Supervisory Management

Ugar manages a bakery and has seen his sales decline. He has many customers come in who are looking for gluten-free products, which he does not have. He would like to find a way to capture this market. Many also come in and want to enjoy their purchase at the store with coffee, which he does not sell. Those customers leave without making any purchases. Which of the following steps in the comprehensive change model would improve Ugar's approach and his likelihood for success?

Diagnosis of relevant variables

What has changed human resource management (HRM) into an area of growing importance for most firms?

Increased legal complexities

Kamiya has been asked to forecast the supply of labor available for an upcoming project. What should Kamiya include in her forecast?

Internal and external supply

Which of the following is an advantage of the matrix design?

It allows for effective processing of large amounts of information

Why should organizations avoid reactive changes when possible?

There is an increased likelihood of poorly conceived and executed change.

Education and communication is a particularly useful method for overcoming which source of resistance to change?

uncertainty

Employees who think they may not be able to fully understand or follow new procedures may resist change because of _____.

uncertainty

Atmir wants to make changes to the health insurance plan his company offers. After researching plans and costs, he set up meetings to explain to leadership why these changes are necessary. Which stage of the Lewin model are they in?

unfreezing

What organization design is characterized by a very small staff and administrative headquarters facility?

virtual

Geert's company conducted a wage survey and set its wages at just the industry average for the local area. This was done so it could attract and retain high-talent employees. Which type of HRM decision was this?

wage-level

Which type of decision is a management policy decision about whether a firm wants to pay above, at, or below the going rate for labor in the industry or the geographic area?

wage-level

Aviva fell at work and broke her foot. Which type of benefit can she expect from her employer?

Workers' compensation

Before the National Labor Relations Board will agree to hold an election, how many employees in the potential bargaining unit must express interest in the unionization of the work?

30%

At TruTech Enterprises, the managers are evaluated by their boss, their peers, and their subordinates. This is known as _____.

360-degree feedback

Which of the following best describes affirmative action?

Affirmative action is intentionally hiring qualified employees from underrepresented racial, sexual, and ethnic groups in a firm.

Eli, a 50-year-old computer expert, applied at a software firm, but he was not given the job. He was told that the firm was looking for someone who can design software for the younger generation, who use mobile technology. Which act did this firm violate?

Age Discrimination in Employment Act

Ramon wants to establish a culture that rewards innovative ideas. What can he do to encourage innovation in his firm?

Communicate the feeling that failure is acceptable and expected.

What are the goals for most learning organizations?

Continuous improvement

Because Jolanta believes that each item she produces should be custom fit for each customer, she does not allow the online purchasing of her specialty clothing line. However, she now finds her sales are declining, and once-steady customers who asked for online ordering are no longer shopping with her. Which of the following is affecting Jolanta's business?

Failure to recognize opportunities

Lupita knows she must pay her plant floor workers overtime when they work more than 40 hours per week. She also knows that she does not have to pay her managers overtime; however, she is uncertain about her front-line supervisors and team leaders. Which act should Lupita review to find answers to this issue?

Fair Labor Standards Act

Which of the following can be used to overcome resistance to organizational change so that employees can understand the facilitation of change will be less detrimental than the consequences of not changing?

Force-field analysis

Arayla was working on performance reviews for her staff. While she was working on them, she was interrupted by a call from a client who wanted to share with Arayla how much they enjoyed working with the new account manager Arayla assigned to them. How might this information cause Arayla to make a halo error on that employee's performance appraisal?

If the feedback is used to assess her performance across multiple dimensions

What is the second step in the Lewin model of organizational change?

Implementation

Why is the Lewin model of change considered to be less preferred than a comprehensive approach to change?

It lacks operational specificity.

When an agreement for a labor contract has been reached, what must occur before it becomes binding?

It must be ratified by membership

Which of the following is true of a good benefit plan?

It will encourage people to join an organization.

Assistant editors at Lenmark Publishing are automatically promoted to associate editors after one year of service and editors at the two-year mark. This suggests that _____.

Lenmark is not a true bureaucracy since employees are promoted based on time served

Zereth has set up her organization based on product departmentalization. What is the advantage of this approach?

Objective assessment of product groups

Julius knows how costly it can be when the wrong person is hired for a position. To help minimize hiring mistakes, Julius tries to ensure the candidate knows as much as possible about the position for which he or she is applying. What is Julius using to help provide an accurate idea of the job?

Realistic job preview

Which issue has become a legal battleground specifically in the arena of contingent workers who have made the argument that they are contingent in name only?

Receiving benefits

Which of the following is one of the biggest advantages of using an M-form approach to organization design?

Shared resources between divisions

Who is responsible for the enforcement of Title VII?

The Equal Employment Opportunity Commission

Which act set up procedures that would allow employees to vote on whether they want to have a union?

The Wagner Act

When preparing to interview a candidate for a leadership position, Woojin, the HR director, gave each interviewer a set of questions to ask. What did this structured approach to the interview process provide Woojin and his firm?

The ability to validate the content of questions being asked

Which of the following is true of contingent workers?

Their use requires careful planning

Which of the following is true of knowledge workers?

They attract high starting salaries and sign-on bonuses.

In which way are large organizations fundamentally different from small organizations?

They tend to have a higher level of job specialization

Which act requires employment decisions be made on the basis of a person's qualifications rather than on personal bias?

Title VII of the Civil Rights Act of 1964

Using the comprehensive model for change, what should managers consider after they have set goals for change?

Understanding what brought on the need for change

Which unique skill does a product champion usually possess?

Where to secure resources for successful development

At which point in the product innovation process does a firm try to determine if customers will want to buy the innovative product or service?

application launch

Traditionally, employees added value to an organization because of what they have experienced. However, knowledge workers add value because they _____

are knowledgeable in a specialized field

Raphael and some coworkers feel their manager should provide more in overtime opportunities, and they are concerned about costs of health insurance. They are talking about the need for a union. To proceed in this direction, the next step for Raphael and his fellow employees would involve _____.

authorization cards

Which dimension of the job characteristics approach deals with the degree of control the worker has over how the work is performed?

autononmy

L'Meese is in the process of switching all customer orders and billing systems online. This will reduce the time needed to bill, as well as to collect payments from customers. Which type of change program is L'Meese utilizing?

business processes

Which of the following is the process of systematically retaining power and authority in the hands of higher-level management?

centralization

Which of the following is the clear and distinct line of authority among the positions in an organization?

chain of command

The second stage of the organizational life cycle is _____

characterized by the growth of a firm's resources

Issues of wages, work hours, job security, and discipline are handled through the process of _____.

collective bargaining

What can be used to show an appraisal system accurately measures performance instead of traits or behaviors not relevant to job performance?

content validation

It is easier for management to delegate day-to-day operations and focus on issues such as long-range planning in a matrix design because of the advantage of _____.

decentralization

During which stage of the product and process innovation process do physical attributes and capability most affect organizational performance?

development

Email, a tool that makes it easier for people to communicate with each other, is a type of _____ .

digital connection

How does BARS overcome some of the limitations of standard rating scales?

each point on the scale is accompanied by a behavioral anchor

The Federal Reserve lowered adjusted interest rates, making it difficult for Chartab to get the loans needed to expand certain operations. Chartab had to adjust its production and sales forecasts accordingly. In this scenario, Chartab is responding to an external force for change in which dimension?

economic

Companywide processes—such as materials management, production planning, order management, and financial reporting—can all be linked through _____.

enterprise resource planning (ERP)

A virtual organization _____.

exists only in response to its needs

Which part of the organization is least likely to be affected by change within the organization?

globalization

To enhance the speed and effectiveness of decision making, Paramita is restructuring the organization around product lines. She wants each product line to act as its own profit and loss center and managers to make decisions on how to modify these lines. Paramita is using pooled interdependence for these groups. These groups will _____.

have very few linkages between the divisions

Which of the following is a characteristic of organic organizations?

high fluidty

To manage its growing employee base, East Spring Company has created a new department that is responsible for attracting and retaining a qualified workforce. This action demonstrates the company's commitment to invest in which type of capital?

human

Which of the following is often neglected in a bureaucracy such as a university?

human and social processes

Raj uses a functional organization design in his organization. Recently, an opportunity to expand his business was presented. Raj formed a temporary group to review this opportunity and see how it might fit in with the current goals of the organization. Which type of organization design did Raj switch to?

hybrid

Which type of organization might have three related divisions and one unrelated division and uses a design that is a cross between an M-form and an H-form?

hybrid

Raul's division is moving to a new facility. Today, all employees were given supplies and told to start packing and labeling their files. Which stage of the Lewin model are they in?

implementation

In addition to their hourly rate, the production line workers at Theta Corp. are paid an extra amount for each unit they produce above the weekly quota. This extra money is a(n) _____.

incentive

What contributed to the decline in union membership in the mid-1950s?

increased standard of living

Which type of innovation refers to a new product, service, or technology that modifies an existing one?

incremental

Which of the following is a type of contingent workers?

independent contractors

EvruTech developed an innovative new way to deliver products to its customers. At this point, most companies in the industry have access to this delivery method and are now using it. EvruTech's innovation has reached which stage?

innovation maurity

A person who develops new businesses within the context of a large organization is a(n) _____.

intraprenuer

As a software development company, Ozlem's firm continuously trains employees in the most recent hardware and software technologies. This allows them to maximize the company's ability to adapt to its changing environment. Which type of organization does Ozlem run?

learning

The divisional design, which is based on multiple businesses in related areas operating within a larger organizational framework, is also called _____.

m-form

An organization is behaving most typically when it does not change in sync with its environment, and it _____.

maintains the status quo

Dream Destinations is an international business operating in over 20 countries. It began as a regional hotel chain and then expanded into travel and vacation planning services. To be able to process large amounts of information and respond to diverse consumer expectations in different cultures, Dream Destinations has a decentralized, multiple-command structure. Which type of organizational design would a company such as Dream Destinations use?

matrix

In which type of organizational design are team members likely to be highly motivated and committed to the organization since they assume a major role in decision making?

matrix

Which type of organizational design has the advantages of enhancing flexibility and giving employees considerable opportunities to learn new skills?

matrix

When Ugar opened his accounting firm, he faced a great deal of uncertainty. Over the years, Ugar developed a specialization in auditing, and his business environment stabilized. Ugar's firm is now the largest of its kind in the state of Nebraska. At which stage in the organizational life cycle is Ugar's accounting firm?

maturity

Teresita structures her company activities in predictable ways and uses rules, specialized jobs, and centralized authority. Which type of process does Teresita use in her organization?

mechanistic

Which type of organization uses rules, specialized jobs, and centralized authority to structure activities in predictable ways?

mechanistic

Employment requirements such as test scores or other qualifications are legally defined as having an adverse impact when _____.

minority group members meet or pass a selection standard at a rate less than 80 percent of the pass rate of majority group members

In a team organization, _____.

people float from project to project.

As the head of IT, Teresita is implementing one new hardware or software change each year. It is her goal to create change that is timely and orderly and that allows her to respond to future events. Which type of change is Teresita working on?

planned

Which type of change is associated with lower risk?

planned

Raphael's home building company wants to build houses on land that is currently zoned for commercial use. When he appealed to the zoning commission, they voted down the zoning change, and they requested plans and other specifications before they would make a decision. In this scenario, Raphael is responding to an external force for change in which dimension?

political

Sabine has developed an improved system for delivering parts to production employees when and where they need them. Which type of innovation did Sabine make?

process

Which type of innovation includes new products and technologies that completely replace existing products and technologies in an industry?

radical

Which type of change has a greater potential to be poorly conceived and executed?

reactive

As a web developer, Nila usually meets her deadlines and creates error-free websites. In the month prior to her performance appraisal, she missed two deadlines, and one of her pages crashed repeatedly during normal use. Although Nila met all of the standards for her job position, she received a poor rating on her performance appraisal. What does this illustrate?

recency error

As a manager, Kaia is working closely with employees to help them become accustomed to the new equipment they are using. She wants them to make these new processes part of the system. Which part of the Lewin model is Kaia using?

refreezing

Because of the tight labor market, Payal is having a difficult time attracting and keeping employees for the plant. The company's human resources department has decided to set its pay scale 10 percent above similar jobs in the region. Which type of HR function is Payal's firm using?

retaining

Apoorva is designing a training program for her account managers. She wants them to learn new skills in interpersonal contact and group decision making. Which type of training should Apoorva consider?

role-playing

Ben's Beef Barn takes one order at a time and custom grills burgers or steaks to the customer's specifications. Ben's Beef Barn uses which type of technology?

small-batch

Zereth buys leather goods to sell in her shop from a supplier overseas. Recently it was found that this supplier underpays its workers and has hazardous working conditions. As a result, many customers are refusing to buy this brand. In response, Zereth discontinued that line and replaced it with a local line. Zereth responded to external forces for change in which environment?

sociocultural

Avec wants to use a job design approach that allows workers to become very proficient at each task, that reduces transfer time between tasks, and that makes it easy for someone else to step in when a worker is absent or resigns. Which approach to job design will provide those benefits to Avec?

specialization

The Lewin model of organizational change process includes refreezing, which involves _____.

supporting the change

In order for change to have a realistic opportunity to succeed, what must that change be?

systematic and logical

In which type of organization might there be a lot of employees but little or no underlying functional hierarchy?

team

Which organization design is characterized by units splitting into smaller units if they become too large?

team

Cypress Semiconductor refuses to allow the organization to grow so large that people cannot float from project to project and so that the company has no functional hierarchy. This is an example of a _____.

team organization

Merrill Lynch allows clients to view statements, make payments, and conduct stock trades, all online. Additionally, clients can read about market trends and other activities in the stock market. Which type of process do they use to transform information into a format that clients can use?

technology

Chartab Industries recently adopted a new enterprise resource planning (ERP) system to help with financial reporting. The company's adoption of the new ERP system reflects a change in the area of _____.

technology and operations

When Jewel is interviewing candidates for a job opening, what can she use to help predict the future success of a candidate?

tests

Span of management indicates _____

the number of people who report to a particular manager

Differentiation is the degree to which _____.

the organization is broken down into subunits

Helena has been particularly resistant to the new restructuring where she works. Her department is now slightly smaller than it was before, and she feels that this will give her less influence in the company. Helena's resistance is based on

threatened self-interest

What is the purpose of arbitration during a contract dispute?

to resolve contract disputes