SP18P3WB - SERVICE WRITE UP

what should you say at the end of every customer greeting?

How may i assist you today?

when investigating a primary concern, what should you do to investigate the problem?

ask the customer lots of questions

what should you do after confirming the customers address and contact information?

confirm their preferred method of contact

Customers will schedule service and repair appointments only when the process is ___________.

easy to do

Under which conditions should a walkaround be conducted?

every time with every customer

during write-up what should you do to get as much detail as possible for the tech?

have the customer recreate the concern

which key detail should you identify that techs especially appreciate during the write up to establish history of the repair?

if any repairs were previously completed/attempted

when greeting a customer, what should you do to make a solid professional connection?

shake hands

when greeting a customer, what helps create an instant connection without saying a word?

using good eye contact triggers customers to expect a conversation