SPM Chapter 4

In the ____ stage of selecting information technology projects, organizations define project scope, benefits, and constraints. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

a

One method for selecting projects based on ____ is to determine whether they first meet three important criteria: need, funding, and will. a. broad organizational needs b. using a weighted scoring model c. implementing a balanced scorecard d. categorizing information technology projects

a

The ____ step in the planning process is to tie the information technology strategic plan to the organization's overall strategic plan. a. first b. second c. third d. fourth

a

The first step in determining the NPV is to ____. a. determine the estimated costs and benefits for the life of the project and the products it produces b. determine the discount rate c. calculate the net present value d. determine the cash flow

a

The majority of time on a project is usually spent on ____, as is most of the project's budget. a. execution b. planning c. closing d. monitoring and controlling

a

You can determine a project's ____ by finding what discount rate results in an NPV of zero for the project. a. internal rate of return (IRR) b. required rate of return c. payback period d. return on investment (ROI)

a

____ involves working with stakeholders to create the document that formally authorizes a project. a. Developing the project charter b. Developing the preliminary project scope statement c. Developing the project management plan d. Directing and managing project execution

a

____ provide information on how project execution is going. a. Performance reports b. Change requests c. Deliverables d. Contracts

a

____ should result in improvements in project performance. a. Corrective actions b. Corrective reports c. Preventive actions d. Proactive methods

a

____ tools track the execution of business process flows and expose how the state of supporting IT systems and resources is impacting end-to-end business process performance in real time. a. BSM b. CCB c. CCA d. BSC

a

A(n) ____ is a document that formally recognizes the existence of a project and provides direction on the project's objectives and management. a. balanced scorecard b. business case c. net present value analysis d. project charter

d

A(n) ____ is a formal, documented process that describes when and how official project documents may be changed. a. integrated change control b. change request c. performance report d. change control system

d

In the ____ stage, organizations tie information technology strategy to mission and vision of organization and identify key business areas. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

d

Most systems analysts begin their careers as ____. a. database administrators b. CEOs c. project managers d. programmers

d

The ____ is the minimum acceptable rate of return on an investment. a. return on investment b. internal rate of return c. external rate of return d. required rate of return

d

The ____ section of the project management plan describes specific methodologies a project might use and explains how to document information. a. management objectives b. project controls c. risk management d. technical processes

d

The outputs of ____ include change request status updates, project management plan updates, and project document updates. a. monitoring and controlling the project work b. closing the project c. developing the project management plan d. performing integrated change control

d

____ are new requirements imposed by management, government, or some external influence. a. Opportunities b. Commands c. Problems d. Directives

d

A(n) ____ is a document used to coordinate all project planning documents and help guide a project's execution and control. a. project management plan b. statement of work c. scope statement d. contact

a

A(n) ____ is a document that describes the products or services to be created by the project team. a. contract b. statement of work c. project charter d. business case

b

A(n) ____ is a formal group of people responsible for approving or rejecting changes to a project. a. CCA b. CCB c. CCC d. CCD

b

A(n) ____ is a methodology that converts an organization's value drivers, such as customer service, innovation, operational efficiency, and financial performance, to a series of defined metrics. a. payback analysis b. balanced scorecard c. weighted scoring model d. net present value analysis

b

Author ____, who developed the concept of the strategic value of competitive advantage, has written several books and articles on strategic planning and competition. a. James Bacon b. Michael Porter c. Robert Cooper d. Carol Matlack

b

In the ____ information technology planning stage, the analysis outlines business processes that are central to achieving strategic goals and helps determine which ones could most benefit from information technology. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

b

In the mathematical formula for determining the NPV, the variable n is ____. a. the year of the cash flow b. the last year of the cash flow c. the amount of cash flow each year d. the discount rate

b

The ____ section of the project management plan describes how to monitor project progress and handle changes. a. management objectives b. project controls c. risk management d. technical processes

b

There are ____ main processes involved in project integration management. a. three b. six c. ten d. fifteen

b

Which of the following is an important input to the integrated change control process? a. Deliverables b. Work performance information c. Approved and rejected change requests d. Approved and validated defect repair

b

____ analysis is a method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time. a. Cost of capital b. Net present value c. Cash flow d. Payback

b

Research shows that ____ is the number one reason cited for why organizations invest in information technology projects. a. providing financial incentives b. supporting implicit business objectives c. supporting explicit business objectives d. keeping abreast of technological advances

c

In a weighted scoring model, the sum of all of the criteria's weights must total ____ percent. a. 0 b. 50 c. 100 d. 150

c

In the ____ stage of selecting information technology projects, organizations select information technology projects. a. Project Planning b. Business Area Analysis c. Resource Allocation d. Information Technology Strategy Planning

c

Many people are familiar with SWOT analysis—analyzing Strengths, Weaknesses, Opportunities, and Threats—which is used to aid in ____. a. project initiation b. project planning c. strategic planning d. strategic initiation

c

On large projects, many project managers say that ____ percent of the job is communicating and managing changes. a. 50 b. 70 c. 90 d. 100

c

Projects that address ____ are much more likely to be successful because they will be important to the organization. a. a balanced scorecard b. a weighted scoring model c. broad organizational needs d. net present value

c

The ____ section of the project plan should describe the major project functions and activities and identify those individuals who are responsible for them. a. organizational charts b. other organizational or process-related information c. project responsibilities d. management objectives

c

The project schedule information section of the project management plan might include ____. a. a detailed budget b. key deliverables c. a detailed schedule d. project staffing

c

____ ensures that the descriptions of the project's products are correct and complete. a. CCB b. Correction management c. Configuration management d. Product description management

c

____ involves coordinating all planning efforts to create a consistent, coherent document. a. Developing the project charter b. Developing the preliminary project scope statement c. Developing the project management plan d. Directing and managing project execution

c

____ support contributes the most to successful information technology projects. a. Stakeholder b. Team c. Executive d. User

c