Speech - Understanding Verbal and Nonverbal Messages - Unit 2 Test Review

To evaluate the clarity of a written procedure, which questions should a reader ask? Check all that apply. 1. Is it complete? 2. Is it entertaining? 3. Is it easy to follow? 4. Is it interesting? 5. Is it plainly written?

1, 3, and 5

Jane was sent by her Chicago-based company to a business convention in Tokyo, Japan. While at lunch, she and several other Americans in attendance sat together at lunch. As they laughed and enjoyed themselves, Jane noticed that many people glanced at them uncomfortably and whispered to each other. When Jane asked the young waitress what was wrong, the girl avoided eye contact with her, shook her head without saying a word, and quickly walked back to the kitchen. Based on what you know about nonverbal communication, give at least three explanations for the misunderstandings between the people in this scenario.

Answers will vary, but should explain how the nonverbal communication in this scenario caused misunderstandings. Example answers include... - The rules governing nonverbal communication in Japan are very different than those in the U.S. - Nonverbal communication is ambiguous, and there are several people in this scenario who are all interpreting messages that seem foreign to them. - The multiple channels involved and the many ways in which verbal and nonverbal communication integrate make this situation complicated.

Concrete terms can never be used in an abstract or symbolic way.

F

Language is interpreted exactly the same way by every person.

F

Why is it important to focus on others' needs when communicating online?

It is important to consider others needs so that your online communication is not harmful to others and to your relationships.

"Hey- I dropped an application off last week and was wondering if anyone had a chance to look over it yet. Get back to me, please." Rewrite this email to reflect netiquette guidelines.

Mr./Mrs./Ms. ______, I dropped an application off last week and was wondering if anyone had a chance to look over it yet. Thank you for your time. Sincerely, __________________________

Which of the following is an example of using nonverbal communication to substitute for verbal communication? a. holding up a hand to indicate you do not wish to be interrupted, while mouthing the words, "not now." b. holding a finger over your mouth to 'shhh' someone, nodding your head to say yes c. gesturing towards the door while saying, "Let's go" d. clapping after a performance, yelling/cheering during a sporting event

b

Which of the following statements is not true? a. Nonverbal communication is subject to interpretation. b. Nonverbal communication can be turned off. c. Nonverbal communication is less finite and rigid than language. d. Nonverbal communication can be interpreted differently by different people and in different situations.

b

Which of the following is an example of ageist language? a. "You're too slow." b. "Do you need glasses?" c. "Get a move on, old man!" d. "Are you deaf?"

c

Which of the following is not an example of biased language? a. "The chairman will be in shortly." b. "Give each student his paper as soon as he is finished." c. "Everyone has a right to his or her opinion." d. " Ask the nurse when she returns."

c

Which of the following is not an example of defensive communication? a. "Why can't you think about someone else for a change?" b. "You never listen to me." c. "I would love to talk about this with you if you have the time." d. "You always do this."

c

(IMAGES OF SOMEONE SHOWING "THUMBS UP" AND "PEACE" SYMBOLS) These photographs show examples of which category of kinesis? a. regulators b. adaptors c. illustrators d. emblems

d

PASSAGE 1 - Read the excerpt from Ward's The Common Sense of Bicycling: Bicycling for Ladies. Now, the question of that other foot. By this time which "the other foot" is will have become quite evident; it is always the foot to which attention for the moment in not directed, and which consequently may meet unexpected disaster—a lost pedal, perhaps, with its accompanying inconveniences. PASSAGE 2 - Read the excerpt from Korns's "How to Ride" They who pitch the body forward with every downward push, make the bicycle appear to be a tread mill, requiring so many horse power to move it. Rocking from side to side creates a chafing sensation—to those looking on. Saddles too low, toes in, knees out, elbows high, head low, back humped, hurts the sale of bicycles. Which evaluation for clarity is most valid? a. Both passages are clear in terms of their overall completeness, organization, and language. b. Both passages would be clearer if they filled in the informational gaps to be more complete. c. Korns's passage is clear, but Ward's passage would be easier to follow with more logical order. d. Ward's passage is clear, but Korns's passage would be easier to follow with more precise language.

d

The prosecutor repeated herself and spoke very loudly and clearly to the jury to help ____________ her point. a. illustrate b. illuminate c. demonstrate d. emphasize

d

Which of the following is an example of how words affect people? a. Listening to upbeat songs and feeling happier b. Watching a presidential speech and becoming inspired to do more c. Reading a book on the Civil War and buying war memorabilia d. All of the above

d