SP18P3WB - SERVICE WRITE UP
what should you say at the end of every customer greeting?
How may i assist you today?
when investigating a primary concern, what should you do to investigate the problem?
ask the customer lots of questions
what should you do after confirming the customers address and contact information?
confirm their preferred method of contact
Customers will schedule service and repair appointments only when the process is ___________.
easy to do
Under which conditions should a walkaround be conducted?
every time with every customer
during write-up what should you do to get as much detail as possible for the tech?
have the customer recreate the concern
which key detail should you identify that techs especially appreciate during the write up to establish history of the repair?
if any repairs were previously completed/attempted
when greeting a customer, what should you do to make a solid professional connection?
shake hands
when greeting a customer, what helps create an instant connection without saying a word?
using good eye contact triggers customers to expect a conversation