Test: Module 14 Test (Copy)

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust?

Resolution

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?

Users

The processes and tools which help Windows and other OSs in being able to identify appropriate settings and applications that are installed on a device is important. Secure systems mean users are comfortable sharing sensitive information. Choose the option that is used to verify an application is not a rogue application.

a. Digital Signature

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.What is most likely the reason for this issue?

a. System Restore is turned off

Working with devices on a regular basis are activities that administrators and other IT support personnel will engage in on a regular basis. Being familiar with various lingo and terms is an important part of the job. Which of the following tools provides File explorer and the Windows desktop?

a. The Windows Shell

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. Which step should be considered to resolve the issue?

a. Update network settings

Which steps should be taken to resolve limited or no network connectivity issues on a Windows computer(Select two)?

a. Verify the network cable between the computer and router is connected and not damaged. e. Verify that the SOHO router is powered on and the port LEDs indicate connectivity.

In a number of situations, manual edits to a system can be an important part of the resolution of issues. If successful, many of these manual edits can be automated and rolled out to an entire network. There can be a number of times where editing various keys and other settings can help to resolve application issues.

b. Registry Editor

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying. What is the first step you should take in resolving this issue?

b. Research the error message on the web

What Windows utility can be used to find out what processes are launched at startup?

b. System Configuration

A technician mistakenly uninstalled an application that is crucial for the productivity of the user.Which of the following utilities will allow the technician to correct this issue?

b. System Restore

There are any number of times in a system's functioning, that various issues can arise which will cause the device to be sluggish or non-responsive to user commands. Identify an application or other process which is causing this issue is important. Choose the following option allows you to review, real time, how the CPU, hard drive, network and memory are being used

b. Task Manager (wrong?) d. Resource Monitor

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error?

b. The malware removal process changed the file association for the .doc file type

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode but does not function when Windows is loaded normally. What is most likely to be the cause of this issue?

b. The operating system or driver is causing the issue.

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. Which of the following steps can the technician take to verify her suspicion?

b. Use the Services Console to stop and start the Spooler service

A technician is performing Windows preventative maintenance tasks on all computers in the organization. They want a way to create a custom console containing only the tools they regularly launch and then distribute this custom console to each computer. Which of the following Windows tools will allow the technician to configure a custom console?

b. mmc.exe

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which tool would be used to launch the Windows Memory Diagnostic tool?

mdsched.exe

Resolving issues is a common task for any administrator. Knowing where to look when starting the diagnosis process is an important skill. Tools that can help to identify applications that are not functioning properly or are not supposed to be running can help to shorten the resolution process.Choose the following option that provides access to logs about hardware or network failure.

c. Event Viewer

Getting comfortable with and being able to put together various sets of tools is an important element for any administrative personnel. The quicker that regularly used tools can be deployed to resolve issues is important. Which of the following allows you to build a console which contains tools that you might use often?

c. Microsoft Management Console (MMC)

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

c. Performance Monitor

A technician is troubleshooting a Windows computer experiencing slow startup. Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?

c. The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following options best describes the reason for this issue?

c. The user must open the command-line interface using Run as an administrator.

A Windows user is attempting to exit a frozen desktop application that is not responding to a mouse or keyboard input.Which step(s) can be taken to end the application process without exiting other open applications?

d. Open Task Manager and end the process associated with the application.

With any application, process, service or other component of your OS, the knowledge and ability to maintain and adjust how that tool performs is important. Knowing when to adjust background performance or other needs for the application can be an important part of making sure that the application is performing as efficiently as possible. Choose the following option(s) that allow you to adjust when services run in the background.

d. Service Console

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use?

d. Services Console

Getting comfortable with tools that can help to administer and maintain devices on a network is an important knowledge base for any administrator to have. Windows has a number of areas where tools are located to help with resolving issues on a system. Choose the following option allowing you to verify and replace Windows system files.

d. System File Checker

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility. Which of the following best explains the reason the user is receiving the error message?

d. The user must run the command using an elevated command prompt.

A user contacted you to report that an unwanted Windows application is launched each time her computer is booted. How can you permanently resolve this issue?

d. Uninstall the application.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?

d. Use the tasklist utility to locate the PID for the explorer.exe process