Test 1 CH 1

According to Mintzbergs is findings, it was difficult for managers to work how many hours per week at a minimum

50

Which of the seven managerial challenges discussed in this chapter is Target facing? How are they handling these challenges?

A major challenge Target is facing is related to information technology. The breach was massive and required a lot of expense and investment in information technology to solve the problem and also prevent future issues for the organization. This includes new chip technology, marketing funding and forensic/data security expenses. Another challenge is related to competitive advantage. Target must be responsive to customers, which means it has to invest in call centers and increased staff at locations, and it has to be innovative and invest in safer technology. The case points out that Target is moving in this direction, and is trying to handle this challenge as best as it can. A last challenge is ethics-related. Disclosing an extremely high number of affected users, and creating significant expenses for the organization (i.e., credit monitoring for all customers), may not be the best decisions. This can lead to some even questioning the ethics behind such decisions.

Which of the following racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply African-Americans, non-Hispanic whites, hispanics, Asians

African-Americans, Hispanics, Asians

Which of the following forms of writing in a manager used to be a great and transmit information to other almost as quickly as a spoken message? Choose all that apply an email, a written memo, the text message, I report

An email and text

The use of software and data stored on gigantic collections of computers locate it away from the company's principal say is referred to as work?

Cloud computing

At the hospital where Michael works, new information system was implemented that allows a nurse to see what labs have been completed and patient history. The system is also accessible to the billing, pharmacy, and primary care doctor and helps all employees work better together. This is an example of what?

Collaborative computing

Nathan is a shoe company. He has found a process that allows them to produce high-quality shoes and a much lower price than his computers. As a result, his sales of our performed all of his rivals for the past 12 months. The concept is this imagery?

Competitive advantage

The ability to think analytically, visualize an organization as a whole, and I understand how the parts were together are examples of what type of skills

Conceptual

If you were a consultant to Target, what advice would you give to senior management about handling a crisis like this? Discuss.

Consultants should recommend Target continue balancing the interests of all its stakeholders, including employees, customers, shareholders and regulators. It is important to invest in the safest technology, especially when you are handling the sensitive information of millions of people worldwide. It is also important to provide the best available information, and to expend company resources wisely. Though Target executives tried to handle this crisis as best as possible, there are still significant areas of improvement needed in case this type of crisis happens again.

Monitoring performance against girls and taking corrective action as needed

Controlling

The company president meets with senior managers to determine what is causing the problem with the company's product line. They discussed with her the cost might be a modification that was made to the manufacturing process or a new training program that was adopted for their assembly line workers. Which management function is the group concerned with?

Controlling

Alisha had compiled all of the company sales figures over the past five years, including date of sale, amount of sale, form of payment, customer information, and product sold. Which of the following should she is just some of this information to make it available for review and analysis?

Database

In a managers what type of role, he or she is expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities

Decisional

Which of the following are the informational Rosa managers who receive and communicate information? Monitor negotiator spokesperson disseminator

Disseminator, monitor, spokesperson

The challenging of managing for word refers to the idea that managers need to maximize the contributions of employees of different genders races ethnicities and age groups

Diversity

The buying and selling of goods or services every computer networks is known as what we are is this involves using the Internet to visit Tate every aspect of running a business

E-commerce; a business

Which of the following is not one of the chief skills are to be it's that major companies he can top managers? The ability to motivate and engage others, eagerness to please others, a high-level of energy, work experience outside the US, the ability to communicate

Eagerness to please others

In order for an organization to maintain a competitive advantage, he Musta had it it's competition and customer responsiveness, innovation, quality, and what?

Efficiency

It is the goal of the managers at Trevor's company to produce as many automobile parts as quickly as possible with its current workforce. This example of improving way to gain competitive advantage?

Efficiency

Johnny identified it to me and frame it will pet grooming business and is in town and decided to start went to capitalize on this demand. Johnny Rivers would be described as a what?

Entrepreneur

It is the role of her to initiate new goods or services in the role of her to coordinate the resources to produce these goods or services?

Entrepreneur; manager

Which of the following groups generally must exhibit the highest self confidence and tolerance for risk?

Entrepreneurs

Which of the following groups is best known for being action oriented and impatient to get things done as quickly as possible?

Entrepreneurs

Rather than work for someone else, Kendrick decide to start his own business with the new product he developed. This is an example of what?

Entrepreneurship

True or false: offering a quality product or service is not an important factor in terms of building competitive advantage

False

True or false: today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking

False

An organization that wants to achieve a competitive advantage to do which of the following? Find innovative ways to deliver a new or improved goods, adopt a flat management structure to contain costs, these practices that have been successful in the past, or sit higher prices for goods and services?

Find innovative ways

Stephen Supervises 10 sales associates in his role at the retail store. With management level is he working at?

First-line

Gerald is responsible for the management of the human resources department and they were their organizational activity. Because his area of it management is only one organizational activity, he would be classified as what?

Functional manager

Tyler, a top manager at his company, is in charge of finance in human resources. Since he is responsible for several activities in the organization, he's an example of what type of manager?

General

Expanding operations in countries where verbal expressions and gestures do not have the same meeting illustrate one of the main challenges of managing for what?

Globalization

Which of the following are classified as a skills? Inspiring dressed, problem-solving technical issues, motivating others, communicating well with others, math proficiency

Inspiring trust, motivating others, communicating well with others

Which of the following are classified as soft skills? Inspiring trust, problem-solving technical issues, motivating others, communicating well with others, math proficiency

Inspiring trust, motivating others, communicating well with others

The believe that you control your own destiny is known as

Internal locus of control

Mintzberg characterize managers interaction with people both inside and outside of your work units as their what type of roles

Interpersonal

what type of work inside an existing organization, sees an opportunity for a product or service, and develops opportunity profitably?

Intrapreneur

Which of the following accurately characterize artificial intelligence in the workplace? It can be applied to both blue color and white color skills, it includes using computer systems to mimic human reasoning, it is being used by if your companies and 10 years ago, it requires hiring a great number of employees

It can be applied to both blue color and white color skills, it includes using computer systems to mimic human reasoning

The Internet is which of the following for companies are activities that depend heavily on the flow of information? If his is a serious threat to continued growth, it can reduce the cost of communications, it presents a significant opportunity to be sales, it prevents companies from having to deal with ethical dilemmas

It can reduce the cost of communication It presents a significant opportunity to boost sales

At the convention, the founder of the organization spoke to all the employees and reminded them of the importance of their work and finding a cure for pediatric diabetes. He praised him for their dedication and urge them to continue working for the children. Which management function does this relate to you?

Leading

Motivating, directing, and influencing others to achieve organizational goals

Leading

Which of the following statements accurately reflect the mintzberg found regarding managers time? Managers have ample time to complete each task and a interrupted due to the number of hours they were, managers my score of their time due to the numerous demands on it, and a typical day miss manager spend no more than about one hour on Mail, telephone calls, and meetings, managers days are full of interruptions and consist of numerous small

Managers must grow their time due to the numerous demands on it, managers days are full of interruptions and consist of numerous small tasks

Because he has been questioning her role at the company and where she is and life. She is unsure about her purpose in life. What is Cassie concerned with?

Meaningfulness

A ____ is an experienced person who provides guidance to someone new to the workplace

Mentor

Arranging task, human resources, and other resources to accomplish the necessary work

Organizing

The organization function of management consist of arranging task, blank, and other resources needed to accomplish work

People

Establishing goals in determining how to achieve them

Planning

What are the four management functions

Planning controlling organizing leading

What are two examples and a mutual benefit organization? Government offices, political party, trade association, social welfare agency

Political party, trade association

Computer programs for planning and scheduling the people, cost, and resources to complete a project on time or types of what software?

Project management

Which of these is used as the advent of big data raise for government and business?

Protection of the users privacy

Lisa told the management team that one way for the company to maintain a competitive advantage is to consistently produce kitchen appliances that meet the expectations of the customer and perform as expected. Which aspect of getting a competitive advantage is Lisa focusing on?

Quality

Which of these organizations typically considered for profit? Small business, social welfare agency, labor union, legal police department

Small business

Entrepreneurial companies have been equated to get sells for two attributes that make this successful. What are these two attributes?

Speed and agility

What is your evaluation of Steinhafel'sability to effectively execute the three key managerial roles—interpersonal, informational, and decisional? Explain.

Steinhafel is known for visiting locations and talking with the staff on site, which shows some interpersonal strength. When the data breach occurred, and at the behest of his marketing executives, he recorded a video speaking to the public. This is both interpersonal and informational, as he is providing information to stakeholders. Informational also includes his desire to provide the number of affected people, even if it is the highest end of the numbers. Decisional came into play when he had to make one difficult decision after another, such as releasing affected user numbers and also providing free credit monitoring to all customers. Whether the decisions were right or wrong, he executed by actually making the decision.

Which of the four principal managerial functions were exhibited by CEO Greg Steinhafel?

Steinhafel was exhibiting the leadership function. Leading is defined as motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals. Here, Steinhafelhad to make tough decisions and motivate his followers to follow-through with those decisions. Followers were not only executives such as the CFO who was testifying on Capitol Hill, but also managers who are walking down hallways on their cell phones. He also assembled a situation room and twice-daily status meeting, all signs of trying to motivate and lead his team.

Which of the following managers is demonstrating the management function of planning rather than organizing, controlling, relating? Carol reviewed the sales figures after six months and replace three of the sales person who were underperforming Valerie awarded a $50 bonus to employees who brought in a new customer Sue determine that to meet financial goals for sales staff needs to contact for new customers each month and boost sales by 12% in her Martin created the position of CTO and reassigned

Sue

Dell Computer years is recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations me there and needs. Dells efforts an example of what?

Sustainability

Alicia is a store manager in it is is that on rainy days customers who walk in with Awa and Bella feel inconvenienced deciding to do you do with it. Alicia there for decides to place a dispenser with complementary plastic bags recovering in umbrella near the store entrance. Which aspect of competitive advantages Lisha concerned with?

Taking care of the customer

18 member who is responsible for facilitating team activities to wear to cheating a key resort is a what?

Team leader

The job specific knowledge you need to perform well in a specialized field, known as what skills appear to be most important for first line managers

Technical

Elizabeth is an accountant for a large company and works out of her house. She is his email, video conferencing, and other technologies to communicate with her coworkers at the office. So when he works from home using these technologies is said to

Telecommute

Jason use a smart phone to send a brief text message she was Karlie to ask him to verify the time they were meeting with a client. Wait for me the communication did he use?

Texting

From a management perspective, do you think Target made any major mistakes? Explain.

The first mistake can be attributed to Mr. Steinhafel releasing a number of affected customers that was much higher than what may have actually been the case. An argument can be made that releasing the highest possible number was a decision that carried more integrity, but a counterargument can be made that providing misinformation, that will most likely alarm the public, is bad for the organization. Another mistake can be attributed to providing services, such as free credit monitoring, that cost the organization a lot of expense, to all customers, not just those affected by the data breach. An argument can be made that this was a public outreach attempt by the organization, but do the costs associated with this warrant that?

Which of the following are examples of commonweal organizations? The military, the local fire department, State College, the US Postal Service

The military, a local fire department, the US Postal Service

Which of the following terms refers to the idea than a managers influence extends far beyond your results they can get you to buy just one individual acting alone?

The multiplier effect

Which of the following is true about nonprofit organizations? They operate in the public sector, they are primarily focused on serving shareholders, they may operate in the private sector, they may offer services to only some clients

They may operate in the public sector they may operate in the private sector, they may offer services to only some clients

As a result of the "interrupt your event date "a major challenge managers face is work?

Time management

In manager who is able to make decisions based on unclear or incomplete information shows what?

Tolerance for ambiguity

Angela has been permitted within the organization. He is now responsible for establishing organizationwide policies and strategies, and making long-term decisions that affect the organization as a whole. Angela would be characterized as a what manager?

Top

True er false: a general characteristic of both managers and entrepreneurs is the desire to get things done quickly

True

True or false: studying management enables you to understand how to manage yourself in the workplace and interact in a really more efficiently to your supervisors and coworkers

True

Which of the following accurately describes the business?

Using the Internet to facility every aspect of running a business

Which of the following are characteristics of an intrapreneur? Works inside an existing organization, sets the strategic direction for the organization, launches an outside business, mobilizes organizational resources, sees opportunity for a product or service

Works inside an eixitsing organization, mobilized organizational resources, sees opportunities for a poroduct or service

Which of the following statements correctly describes what the entrepreneurs Stephen Wozniak and Steve Jobs dead after cofounding the Apple computer company?

Wozniak Left the computer industry and Steve Jobs and watch another business

Which of the following represents an ethical challenge facing a company? Connor decided to text his sales orders into the home office in order to make sure it was received on time, Zane decided to buy parts from Indonesia even though her company had a policy of purchasing only from your suppliers, Paul and Kevin conducted a video conference about the new product line since they were both home sick, Tonya told the supplier that recycled parts were important to your company because I had a green policy

Zane

to be ____ in mgmt, means to achieve results, to make the right decisions, and to successfully carry them in order to achieve the organizations goals

effective

as a sales manager, ken knows that to achieve his companys sales goals he will need to make the best use of the limited resources available to him. Which aspect of management is Ken practicing

efficiency

Natalie was recently promoted to a management position and was elated to learn that she would receive a 15% pay increase. Which type of reward is she receiving

finacnail

A group of people who work together in an attempt to achieve some specific purpose is known as a(n)

organization