speech final
__________ refers to the emotional tone of a relationship.
communication climate
Carlos usually spends a lot of time surfing. He values the time he has in the ocean alone with his thoughts and the waves. It's something he really feels like he needs. He recently met a very exciting woman named Amy. He's been spending a lot of his time with Amy. He enjoys the always-thrilling time they spend together, but he wishes he could surf more like he used to. He feels like surfing is a part of his identity that is now missing. What type of tension is he most likely feeling?
connection vs. autonomy
One way a person could acquire referent power is by _________.
consistently resolving disputes in a fair and constructive manner
Speakers who wear businesslike attire are perceived as being more __________.
credible
___________ is the process of deliberately revealing information about oneself that is significant and that would not normally be known by others.
self-disclosure
_________ conflicts spirals are the most visible way that disconfirming messages reinforce one another.
escalatory
Which type of listeners only pays attention to the parts of conversation that interest him or her?
selective listener
which of the following statements is most likely to contribute to a positive communication climate?
" i feel rejected when you show up late."
According to research, on average, what percentage of information can a person remember after immediately hearing it?
50 percent
"Nurses are just as important as doctors in the healthcare system" would be best identified as which of the following?
A proposition of value
Which of the following professions would most frequently use memorization as a delivery style?
Actor
Brent slurred his words while giving his speech. Which of the following delivery aspects was Brent having difficulty with?
Articulation
__________ refers to the speaker's expertise on a topic.
Competence
which of the following is true about power?
Power is conferred by the group.
"My opponent says that she will not raise taxes, but what about her position on gay marriage?" This question is an example of which fallacy?
Red herring
_________ credibility is acquired after a speaker has finished a speech>
Terminal
Which three elements do you need to consider when analyzing the speaking occasion?
Time, place, and audience expectations
which of the following would be considered a group?
a six-person committee developing a policy initiative
A salesperson lying about the effectiveness of his product would be an example of which of the following?
Unethical persuasion
Which of the following delivery aspects would likely have the greatest impact on your facial expressions?
Your level of involvement and enthusiasm
in western cultures, women are typically expected to be_________, and men are expected to be____________.
accommodating; competitive
After a recruiter gives a presentation in your business class on opportunities in the military, you ask a question. What form of confirming response is this?
acknowledgment
which is the best confirming response?
agreement
You frequently speak about the deplorable conditions of the inner city, but you don't give the same speech everywhere. For example, you know that inner-city residents are interested in different information than policymakers are. Your awareness of these differences show that you have engaged in effective ______________.
audience analysis
which leadership style relies on legitimate, coercive, and reward power to influence others?
authoritarian
Due to their ____________, during disagreements males tend to experience greater physical arousal than women in the form of increased heart rate and blood pressure.
biology
Rebecca arrives at a local dealership to buy a new car. Right away, the salesperson takes her around the lot and shows her several new models. Rebecca listens intently to the salesperson's pitch for each car. However, she questions whether the salesperson really knows what he's talking about and if he is sincerely interested in helping her. In this instance, Rebecca is engaged in ____________.
critical listening
communicators seek important but inherently incompatible goals throughout virtually all of their relationships. The conflicts that arise when two opposing or incompatible forces exist simultaneously are called ____________.
dialectical tensions
low context cultures typically value which type of communication most?
direct communication
____________ responses are messages that deny the value of others.
disconfirming
the lack of face-to-face contact in online communication often causes ___________, which may make it easy to respond aggressively without considering the consequences.
disinhibition
a critical listener should ___________.
examine evidence and reasoning
Listeners are required to determine the truth when there is a proposition of ________.
fact
which of the following best describes a characteristic of effective self-disclosure?
in most cases it is not a good idea to disclose your deepest secrets to new contacts.
Samantha is the project manager. However, she has decided to allow her team members to work under their own direction without interference. Which leadership style is Samantha using?
laissez faire
the style in which the leader gives up the power to dictate, transforming the group into leaderless collection of equals, is called_________.
laissez-faire leadership
People who exhibit which of the following skills are more likely than others to be hired and promoted?
listeners
when the brain interprets sound and gives meaning to the sound, it is called__________.
listening
which of the following is an accurate statement about listening?
listening is a skill that needs to be learned.
____________ are official guidelines that govern what the group is supposed to do, while ___________ are unspoken standards that govern how the group interacts with one another.
rules; norms
three important characteristics that affect conflict in online communication are delay, disinhibition, and _________.
permanence
All during class, Shondra was distracted by the construction work going on outside. As a result, she couldn't remember most of the teacher's lecture. Shondra's listening difficulties, in other words, were caused by __________.
physical noise
John and Cynthia went on a date. During dinner, John consistently made eye contact with Cynthia and nodded his head as she was talking. However, instead of focusing exclusively on Cynthia, John was thinking about the game that he was missing. Which type of faulty listening behavior was John exhibiting?
pseudolistening
Which if the following professions would have the greatest need for relational listening in their work.
psychologist
a fallacy that unfairly attacks an argument by extending it to ridiculous lengths is ____________.
reductio ad absurdum
power that comes from respect, liking, and trust is known as __________.
referent power
When you want to understand and connect with another person, you should use
relational listening
which of the following is the best method of acquiring power in a small group?
reward first and punish only as a last resort
Lena travels the country to recruit members for her research and development team, whose members she mentors personally to support their growth and professional success. This is an example of ____________.
servant leadership
which type of leader would alter his or her leadership style as circumstances change?
situational
people who tend to do less work in a group than they would as individuals are __________.
social loafers
While preparing a speech about sushi, you wonder how many of your audience members eat sushi regularly. The best way to find out such information is to ___________.
survey the audience members in advance
which is the most true love languages?
the best way to express a love language to a partner is in the love language he or she prefers.
if you were a transformational leader, your first priority would be ___________.
the team mission
When you picture yourself presenting a successful speech before you give it, you are using __________.
visualization