test 2
A short-term usually spans ______ while a long-term goal typically spans A. 1 month; 3 months. B. 3 months; 1 year. C. 12 months; 1 to 5 years. D. 2 weeks; 6 months. E. 3 years; 10 years.
12 months; 1 to 5 years
During weekly conference calls, Mary, a restaurant manager for a national chain of restaurants, and the other managers in her district explain to their district manager the reasons for different decisions; they also explain why certain costs and sales were higher or lower than they were the previous week. _______ is the explanation of their decisions and work results. A. A hierarchy of authority B. Accountability C. Power D. A stepped decision E. Touching
Accountability
______ is the process of studying large amounts of data of a variety of types to uncover hidden patterns, unknown correlations, & other useful informations
Big Data Analytics
_______ causes people to view events as being more predictable than they really are A. Framing bias B. Hindsight bias C. Sunk-cost bias D. Narrow focus bias E. The fog effect
Hindsight bias
A person's ________ reflects the combination of how he or she perceives and responds to information.
decision making style
According to Lawrence and Lorsch, the stability of an organization's environment determines the degree of A. differentiation or integration that is appropriate. B. marketing and integration that is profitable. C. differentiation and efficiency needed. D. profitability that is vital. E. synergy needed in an organization.
differentiation or integration that is appropriate
the golden bay in dayton, ohio sells high quality unique bedding that is real value to upscale homes in the area. no other company in its local area markets bedding of such quality and value. by offering this type of product, the golden bed is utilizing a _______ strategy A) cost-leadership strategy B) differentiation C) uniquely focused D) cost-focus E) focused differentiation
focused differentiation
The structure of Sandal Mart consists of people with similar specialties put together in formal groups, such as the marketing, accounting, and human resource departments. Sandal Mart has a _____ structure. A. hollow B. focused C. simple D. functional E. centralized
functional
IKEA employees are inspired to work hard by an anecdote from their Swedish founder, Invar Kamprad, who told how he was berated by his father for failing repeatedly to get out of bed to milk the cows on his family's farm. Then one day he got an alarm clock. "'Now by jiminy, I'm going to start a new life,' he determined, setting the alarm for twenty to six and removing the 'off button.'" Invar Kamprad is an example of a(n) A. key employee. B. fable. C. hero. D. trend. E. urban legend.
hero
Juan, the owner of Quality Catering, is driven by competition. He is very focused on meeting deadlines and quality, and on delivering the results that customers want. He pushes his managers to continually exceed their productivity goals, and he stresses that profits take precedence over employee development and satisfaction. Juan feels "there is not enough time for training." However, his employees are regularly rewarded for their success in meeting company goals. Quality Catering has a(n) ____ culture. A. clan B. market C. target-driven E. adhocracy D. hierarchy
market
Peter, the owner of Happy Burger, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Peter also believes in close supervision of all employees. Happy Burger is a(n) _______ organization. A. organic B. informal C. mechanistic D. decentralized E. non-hierarchical
mechanistic
The purpose of MBO is to
motivate subordinates
Neal, a middle manager for a large restaurant chain, received an e-mail from the CEO outlining the new goal of decreasing company costs over the next three years. This is an example of a strategic goal. true false
true
a graph of decisions and their possible consequences. A) Decision tree B) Gantt Chart C) Results chart D) Outcome Matrix E) fish borne Diagram
Decision tree
_____ is the process of assigning managerial authority and responsibility to lower-level managers and employees. A. Delegation B. Control C. Planning D. Authority E. A power trip
Delegation
online retailer amazon relies heavily on hierarchy culture to manage its vast and complex shipping process. ______ are part of amazon hierarchy culture. A.Internal Focus and values Stability and Control B. a strong external focus and values stability control C. an external focus and values flexibility D. an external focus and values innovation and creativity E. A continual focus on efficiency, cost cutting, and outsourcing
Internal Focus and values Stability and Control
_________ is also known as division of labor. A. A task chart B. A horizontal hierarchy C. An organizational graph D. Work specialization E. Chain of command
Work Specialization
Specialists work together to achieve ________ in a highly integrated organization. A. decentralization B. assimilation C. a common goal D. differentiation E. centralization
a common goal
expoused values are ______. For example, Hewlett, Packard stressed the "HP Way" a collegial, egalitarian culture that give as much authority and job security to employees. A) A narrative based on true events, which emphasize a particular value B) Physical manifestations of organizational culture C) the values and norms actually exhibited in the community D) explicitly stated values and norms preferred by an organization E) Profit and cost expectations stated in the business plan
explicitly stated values and norms preferred by an organization
Donna is the service desk coordinator in a department store, and she has set a goal this month of finishing her daily office work quicker so she can assist at the Service Desk earlier in the morning. She knows this will also help decrease theft, which will assist the company in achieving its goal of decreasing costs. Donna's goal of finishing her office work quicker is a(n) a. strategic plan b. strategic goal c. operational goal d. tactical plan e. operating plan
operational goal
________ is setting goals and deciding how to achieve them. A. Focusing B. Organizing C. Regulating D. Controlling E.Planning
planning
A ______ is a standing plan that outlines the response to particular problems or circumstances. A. procedure. B. industry standard. C. norm. D. program. E. certified procedure
procedure
A ______ is a standing plan that designates specific required action. A. procedure B. industry standard C. rule D. policy E. certified procedure
rule
Tech Geeks, a sole proprietorship that uses contract labor, has all of its authority centralized in a single person (the owner), a flat hierarchy, few rules, and low work specialization. Tech Geeks is an organization with a A. horizontal design. B. team-based design. C. functional structure. D. hollow structure. E. simple structure
simple structure
Rites and rituals are ____. For example, employees of New Belgium Brewery in Fort Collins, Colorado, get a free brewery-hopping trip to Belgium after being employed by the company for five years. A. a narrative based on true events that emphasize a particular value B. the activities and ceremonies that celebrate important occasions and accomplishments in the organization's life C. company values included in the code of ethics D. company expectations for employees, such as working hard, ethically, and honestly E. objects, acts, or the quality that conveys meaning to others
the activities and ceremonies that celebrate important occasions and accomplishments in the organization's life
Lena works as an order-taker at Fast Burger, a fast-food restaurant. She does not cook food, or even package the final order, but she does input the order and takes payment. Lena reports directly to the shift manager, and she seldom interacts with the general manager. Fast Burger is an example of a mechanistic organization. A. True B. False
true
Prior to opening his business, Sal, the owner of The Italian Kitchen, is writing a document that explains the reason for his business. This statement would be a part of his mission statement. true false
true
Strategic management is a process in the formulation, implementation, and execution of strategies and strategic goals to advance the purposes of the organization. true false
true
To start work every day, David sits down and sets his goals for the day and then he decides how to achieve them, formulating future courses of action to achieve the specified results. This is the definition of planning. a. True b. False
true
an organizational structure is a set of shared, taken for granted implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to environments true false
true
Deon is opening a car wash, and he has approached SCORE, an SBA organization that assists small-business owners in setting up their companies. As a new business owner, the SCORE counselors would probably advise Deon to A. learn from experience, the best teacher, rather than a mentor B. avoid developing a business plan the first year of business C. try new things regardless of the risk D. get a new perspective by asking people who have failed E. write a business plan
write a business plan
To do more in a day, ____," according to productivity expert Odette Pollar. A. do not delegate, but be more focused B. hire more employees C. you must do more—not do everything slower D. you must do more—not do everything faster E. you must do less—not do everything faster
you must do less—not do everything faster
With a modular structure, a firm _____. An example of the modular structure is the massive 787 Dreamliner project, in which Boeing contracted with many suppliers, each responsible for one component or assembly, which were then integrated to make the aircraft. A) is a company outside a company that is created specifically to respond to an exceptional market opportunity B) assembles portion of product provided by outside contractors C) is an organization whose members are geographically apart using working via email apart D) has a central core of key functions and outsources production E) consists of company with many division
assembles portion of product provided by outside contractors
Making formal statements, engaging in rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to A. perform competitive analysis. B. follow legal requirements. C. effect corporate change. D. conduct formal market research. E. write a strategic plan.
effect corporate change
competitive intelligence means gaining information about one's competitors' activities so that you can anticipate their moves and react appropriately. For example, managers gain competitive intelligence by reading publications in order to understand competitors' business plans, goals, and strategies true false
false
Alana, the children's department manager at Shoe Mart, has eight employees in her department, also known as her _________. All of eight of these employees report directly to her. A. span of control B. management depth C. hierarchy of authority D. area of responsibility E. span of direction
span of control
A goal is a specific commitment to achieve a measurable result within a stated period of time. a. True b. False
true
André, the plant manager, is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives. This month André asked his managers to concentrate on the two first steps of MBO, which are A. for managers to develop an action plan and give a performance appraisal B. for employees to develop an action plan and study the competition C. to periodically review performance and develop an action plan D. to review the employee performance and set an action plan based on performance E. to jointly set objectives and have managers develop action plans
to jointly set objectives and have managers develop action plans
Dave, a graphic designer with Development Advertising, enjoys working for the company because of the flexibility of its management and its culture, which encourages risk taking, innovation, and creativity. Dave gets quick answers from his boss, which allows him and Development Advertising to quickly respond to changes in the marketplace. Development Advertising is an example of an adhocracy culture. A. True B. False
true
Porter's Competitive Strategies of cost-leadership and differentiation focus on ______ markets, while the cost focus and focused differentiation differentiation strategies focus on _____ markets A. narrow/ wide B. specific/ broad C. growth/ specific D. diverse/ narrow E. wide/ narrow
wide/narrow
Satisfying is the tendency of A) People to view events as being more predictable than they really are B) decision makers to be influenced by the way a situation or problem is presented them C) A group to settle on a decision that is "good enough" D) People to see events based on what has happened in the past D) group members agree to the sake of unanimity and thus avoid accurately assessing the decision making
A group to settle on a decision that is "good enough
_______ are the rituals and ceremonies of a company, as well as the manner of dress, awards, myths and stories told about a company. A. Observable artifacts of organizational culture B. Espoused values of organizational culture C. Enacted values of organizational culture D. Basic assumptions about organizational culture E. Invisible artifacts of that industry's culture and values
Observable artifacts of organizational culture
______ occurs when people's subjective confidence in their decision making is greater than their objective accuracy. For example, Sara thinks she is a superb writer and editor. but her reports are always filled with typos, grammatical errors, and sentence fragments. A. Overconfidence bias B. Predisposition bias C. Confidence bias D. The tunnel vision effect e. Hindsight bias
Overconfidence bias
Frank, the fire chief, told his employees to "Think big and endeavor to be more detailed and caring while at work and in setting goals. Therefore, when you give me your goals, I want them to be specific, measurable, attainable, results-oriented, and have target dates." Frank was asking for his workers' A. focused heart statements. B. policies. C. strategic goals. D. synergy objectives. E. SMART goals.
SMART Goals
Apple has fired employees who have leaked news about unannounced products. Which step of the Planning/Control is this? A, Make a plan. B, Carry out the plan. C, Take corrective action. D, Document the plan. If you answered C, take corrective action, you'd be correct.
Take corrective action
_______ is an organization is the division of labor. for example, in a publishing company, there are people who acquire manuscripts (sponsoring editors) people who edit manuscripts (developmental editors) and people who turn manuscripts into printed books (production editors) A) The coordination of individual efforts into a group or organization into wide effect B) the common purpose that unifies employees C) An organizational structure with few or no levels of middle management D) A strutcture where employees report to no more than one manager E)The arrangement of having discrete parts of a task done by different people
The arrangement of having discrete parts of a task done by different people
Which of the following is NOT recognized as a key implementation principle of evidence based management?
Treat your organization as a closed system.
The planning process begins with two attributes: a mission statement and a vision statement. What questions are answered with each of these? A) What do we want to become?; What is our reason for being? B) What are the costs?; How much money can I make? C) What is our reason for being?; What do we want to become? D) What do we want to become?; What products do we offer at a profit? E) What are the risks?; What is our reason for being?
What do we want to become?; What is our reason for being?
A formal chain of command, the standardization of rules and procedures, and the use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving A. higher sales through analytics. B. a common goal through integration. C. lower costs through efficiency. D. higher profits through goal setting. E. differentiation through specialization.
a common goal through integration
A hierarchy of authority is ____. Most military organizations are known for having a strong hierarchy of authority. A. also known as a division of labor B. a control mechanism for making sure the right people do the right things at the right time C. a diversity structure used in planning with recruiting, selection, and hiring D. the arrangement of having discrete parts of a task done by different people Incorrect E. also known as work specialization
a control mechanism for making sure the right people do the right things at the right time
Which of the following is intended for one-time use and is not likely to be repeated in the future?
a program
A goal is a. a type of mission statement b. a type of plan c. a norm that can result in organization synergy d. a specific commitment to achieve a measurable result within a stated period of time e. the purpose of the organization
a specific commitment to achieve a measurable result within a stated period of time
Mr. Jones, the department manager, told his employees that he wanted them to write down their work goals for the year. To help his workers achieve their stated goals, the next thing that he should ask for are each worker's A. code of ethics. B. business plan. C. personal vision. D. values. E. action plan.
action plan
The Delphi technique is a group process that uses physically dispersed experts who fill out questionnaires to _____. a. form a diversity plan b. anonymously generate ideas c. cut costs and increase efficiency d. develop a synergy agenda e. generate sales
anonymously generate ideas
Cascading goals being _____ and "cascade" to _____. A. short-term goals; long-term goals. B. with customers; employees. C. with the accounting/finance department; the shop floor. D. with customer-service representatives; upper-level management. E. at the top of the organization; individual employees.
at the top of the organization; individual employees
Patricia, the manager of Prime Health Club, was telling her new trainer that "I have many decisions to make in a day, and as the club manager, during the course of a week, I have to give orders to most of the 35 employees. Then there is my budget and the club resources, which I oversee." Patricia's _______ gives her the right to make decisions, give orders, and utilize resources. A. responsibility B. authority C. power D. delegation E. work specialization
authority
________ enables a manager to make decisions, give orders, and utilize resources. For example, the manager of a local pizzeria has the right to hire and fire drivers based on their punctuality, performance, and customer-service ratings. A. A hierarchy of power B. A clan culture C. Power D. Authority E. Touching
authority
is the process by which a company compares its performance with that of high performing organizations A. trend analysis B. a vision plan C. contingency planning D. a managerial pact E. benchmarking
benchmarking
An organization's _______ expresses the need the firm will fill, the operations of the business, its components and functions, and the expected revenues and expenses
business model
In the BCG matrix, organizations that have slow growth but high market share, and income from them often finances stars and question marks, are ____. A. sleeping giants B. dogs C. cash cows D. turtles E. sleepers
cash cows
Astrid, a customer service representative with NorthTel Wireless Services, was asked by one of her customers if NorthTel would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community. Astrid believes this is a very good idea and approached her manager, DeShawn, about becoming a chamber member. DeShawn said to Astrid, "Because the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." NorthTel is an example of an organization with A. decentralized authority. B. work specialization. C. line managers. D. centralized authority. E. unity of command.
centralized authority
________ is(are) another way of describing a vertical hierarchy. A. An X-Y chart B. A network structure C. Corporate steps D. A chain of command E. An upward graph
chain of command
Strategy formulation is the process of ___________. a. gaining information about competition and then selecting which information to react to b. choosing among different strategies and altering them to best fit the organization c. strategically controlling your employees' actions d. selecting the correct employees that best fit the organization e. developing a strong diversity plan
choosing among different strategies and altering them to best fit the organization's needs
Employees and customers are treated like a family at Bayou Seafood Café. Paul and Betsey, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their café, Paul and Betsey have built a(n) A. adhocracy culture. B. bureaucracy culture. C. goal-driven agenda. D. clan culture. E. market culture.
clan culture
The rational model of decision making is also called the ____ model. A. balanced B. satisfying C. incremental D. classical E. intuitional
classical
Organizations using a matrix structure A. contain two command structures, in which some people report to two bosses. B. establish a hierarchy in which employees report to only one supervisor. C. utilize teams or workgroups with few lines of authority. D. contain multiple overlapping command structures, in which all employees report to three or more managers. E. centralize authority into a single person.
contain two command structures, in which some people report to two bosses
Symbols, stories, heroes, and rites and rituals are ways in which ____ is (are) most often transmitted to employees. A. plans B. culture C. ethics D. goals E. objectives
culture
A (n) is a computer based information system that provides a flexible tool for analysis and helps managers focus on the future
decision support system
Over the course of 40 years, Sal grew his company to six package shipping stores. With his retirement approaching and the increased competition, he decided to reduce the number of locations to two. Sal's reduction of effort represents a _____. A) merger approach B) fixed plan C) defensive strategy D) growth strategy E) stability strategy
defensive strategy
organizational opportunities in SWOT analysis are: A) environmental factors that the organization may exploit for a competitive advantage B) weakness with the organizational hierarchy C) MBO skills and opportunities that should be emphasized D) skills and capabilities that give an industry advantage in executing its strategies E) problem a specific industry needs to fix
environmental factors that the organization may exploit for a competitive advantage
In order, the steps of the strategic-management process are ________. A. establish the mission; maintain strategic control; formulate the grand strategy; implement the strategy B. establish the mission and vision; assess the current reality; formulate the grand strategy; implement the strategy; maintain strategic control C. establish the vision; develop a mission statement; formulate the grand strategy; implement the strategy; maintain the feedback loop D. establish the mission and vision; assess the current reality; conduct a trend analysis; maintain the feedback loop E. determine the strategy; carry out the strategic plans
establish the mission and vision; assess the current reality; formulate the grand strategy; implement the strategy; maintain strategic control
A company with a market culture has a strong internal focus, and it concentrates on developing the business and marketing plans, as well as helping employees market their product(s). A. True B. False
false
Managers with a low tolerance for ambiguity and an orientation toward task and technical concerns when making decisions have an analytical decision-making style. true false
false
The planning/control cycle is an order planning system in which employees work with customers to plan orders and discuss delivery times. a. True b. False
false
There is little proof that writing out goals helps an individual feel more confident and energetic when entering a new group. true false
false
A business plan is a tool used by the federal government to determine how to strengthen the business sector through macroeconomics and microeconomics a. True b. False
false.
Clothing maker Patagonia states that its purpose as an organization is to "build the best product, cause no unnecessary harm, [and] use business to inspire and implement solutions to the environmental crisis." This is the company's A. mission statement B. belief statement C. goals pact D. code of ethics E. management pledge
mission statement
Quality Vacuum has been manufacturing excellent vacuum cleaners for over 50 years. In the employee break room is a banner that reads, "We will always provide the highest-quality vacuums at the lowest cost to our customers and always give honest, winning customer service, thereby earning a fair profit for our stakeholders." This statement is Quality Vacuum's a. heart pact b. objective statement c. vision statement d. code of ethics e. mission statement
mission statement
who are our customers? What are our major products or services? In what geographic areas do we compete? A good _______ will answer this a) vision statement b) code of ethics c) mission statement d) value pact e) management belief statement
mission statement
are voluntary collectives with the purpose of advancing their members' interests. One example of such a collective is the Teamsters Union. A. Nonprofit organizations B. Clan cultures C. Mutual benefit organizations D. For-profit organizations E. Volunteer co-ops
mutual benefit organizations
Maria, the CEO of EnviroSystems, has only three people reporting to her: the vice president of marketing, vice president of HR, and vice president of accounting. Maria has a A. narrow span of control. B. small unity of command. C. wide span of control. D. focused span of control. E. broad span of influence.
narrow span of control
Organizations that are formed to offer services to clients and not make a profit are ____, whereas, ________ are those organizations that are formed to make money, or profits, by offering products or services. A. for-profit organizations; nonprofit organizations B. nonprofit organizations; for-profit organizations C. nonprofit organizations; associations D. unions; associations E. co-ops; for-profit organizations
nonprofit organizations; for profit organizations
organizational design is concerned with an organization developing A) The best structures of cost and efficiency that an organization uses to meet goals B) optimal structures of accountability and responsibility to execute its strategies C) important decisions that are suggested by employees D) new mbo goals E) the most favorable methods of accomplishing both the diversity and synergy plans
optimal structures of accountability and responsibility to execute its strategies
Phone Tech, a global phone company, frequently needs to respond quickly to fast-changing consumer tastes with its smartphones. Therefore, Phone Tech has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phone Tech is utilizing a(n) ____ structure. A. organic B. hierarchical C. inflexible D. mechanistic E. inelastic
organic
according to the company values framework the four types of ______ are clan, adhocracy, market, & hierarchy A. organizational norms B. organizational values C. organizational cultures D. value statements E. industry cultural standards
organizational cultures
A(n) ________ is a standing plan that outlines the general response to a designated problem or situation. a. order b. norm statement c. policy d. ethical value e. standing rule
policy
The profits of ABC Grocery have dropped significantly over the last several months. After investigating, the owner realizes that many of the store's departments are moving in the wrong direction. The owner realizes that these departments need stronger and closer management, but she also realizes that she has not provided her managers with enough direction regarding her expectations for the store's goals and the employees' performance. This example shows how an organization can progress in the wrong direction as a result of
poor planning
With defensive avoidance, a manager "acts" by _______ when he or she can't find a good solution to a problem. A) Doing nothing B) doing anything to get rid of the problem C) Choosing the first alternative that involves low risk D) procrastinating, passing the buck, or denying the risk of any negative consequences E) Perhaps getting the police or legal authorities involved
procrastinating, passing the buck, or denying the risk of any negative consequences
Time Warner has different divisions for magazines, movies, recordings, cable television, and so on. The Warner Bros. part of the empire alone has divisions spanning movies and television, a broadcast network, retail stores, theaters, amusement parks, and music. Time Warner is an example of an organization with ____ divisions. A. common B. customer C. product D. merchandise E. geographic
product
A forecast is a(n) _____. A. glimpse of what just happened B. execution of strategy and making adjustments C. projection for the future D. analysis of the past E. plan for implementing strategic plans
projection for the future
An organization should adopt planning and strategic management to a. decrease costs and increase synergy b. keep employees happy, encourage new ideas, and decrease costs c. provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage d. develop MBO, encourage new ideas, and increase profits e. provide encourage new ideas and increase organization diversity
provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage
Jim was recently promoted to the position of dining room supervisor at The Crab Shack, and he is now responsible for making decisions on numerous matters in the dining room and giving orders to the serving staff. At the same time, Jim has the obligation to perform the many new tasks assigned to him as a supervisor, such as overseeing the closing work and the cleaning of the dining room. Jim's obligations are known as his A. responsibility. B. power. C. beliefs. D. authority. E. hierarchy.
responsibility
A music teacher asked her students to set a really hard goal, such as increasing their practice time by 10 hours per week, which would cause her students to reach beyond what they think is possible. This is known as a(n) a. mission statement b. stretch goal c. strategic goal d. MBO plan e. growing goal
stretch goal
According to Chester I. Barnard's classic definition, an organization is a A. type of analytical tool used for planning. B. means to increase collaboration and cooperation among groups of people. C. formal system of task and reporting relationships that coordinate and motivate employees. D. set of shared, taken-for-granted implicit assumptions that a group holds. E. system of consciously coordinated activities or forces of two or more people
system of consciously coordinated activities or forces of two or more people.
Organisational culture is best described as: a. the system of shared beliefs and values that develops within an organization and guides the behavior of its members. b. the behavior that a group displays and teaches to new members. c. the set of coherent values held by members of the organization. d. the collection of truths that guide organizational behavior.
system of shared beliefs and values that develops within an organization and guides the behavior of its members
The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. The district managers are developing ______ planning A. working-level planning B. tactical planning C. middle-level planning D. operational planning E. strategizing
tactical planning
Having realistic expectations and thinking about the kind of manager you want to be, not forgetting to manage upward and sideways as well as downward, getting guidance from other managers, and resisting isolation is good advice for those who are A. developing a diversity or synergy plan. B. transitioning upward in an organization. C. developing a training and development program. D. starting retirement. E. starting a networking group within an organization.
transitioning upward in an organization
A business plan is a document that outlines a proposed firm's goals, the strategy for achieving them, and the standards for measuring success. A. true B. false
true
Alexia, a district manager for a retail hardware store, asked her store managers for their store goals next year. Denise, one of the store managers, said, "I am going to increase my market share significantly next year by visiting businesses." Alexia then responded to Denise with "Precisely how much are you going to increase your market share and by what date?" Alexia is asking Denise to formulate a SMART goal. a. True b. False
true
Alison, the director of marketing for a global company, is planning the contributions she and her department will make to the organization over the next 24 months. This type of planning is called operational planning. true false
true
In the office of every general manager of Relaxing Hotel there is a small poster that reads, "We ant to become the only place our customers want to stay for the night while traveling." This is the vision statement for Relaxing Hotels. a. True b. False
true
In the planning/control cycle, managers take corrective action by correcting deviations in the plan being carried out or by improving future plans true false
true
decision making is the process of identifying and choosing alternative course of action. true false
true
organizational threats are an environmental factor that can hinder an organization ability to achieve a competitive advantage. For example, managers may realize that the government is about to place restricts on export, which will limit the company ability to sell its products over seas. (which will in turn greatly reduce its profits) true false
true
the arrangement of having discrete parts of a task done by different people is known as the division of labor true false
true
The Whole Foods chain of supermarkets has stated, "With great courage, integrity, and love, we embrace our responsibility to co-create a world where each of us, our communities, and our planet can flourish. All the while, celebrating the sheer love and joy of food." This proclamation is Whole Foods' A) mission statement. B) corporate slogan. C) vision statement. D) values statement. company tagline
value statement
A(n) ________ is the declaration that expresses what the organization should become and where it wants to go strategically. a. vision statement b. objectives statement c. code of ethics d. management code e. mission statement
vision statement
