue jeans, sandals, and a muscle shirt to his interview for a job as a computer technician. A large tattoo is clearly visible on his neck. We can conclude that

if the interviewer is negatively impressed by Jeremiah's appearance, he is likely to attribute additional negative characteristics to Jeremiah.

A specialized technical form of vocabulary that allows professionals to communicate about issues important to their field is referred to as

jargon

Hua was giving a presentation to a group of investors using a delivery style that did not allow him to connect very well with his audience. Hua read from his notes and rarely looked up at the audience. His sentences were long and complex. What method of delivery did Hua use for his presentation?

manuscript

The leading scientist for research on cancer stated, "I believe that with adequate funding we could have a cure for cancer within the next 10 years." If Heather were to read this sentence out loud during her speech to the medical research board, which of the following forms of verbal support would she be using?

quotation

Sitting instead of standing if you are presenting to a small group will help you

seem conversational

"All medical facilities are designed with three essential parts: the admissions desk, the examining room, and the doctor's office." This thesis statement reflects which type of organizational pattern?

spatial

All of the following are typical mistakes made by beginners who attempt to use presentation software EXCEPT:

spending so much time on organizing your speech outline that you run out of time to select your favorite design template

All of the following are benefits of a well-organized speech EXCEPT:

taking more time to get your point across

Which of the following is NOT one of the suggested reasons for an interviewer to use an open question in an interview?

to maintain control over the conversation

A masculine style often uses ______________ to maintain authority in a conversation.

topic control

Ellie's advertising division has been asked to provide a presentation regarding the three major media options they provide: print, television, and Internet. Which of the following would be the most appropriate organizational pattern for this presentation?

topical

You should choose written communication in preference to other channels when

you want to ponder each word before you send it out, to decrease your chance of making errors.