Test 1 Health Admin

Supervisors working in healthcare have difficult jobs because

All of the above

Management is the function of getting things done through and with people. In doing so, it requires which of the following?

B. Establishing an environment whereby the workers are able to satisfy their work-related needs

The managerial functions are

D. planning, organizing, staffing, influencing, and controlling.

True

Healthcare organizations often promote from within. Although this is a good practice bc it recognizes individuals who are good performers, individuals sometimes may be promoted to managerial positions for which they are not prepared

Employees who work at home and use the internet to access the hospital's information system

One of Management' challenges include supervising team members who may be working in different locations. Which of the following is an example of this condition?

All of the above

The Law of the Situation

True

The classical school supports structured management approaches and fiscal incentives for employees

17. Horizontal coordination would exist in which of the following situations? a. Between two equal-level managers b. An employee to an independent contractor c. The CEO to a maintenance worker d. The CEO to a department manager e. There is no such type of coordination.

a. Between two equal-level managers

6. What are the five basic steps to the decision-making process? a. Define the problem, analyze the problem, develop alternatives, evaluate the alternatives, and follow up. b. Plan, analyze the problem, brainstorm, evaluate the alternatives, and follow up. c. Define the problem, brainstorm, evaluate the alternatives, and follow up. d. Define the problem, analyze the problem, brainstorm, develop alternatives, and evaluate the alternatives.

a. Define the problem, analyze the problem, develop alternatives, evaluate the alternatives, and follow up.

16. Which one statement is not true regarding space utilization planning? a. Future needs are not considered. b. Existing equipment should be measured. c. The workflow should be considered. d. The plan should allow for future growth.

a. Future needs are not considered.

12. This theorist is best known for creating a scheduling approach that allowed management to view overlapping tasks. a. Henry Gantt b. Frank and Lillian Gilbreth c. Peter Drucker d. Frederick Taylor

a. Henry Gantt

17. Which of the following is not true of either a project or a program? a. It is a repeat-use plan. b. It uses a Gantt chart to plan the time each activity will take. c. It uses a PERT planning tool to ensure it is completed on time. d. It occurs regularly.

a. It is a repeat-use plan.

13. Bureaucratic management theory focuses on which of the following? a. Rational structure of large organizations, rules, and clearly defined authority b. The management functions and principles c. The relationship between employees and machinery d. Encouraging managers to behave and recognize employees as social men.

a. Rational structure of large organizations, rules, and clearly defined authority

Which factor is most likely considered by a supervisor when planning to purchase a new copier

a. The cost of paper and toner

Which of the following is one of the differences between the human relations school and the human resources school?

a. The human relations school considers the need for managers to communicate and pay attention to their employees; the human resources school built on these concepts but added the dimension of productivity improvement.

1. What is coordination? a. The orderly synchronization of all efforts of the members of the organization to achieve the stated objectives b. A separate unique managerial function c. The mere willingness of individuals to help each other d. The act of generating ideas to solve a problem

a. The orderly synchronization of all efforts of the members of the organization to achieve the stated objectives

When a supervisor conveys messages to and from his/her boss and to and from his/her team members, which of the following may occur?

a. The supervisor may filter some information before transferring it to the boss or to the team members.

15. Which of the following is true regarding organizational manuals? a. They include statements of goals, objectives, and overall policies. b. Per governmental regulations, they are uniform for every hospital. c. They do not contain policies. d. Once created, they cannot be changed

a. They include statements of goals, objectives, and overall policies.

15. Tools that managers can use to measure time use include which of the following? a. Time-use charts b. Time clocks c. PERT charts d. Telecommuting e. A and C

a. Time-use charts

11. A supervisor should build into his schedule time for unplanned and urgent events. a. True b. False

a. True

11. When creating a method, a supervisor should seek input from the employees assigned to complete the specific task. a. True b. False

a. True

12. The manager's planning stage is the ideal time to incorporate coordination. a. True b. False

a. True

14. A supervisor tends to focus more on short-term planning (less than one year) but occasionally may be asked to become involved with intermediate planning (one to five years). a. True b. False

a. True

14. Organizational manuals are always written, and they must be updated regularly to be effective. a. True b. False

a. True

14. Unions and unionization efforts prevent employees (e.g., nurses) from being replaced by nurse extenders. a. True b. False

a. True

16. If a solution seems to be working, it is still necessary to evaluate the effectiveness to ensure that the problem has in fact been solved satisfactorily. a. True b. False

a. True

17. The systems theory depicts the organization as a collection of systems that interact with each other and the external environment to create goods and services requested by the external environment. a. True b. False

a. True

18. A statement that defines what an organization holds important is a values statement. a. True b. False

a. True

18. Managers should never make unethical decisions. a. True b. False

a. True

18. When in doubt, managers would be wise to delegate activities. a. True b. False

a. True

19. Some healthcare entities use the term coordinator to describe positions that are actually those of supervisors or managers. a. True b. False

a. True

2. It is important to plan your time in advance, so you are not constantly rushing to complete tasks. a. True b. False

a. True

2. Single-use plans are specific to each time and situation. a. True b. False

a. True

20. It is important to be prepared and honest before communicating information. a. True b. False

a. True

20. It is not uncommon to experience increased supply usage in August. a. True b. False

a. True

20. Objectives should be SMART (specific, measurable, attainable, result oriented, and time limited). a. True b. False

a. True

20. Unity of command is a concept stating that each individual should have one person to report to for any single activity. a. True b. False

a. True

21. The CEO is responsible for coordination throughout the entire organization. a. True b. False

a. True

22. Supportive teamwork and considering the organization as a whole rather than in parts are tenets of Peter Senge's learning organization theory. a. True b. False

a. True

3. Coordination is the linking together of the activities in the organization to achieve the desired results. a. True b. False

a. True

4. The classical school supports structured management approaches and fiscal incentives for employees. a. True b. False

a. True

6. Strategic planning is dynamic and changes as the healthcare environment changes. a. True b. False

a. True

6. The captain of the ship doctrine applies to the actions of a surgical tech who is being directed by a private practice surgeon. a. True b. False

a. True

6. When using a time-use chart, it is important to document that a task has been completed. a. True b. False

a. True

8. The decisional role makes use of information and supports decisions pertinent to the negotiator and allocator roles. a. True b. False

a. True

9. Collaborative activities are taking place between healthcare providers and healthcare facilities to support federal initiatives such as accountable care organizations (ACOs). a. True b. False

a. True

9. In order for there to be malpractice, the provider must owe a duty to the patient. a. True b. False

a. True

A challenge for managers will be to recruit, train and adequately supervise new staff until they gain the skills of the seasoned "baby boomer" staff they replace.

a. True

23. Which of the following is not a trait of organizational development? a. Written rules and procedures b. Empowerment c. Enhancing quality of decisions d. Customer satisfaction

a. Written rules and procedures

5. When you encounter a situation not covered by an existing policy, you should a. confer with your supervisor. b. guess. c. apply a policy from a similar organization. d. ask employees affected by the situation what they want.

a. confer with your supervisor.

17. Operating plans are a. detailed to accomplish the strategic goals laid out in the strategic plan. b. specific goals. c. critical success factors. d. strategic thrusts.

a. detailed to accomplish the strategic goals laid out in the strategic plan.

3. Communication a. is enhanced by the use of multiple methods. b. is always informal. c. Both A and B d. None of the above

a. is enhanced by the use of multiple methods.

3. An institution has a duty to a. make sure the public areas are safe. b. be sure that the vending machine is working properly. c. make sure the cafeteria and gift shop are open during regular business hours. d. make sure that all independent contract physicians have a working stethoscope.

a. make sure the public areas are safe.

1. Programmed decisions are a. often based on rules and regulations. b. made after new research and experimentation. c. new solutions to old problems. d. made infrequently.

a. often based on rules and regulations.

8. Collaboration a. requires both cooperation and coordination. b. requires cooperation only. c. requires coordination only. d. is completely separate from cooperation and coordination.

a. requires both cooperation and coordination.

5. Downward communication a. starts at the top and disseminates down. b. is started by an employee to the CEO. c. is focused on things but not people. d. All of the above

a. starts at the top and disseminates down.

As people ascend the career ladder in the organization, they are likely to

a. use their technical skills less and their managerial skills more.

7. Time-use charts are a. used to eliminate time-wasting tasks. b. not used after they are completed. c. only used by top management. d. not used by top management.

a. used to eliminate time-wasting tasks.

7. Policies are a. usually written. b. usually verbal. c. applied differently throughout the organization. d. complex and specific.

a. usually written.

5. A supervisor should forecast a. what type of employees will be needed to staff the department in the future. b. the direction of the organization. c. the future economic trends. d. how the electronic record will affect the department in 15 years.

a. what type of employees will be needed to staff the department in the future.

14. Which of the following is not an example of visual media? a. A blueprint b. A text message c. A picture with a description d. A sketch based on a verbal description

b. A text message

19. The OSHA recordkeeping rule requires organizations to document which of the following types of injury? a. A transcriptionist bumps her head on a cabinet and ices the injury for 10 minutes before returning to work. b. A visitor burns her hand pouring coffee, requiring her to be treated in the ER for second-degree burns. c. A visitor gets a small paper cut from records received at discharge. d. An employee gets in a car accident on his way home.

b. A visitor burns her hand pouring coffee, requiring her to be treated in the ER for second-degree burns.

12. What is the payback period for a piece of equipment that has a cost of $5,500 and will generate annual revenues of $2,000 for at least 3 years? a. Approximately 4 months b. Approximately 2 years and 9 months c. Approximately 4 years d. Approximately 1 year and 1 month

b. Approximately 2 years and 9 months

Trends affecting healthcare managers in this ever-changing industry include which of the following?

b. Business intelligence

10. Coordination is always helped by the use of automation. a. True b. False

b. False

10. When evaluating the alternatives, the manager should always select the least costly solution. a. True b. False

b. False

11. Capital expenditure committees typically use accrued depreciation funds to finance current planned maintenance on existing equipment. a. True b. False

b. False

11. If a physician encounters a patient who is unconscious and needs immediate medical attention, she should wait for an informed consent to be completed prior to treating the patient. a. True b. False

b. False

11. It is important that the vision include all the individual departmental goals. a. True b. False

b. False

11. There are few methods to communicate with customers and remote workers. a. True b. False

b. False

12. If you are in the office but don't feel like answering the phone, you should use voicemail to respond to any phone calls. a. True b. False

b. False

13. If none of the alternatives generated by the decision-making process seems satisfactory, then the manager should avoid making any decision. a. True b. False

b. False

14. A supervisor is always liable for the negligent acts of those she supervises. a. True b. False

b. False

14. Overtime, even if long term, is a better option than hiring new staff that will need to be trained by existing staff. a. True b. False

b. False

15. If you suspect a capital request will not be approved, you should not waste your time submitting it to the capital expenditure committee. a. True b. False

b. False

16. An organization has a written manual covering the entire organization, so it would be redundant and unnecessary to have a departmental manual. a. True b. False

b. False

16. Flextime options would be offered by Theory X managers. a. True b. False

b. False

16. Management by objectives is focused on the process more than the end result. a. True b. False

b. False

16. Nonverbal communication is a roadblock to verbal communication. a. True b. False

b. False

16. Sexual harassment can only occur if the harasser had the specific intent to harass the victim. a. True b. False

b. False

17. Small items such as pens do not have a large enough financial impact to be included in the resource planning process. a. True b. False

b. False

18. Capital expenditures approved by the capital expenditure committee are final. a. True b. False

b. False

18. HIPAA specifically requires healthcare providers to take precautions to protect only electronic patient-identifiable information from unauthorized release or access. a. True b. False

b. False

18. It is important to use precise, descriptive language regardless of whether the receiver understands; the receiver can look up word definitions in the dictionary. a. True b. False

b. False

19. Specialization is a technique used to divide activities and people according to the needs of an organization's customers. a. True b. False

b. False

2. It is always best to push through change quickly so employees don't have time to resist. a. True b. False

b. False

2. Planning is done only prior to implementation. a. True b. False

b. False

2. The doctrine of charitable immunity continues to shield hospitals from liability for the negligence of its employees. a. True b. False

b. False

2. When communicating, the sender needs to focus on what is being communicated and block out external factors. a. True b. False

b. False

20. A special coordinator or liaison is always used by hospitals to manage independent contractors. a. True b. False

b. False

20. Managers should spend time managing employees' time rather than their own. a. True b. False

b. False

20. The complexity of a project determines whether a Gantt chart or a PERT planning tool is used. a. True b. False

b. False

20. The only thing you should do after getting a gift from a patient is write a thank-you note on hospital stationery. a. True b. False

b. False

22. A manager should work to eliminate the grapevine. a. True b. False

b. False

4. A supervisor is powerless to minimize institutional liability. a. True b. False

b. False

4. It is important to create policies specific to each department. a. True b. False

b. False

4. Tactical approaches are the best way to attain long-term goals. a. True b. False

b. False

4. When forecasting is too difficult, a manager should not waste time and should simply guess. a. True b. False

b. False

4. You should not delegate tasks to subordinates, because they make take longer than you to perform them. a. True b. False

b. False

5. The task of achieving coordination is easier for the CEO than a lower-level supervisor. a. True b. False

b. False

6. A supervisor needs to filter upward communication to ensure that it does not convey any negative results. a. True b. False

b. False

6. Reciprocity only benefits one side. a. True b. False

b. False

6. Top administrators create procedures to achieve enterprise objectives. a. True b. False

b. False

7. A interpersonal role ensures that information is received and processed. a. True b. False

b. False

7. The first step in the decision-making process, defining the problem, may be skipped if it is too time consuming or if the supervisor feels she might know what the problem is. a. True b. False

b. False

8. The step in decision making where a manager may utilize brainstorming is known as analyzing the alternatives. a. True b. False

b. False

9. Communication is easier in a diverse organization. a. True b. False

b. False

9. The mission is a statement about where the leadership sees the organization going in a designated period of time. a. True b. False

b. False

9. The same people who write the policies usually also enforce them. a. True b. False

b. False

9. Theory X managers believe employees generally like to work. a. True b. False

b. False

9. You should continue to use outdated systems as long as they function, because new technology is frequently more costly. a. True b. False

b. False

Though management should be aware of the entrepreneurial theory, it is not a reflection on management or the organization if individuals leave the organization due to restricted and complex policies and procedures. a. True b. False

b. False

10. This theorist is known for stating that employees are not supposed to think. a. Lillian Gilbreth b. Frederick Taylor c. Henry Gantt d. Henry Fayol

b. Frederick Taylor

1. Which person is best suited to encourage employees to adapt to change? a. CEO b. Frontline supervisor c. CIO d. An independent physician who has undergone a similar change in a separate organization

b. Frontline supervisor

5. Which is not an "M" associated with resource utilization? a. Machinery b. Movable c. Manpower d. Materials

b. Movable

7. Ensuring that all materials and personnel are at the designated location at the time they are needed relates to which of the following management principles? a. Centralization b. Order c. Scalar chain d. Equity

b. Order

Which skill did Lonst add to Katz's foundational skills?

b. Political

8. Which category of managerial time is used to give support to peers and to coordinate activities? a. Boss-imposed b. System-imposed c. Self-imposed d. Subordinate-imposed

b. System-imposed

1. Which of the following is necessary to establish vicarious liability? a. An employment relationship b. The appearance of authority c. An independent contractor relationship d. A patient who suffers harm

b. The appearance of authority

1. From the manager's point of you, what is communicating? a. The process of sending information from a sender to at least one other person b. The process of exchanging information in such a way that mutual understanding is achieved between two or more people c. The process by which a person obtains information that is not intended to be sent to them d. The process of writing a letter or making a speech

b. The process of exchanging information in such a way that mutual understanding is achieved between two or more people

2. The Industrial Revolution caused many changes in the United States and England. Which of the following were among them? a. Individuals transitioned from being owner-workers to owner-managers. b. The use of machinery made work more precise. c. Factories subdivided into small shops. d. All of the above

b. The use of machinery made work more precise.

15. The management approach that inspires productivity and loyalty to the organization through group consensus and assurances of long-term employment is a. Theory X. b. Theory Z. c. Theory Y. d. None of the above

b. Theory Z.

15. Under the Americans with Disabilities Act, the employer a. can ask if the employee or applicant has a disability. b. can ask if the employee or applicant can perform the duties assigned. c. does not have to make reasonable accommodations. d. can terminate the employee because of the disability.

b. can ask if the employee or applicant can perform the duties assigned.

3. Policies are a. instructions for employees on the optimal way to complete a task. b. guidelines. c. generated at the department level. d. inflexible.

b. guidelines.

18. Both the catastrophe and chaos theories have a basis a. in political science. b. in science and mathematics. c. in organizational development. d. in human relations.

b. in science and mathematics.

19. Planning workforce utilization a. includes looking at the location of all copiers in the department. b. includes rewarding employees. c. includes planning to purchase equipment. d. only needs to be performed once a year.

b. includes rewarding employees.

13. A Theory X manager expects the employee a. will work indefinitely at top speed. b. needs to be constantly reminded to stay on task. c. is driven to succeed. d. does not avoid work.

b. needs to be constantly reminded to stay on task.

7. Horizontal communication a. occurs between the CEOs of different organizations. b. occurs among peers within the organization. c. is used to inform and coordinate but not to persuade. d. None of the above

b. occurs among peers within the organization.

14. Decision making based on experiences a. is alright to solely be based on "intuition." b. should be supported by concrete evidence. c. is solving new problems exactly the same way as old problems. d. does not need to consider possible future consequences.

b. should be supported by concrete evidence.

5. Administrative management focuses on a. encouraging employee participation in decisions. b. the management functions and principles. c. the relationship between employees and machinery. d. encouraging managers to behave and recognize employees as social men.

b. the management functions and principles.

9. In the third step of the decision-making process, develop alternatives, a. the manager should only focus on practical solutions. b. the manager should gather many different alternatives. c. the manager should only look to internal sources because the problem is most likely unique to the organization. d. Both A and C

b. the manager should gather many different alternatives.

17. The Family and Medical Leave Act covers employees if a. they are taking a trip to see their elderly grandfather. b. they need to take off work periodically to visit with a specialist who is treating their chronic kidney disease. c. they previously served in the military and now have a parent requiring a caregiver. d. they took off work to care for a sister who recently had a baby.

b. they need to take off work periodically to visit with a specialist who is treating their chronic kidney disease.

13. Decreasing complexity, eliminating unneeded steps, and improving workflow are all objectives of: a. Lean Six Sigma b. Work simplification c. A and B d. None of the above

c. A and B

15. Which of the following is not true about social media? a. They can provide a communication channel with customers and potential customers about new products and services. b. They allow employees to communicate with friends and families. c. Because social media's use is widespread and well known, no written rules of permitted use are necessary. d. They can be used to rapidly spread a message.

c. Because social media's use is widespread and well known, no written rules of permitted use are necessary.

8. The hospital directly liable for which of the following? a. Creating and adopting adequate rules and regulations b. Reviewing the credentials of staff physicians c. Both A and B d. None of the above

c. Both A and B

7. Which strategy should be used in response to a sudden emergency? a. Wait-and-see b. Reciprocity c. Concentrated mass offensive d. All are equally logical responses.

c. Concentrated mass offensive

6. Fayol identified management principles including which of the following? a. Division of work, recruitment, and planning b. Centralization, equity, and coordinating c. Discipline, equity, and personnel stability d. Esprit de corps, recruitment, and coordinating

c. Discipline, equity, and personnel stability

11. Known for time and motion studies, which theorist(s) attempted to reduce waste in processes and created symbols for 17 hand motions? a. Henry Fayol b. Henry Gantt c. Frank and Lillian Gilbreth d. Tom Peters

c. Frank and Lillian Gilbreth

10. What is the most important factor to consider when making a capital request? a. How it would look in the department b. Where the equipment would be located c. How much more efficient it would make the department relative to the cost d. Where the equipment was made

c. How much more efficient it would make the department relative to the cost

Katz determined that a supervisor must have three essential skills:

c. Human relations, conceptual, and technical skills

10. A PESTHR analysis includes which of the following? a. Physical plant b. Time c. Human resource d. Rate of change

c. Human resource

3. The supervisor notices that the employee makes errors when working with Dr. Jones but has no problem with directives given by all other physicians. In determining the actions that should be taken, the supervisor is using which of the following? a. Programmed decision making b. Experimental decision making c. Nonprogrammed decision making d. A and B e. B and C

c. Nonprogrammed decision making

5. Which of the following is not a time management technique proposed by Markovitz and Giangrande? a. Do the worst first. b. Batch similar tasks. c. Put off e-mails till the end. d. Filter low-value information.

c. Put off e-mails till the end.

1. Which types of tasks do managers have the most control over? a. Boss-imposed tasks b. System-imposed tasks c. Self-imposed tasks d. Subordinate-imposed tasks

c. Self-imposed tasks

Mintzberg identified managerial roles. Which of the following is not a role defined by Mintzberg?

c. Simulator

14. Which of the following is not a dimension of coordination discussed in the chapter? a. Horizontal b. Diagonal c. Spatial d. Vertical

c. Spatial

19. Management as a discipline theory offers which of the following tenets? a. Span of control, unity of command, and specialization b. Authority and promotions based on competence c. Strategic planning, simplification, and management by objective d. Process redesign and time and motion studies

c. Strategic planning, simplification, and management by objective

18. Diagonal coordination would exist in which of the following situations? a. Between two equal-level managers b. An employee to an independent contractor c. The CEO to a maintenance worker d. The CEO to a department manager e. There is no such type of coordination.

c. The CEO to a maintenance worker

4. Which is an example of coordinating services? a. A coder coding information from the electronic medical record b. A physician delegating a lab tech to perform a blood test c. The lab sending lab results to surgery, so the surgeon knows how to treat the patient d. A transcriptionist transcribing a discharge summary into a patient's records

c. The lab sending lab results to surgery, so the surgeon knows how to treat the patient

8. Scientific management focuses on which of the following? a. Rational structure of large organizations, rules, and clearly defined authority b. The management functions and principles c. The relationship between employees and machinery d. Encouraging managers to behave and recognize employees as social men

c. The relationship between employees and machinery

19. A values statement is a. unrelated to the vision statement. b. the primary objective of an organization. c. a list of the ideals or morals of an organization. d. a measurable target that leads to achievements.

c. a list of the ideals or morals of an organization.

3. Concentrated mass offensive is a. a wait-and-see approach. b. done in stages so as not to overwhelm. c. a sudden reaction to solve a problem. d. best used in meeting long-term goals

c. a sudden reaction to solve a problem.

15. Plans should be communicated a. at the time they are implemented. b. to subordinate managers only after they have been finalized. c. as they are being developed, to seek additional input and advice. d. to higher-level managers only after problems arise.

c. as they are being developed, to seek additional input and advice.

A manager cannot be a manager without

c. authority.

13. An "at will" employment agreement a. is for a definite period. b. cannot be terminated by the employee without giving 30 days' notice. c. can be terminated for almost any reason. d. All of the above

c. can be terminated for almost any reason.

the managerial function that monitors whether goals have been achieved in accordance with the expectation is known as

c. controlling.

3. Forecasting future trends a. is a scientific process. b. can be done by looking only at past performance. c. is an essential part of planning. d. All of the above

c. is an essential part of planning.

19. Managing the employees' time a. is only done by Theory Y managers. b. is only done by Theory X managers. c. is done by both Theory X and Theory Y managers. d. is done by neither Theory X nor Theory Y managers.

c. is done by both Theory X and Theory Y managers.

14. Planning for the best utilization of space a. should be done by the CEO for each department. b. is focused on the best location but ignores workflow. c. looks at both the location and flow of work within the department. d. is done independently by the facilities management department.

c. looks at both the location and flow of work within the department.

13. Written communication a. should be vague so the receiver needs to ask questions of the sender. b. only lasts until it is disposed of by the receiver. c. may be misinterpreted. d. is easily and uniformly understood.

c. may be misinterpreted.

15. Scientific experimentation a. is a step in the decision-making process. b. is directly applicable to all managerial decisions. c. may be too disruptive or costly. d. is more often applied to small, routine problems.

c. may be too disruptive or costly.

8. Diagonal communication a. occurs between the CEOs of different organizations. b. occurs among peers within the organization. c. occurs between different departments, such as information technology and administration, that are not directly linked in the organizational structure. d. None of the above

c. occurs between different departments, such as information technology and administration, that are not directly linked in the organizational structure.

10. A method is a. created by the CEO. b. uniform throughout the organization. c. the best way to complete a task. d. a list of prohibited actions in each department.

c. the best way to complete a task.

5. The decision-making process is a. only used by frontline supervisors. b. only used by top management. c. used by all members of management. d. impractical when facing future problems.

c. used by all members of management.

12. A Theory Y manager expects the employee a. will work indefinitely at top speed. b. needs to be constantly reminded to stay on task. c. will have a certain amount of unproductive time throughout the day. d. does not want to be at work.

c. will have a certain amount of unproductive time throughout the day.

17. A manager should identify time wasters and assign these activities to others a. to allow the manager to concentrate on more important activities. b. to justify hiring more subordinates. c. to achieve more in a given workday. d. A and C e. All of the above

d. A and C

5. In which of the following situations does the doctrine of respondeat superior not impose liability on the organization? a. A visitor slipped on a wet floor; the custodian forgot to put up the "wet floor" sign after mopping. b. A patient cut her mouth on a piece of metal that was negligently left in her food by a cafeteria worker. c. A patient injured her arm while being transported by a careless hospital employee. d. A patient slipped on ice in front of her apartment where a lab tech is also the building manager.

d. A patient slipped on ice in front of her apartment where a lab tech is also the building manager.

1. Planning a. is the most important managerial function. b. focuses on the future. c. occurs at every level of management. d. All of the above

d. All of the above

10. A supervisor using oral communication should do which of the following? a. Observe nonverbal feedback b. Be mindful of how the receiver will likely interpret the information c. Chose words carefully d. All of the above

d. All of the above

10. When considering self-imposed time, the supervisor should a. manage e-mail by handling important items first, delegating items to others as appropriate, and deleting items that do not need attention. b. assess what is consuming time and determine if any tasks can be delegated to others. c. be judicious in the personality conflicts that may be occurring between subordinates. d. All of the above

d. All of the above

11. Obstacles to effectively achieving coordination include which of the following? a. Decentralization of many organizations b. The increase in specialization c. The increasing number of specialized entities d. All of the above

d. All of the above

16. The Law of the Situation a. is related to the contingency theory. b. suggests that managers may need to use different approaches dependent on the situation. c. suggests that there is no one best method. d. All of the above

d. All of the above

17. Which of the following is an example of nonverbal communication? a. A yawn b. Eye contact c. Interpersonal distance d. All of the above

d. All of the above

19. Status and position are important to communication because they a. may make it hard to separate the message from the person. b. may influence how the message is received. c. may cause a person to only communicate positive information. d. All of the above

d. All of the above

21. Organizational development suggests that a. management should improve work processes and communication. b. approaches should be used to remove obstacles and facilitate change. c. employee participation is encouraged to streamline systems and processes. d. All of the above

d. All of the above

6. Coordination occurs a. between departments. b. between organizations. c. between different employees in the same department. d. All of the above

d. All of the above

7. Forecasting data is available from a. the government. b. trade publications. c. healthcare organizations. d. All of the above

d. All of the above

8. When managing equipment, you should a. evaluate the efficiency. b. be sure it is regularly serviced. c. look at other types of equipment to see how well they perform the same task. d. All of the above

d. All of the above

9. Frederick Winslow Taylor's studies and publications included which of the following concepts? a. Redesigning jobs to reduce unnecessary motions b. Support for the premise that management and workers should cooperate c. Encouraging the use of incentives d. All of the above

d. All of the above

Designing a structural framework or organizing resources requires one to consider which of the following?

d. All of the above

Healthcare is highly dynamic and requires managers who are flexible and energetic and who strive for high quality. The environmental conditions causing change in the healthcare industry include which of the following?

d. All of the above

Influencing involves

d. All of the above

Supervisors must pay attention to the time employees spend on cell phones and the Internet for personal use during work hours because of

d. All of the above

20. This management theory suggests that the world is unorganized and, as such, events are unpredictable, requiring managers to be flexible and recognize that not everything can be controlled. a. Contingency theory b. Bureaucratic theory c. Human relations theory d. Chaos theory

d. Chaos theory

13. What is the best way to effectively communicate your ideas to facilitate coordination? a. Telephone b. E-mail c. Written report or meeting minutes d. Face-to-face meeting

d. Face-to-face meeting

12. Which of the following is not an action by which liability can be minimized? a. Obtaining an informed consent b. Following proper hospital procedures c. Ensuring that the work area remains safe d. Making sure that parking spots are assigned

d. Making sure that parking spots are assigned

4. Which of the following is true regarding organizational communication? a. It follows only lines of authority from the chief administrator to the employees. b. It is always informal. c. Both A and B d. None of the above

d. None of the above

7. Cooperation is always which of the following? a. Formal b. Planned c. More than mere willingness d. None of the above

d. None of the above

12. Using techniques such as linear programming, operations research, probability, model building, and simulation is an example of which of the following? a. Programmed decision making b. Nonprogrammed decision making c. Experiential decision making d. Scientific decision making

d. Scientific decision making

1. In which situation is a repeat-use plan appropriate? a. Preparing a new budget b. Planning for the grand opening of a new facility c. Creating a new layout for the department d. Staffing the department for the 4th of July

d. Staffing the department for the 4th of July

15. Vertical coordination would exist in which of the following situations? a. Between two equal-level managers b. An employee to an independent contractor c. The CEO to a maintenance worker who reports to the COO d. The CEO to a department manager e. There is no such type of coordination.

d. The CEO to a department manager

7. Which of the following is a factor in finding an ostensible agency relationship? a. The hospital has more than 200 beds. b. The hospital has contracts with many different groups to supply the same services. c. The physician sees patients at many different hospitals. d. The hospital directly bills patients for services.

d. The hospital directly bills patients for services.

14. Employees are considered creative and competent according to which of the following? a. The classical school b. The bureaucratic theory c. The scientific management theory d. The human resources school

d. The human resources school

2. Nonprogrammed decisions a. are often based on rules and regulations. b. have predictable results. c. answer routine problems. d. are made infrequently.

d. are made infrequently.

13. The vision statement a. does not have a specific time goal. b. should be done at the departmental level first. c. should be an ideal that the organization strives for but cannot actually attain. d. changes more frequently than the mission statement.

d. changes more frequently than the mission statement.

3. The three schools of management theory discussed in the text are a. contemporary, human relations, and human resources. b. contemporary, humanistic, and contingency. c. classical, human relations, and entrepreneurial. d. classical, human relations, and human resources.

d. classical, human relations, and human resources.

19. Budgets are a. always expressed in financial terms. b. repeat-use plans that are updated annually. c. used only by the top administrators. d. expressed in numerical terms.

d. expressed in numerical terms.

8. Planning a. evaluates the effectiveness of solutions. b. is focused on current operations. c. ends after a solution has been implemented. d. focuses on optimizing the use of resources.

d. focuses on optimizing the use of resources.

12. An environmental assessment a. looks at the number of trees surrounding the organization. b. looks specifically at the future of healthcare in ten years. c. is focused only on specific data that impact an area of the organization. d. is a comprehensive analysis of conditions.

d. is a comprehensive analysis of conditions.

13. Planning for a safe environment a. is only the responsibility of the risk management department. b. does not affect patients. c. is only done at the department level. d. is everyone's responsibility.

d. is everyone's responsibility.

8. Procedures a. are single-use plans. b. are more general than policies. c. are different for each employee. d. need to be reviewed.

d. need to be reviewed.

The managerial function that uses information, defines goals, and establishes targets for the organization's future is known as

d. planning.

3. Personality clashes can take up a lot of time and are most often a. boss-imposed. b. system-imposed. c. self-imposed. d. subordinate-imposed.

d. subordinate-imposed.

11. Economy of effort refers to a. the solution that is the least expensive regardless the result. b. the solution that yields the best result regardless of the effort. c. the solution that involves the least amount of effort regardless of the result. d. the solution that may not be the least expensive but requires the least amount of effort relative to the benefits.

d. the solution that may not be the least expensive but requires the least amount of effort relative to the benefits.

2. Coordination is becoming increasingly important because a. work is becoming less specialized. b. departments are becoming smaller and more centralized. c. of the increased use of computers in organizations. d. there is an increase in specialization but a need to be connected.

d. there is an increase in specialization but a need to be connected.

12. Rules are a. synonymous with policies. b. flexible. c. intended only to forbid action. d. types of standing plans.

d. types of standing plans.

10. The standard of care for a physician is a. different for each physician. b. the skill a reasonable person would have applied in that situation. c. higher for a physician who graduated at the top of her class in medical school. d. what a reasonable physician would do in the specific community.

d. what a reasonable physician would do in the specific community.

17. Action and follow-up are impossible without which of the following? a. Communication with the people who are carrying out the solution b. Coordination with all departments of the hospital c. Coordination with departments that are directly or indirectly effected by the solution d. Communication with the CEO e. A and C f. B and D

e. A and C

4. The decision-making process is used in which of the managerial functions? a. Planning and organizing b. Staffing and influencing c. Controlling d. A and B only e. A, B, and C

e. A, B, and C

21. Which of the following may be barriers to communication? a. The room being too cold b. Construction occurring directly outside, though the window is closed c. Nonverbal feedback d. The room being crowded e. All of the above

e. All of the above

16. Spatial coordination would exist in which of the following situations? a. Between two equal-level managers b. An employee to an independent contractor c. The CEO to a maintenance worker d. The CEO to a department manager e. There is no such type of coordination.

e. There is no such type of coordination.

The scope is larger in programs than in projects

true