Test Review: Ch. 1

A problem is

A gap between an actual and a desired situation

Pop's Ice Cream Store sales were down 15 percent this summer. The owner, Pop, says that in his experience rainy summers mean lower ice cream sales. Jonathan, his assistant, notices the staff at Pop's appear uninterested and slow to serve customers. He would like to replace at least one of them with a younger college student for the rest of the summer. Jonathan is using a(n) ______ perspective.

Contingency

Jonathan decides that rather than hire an employee to replace someone who left, he will eliminate the position. Jonathan is

Dissolving the problem.

Simone wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This _____ can lead to unethical behavior.

Ill-Conceived Goal

In the Organizing Framework...

Inputs lead to precesses, which lead to outcomes.

People bring their abilities, goals, and experiences to each and every situation, which often changes the situation. Conversely, because situations have unique characteristics, such as opportunities and rewards, they change people. This dynamic reflects the interactional perspective, which explains that behavior is a function of

Interdependent person and situation factors

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing

Motivated Blindness

In the Integrative Framework, which of the following is an outcome?

Organizational Turnover

Which of the following is not one of the basic elements of selecting an effective solution?

Selecting an OB concept or topic to apply

"When you know yourself, you are comfortable with your strengths and not crippled by your shortcomings...." This is

Self-Awareness

_____ is knowing who you are and what you want.

Self-Awareness

Halim hires a new employee who best meets the characteristics he is looking for in the ideal employee. He is

Solving the problem

In an ethical dilemma,

There are two choices, neither of which resolves the situation in an ethically acceptable manner.

Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n)

Whistleblower

OB is important in all facets of school and work because

it helps us to understand and manage people

Research has shown that a person's behavior and performance are a function of_________

Interdependent person and situation factors.

In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations?

Make sure that your recommendations address the causes of the problem.

Which of the following is not one of the top four skills desired by employers?

Teamwork

Sharon quit her job because she felt that her department's reward system favored men. This would be diagnosed as a(n) _________ level problem.

Organizational

Why are ethics considered so important when studying organizational behavior?

You will be confronted with ethical challenges at all levels of organizations and throughout your career

Three months ago, XYZ Corporation changed the way the typing pool is organized from a self-managed team to a more traditional structure in which employees receive their assignments from a direct supervisor. Since then, three of the seven employees have left the organization. ______ is the OB perspective applied here.

Group

Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except Accounting. This presents a(n) _____ for Bettina.

Problem

Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting?

Motivated Blindness

Recently, the Acme Explosives Company was sold to a new owner, Roadrunner Inc. The operations of the two organizations are going to be merged, with several of the manufacturing locations possibly to be eliminated. ______ is the most likely OB perspective to apply.

Organizational

_____ is when we give a pass to unethical behavior if the outcome is good.

Overvaluing Outcomes