Telephone Communication Chapter 6

Automated attendant

A computerized system for handling telephone calls.

Smartphone

A device that combines the features of a handheld computer and a mobile phone.

Hold

A feature that allows a telephone caller to remain connected but waiting for the other person to come back on the line.

Time zone

A geographical region that has the same standard time.

Directory

A list of items, such as names and corresponding telephone numbers.

Voice mail

A messaging system that uses computers and telephones to record, send, store, and retrieve voice messages.

VoIP

A service that allows users to make telephone calls using a high-speed internet connection.

Videoconferencing

Communicating with people at two or more locations using two-way voice and video data.

Screen calls

Determine who is calling and the purpose for the call.

Dialects

Speech patterns or vocabulary used by people from a specific area or group.

Facsimile

Technology used to send images (text, photographs, drawing) using telephone channels, also called fax.

Telecommunications

The electronic transfer of data over a distance.

Telephony

The integration of computer and telephone technologies.

White pages

Part of a telephone directory with an alphabetical list of names and related telephone numbers.

Yellow pages

Part of a telephone directory with names and related telephone numbers arranged by subject heading.

Toll-free

Requiring no payment.