The Skilled Helper Quizzes

Which of the following helping situation calls for immediacy? (answer: d)

a. When a session is directionless and it seems that no progress is being made b. When cultural differences seem to get be getting in the way c. When trust seems to be an issue d. All of above

What are the three common pitfalls in the process of selecting strategies?

a. Wishful thinking, playing it safe, and avoiding the worst outcome

According to Egan, which of the following is true with regard to challenging clients?

a. challenge should be mixed with support.

The Skilled Helper approach to helping, as developed by Egan, is all about helping ____.

a. clients to manage their problems and to develop opportunities.

At the end of the day, resistance is commonly thought to be ____.

a. clients' attempts to avoid a topic, feeling, or concern

Helping is about ________.

a. constructive change that leads to results

The severity of clients' presenting issues can be simply understood as the combination of ____.

a. distress, frequency, and uncontrollability

According to Carl Rogers, empathic listening means ____.

a. entering the private perceptual world of the client and becoming thoroughly at home in it

Role models can be helpful for clients by ____.

a. envisioning the future through others

Clients' stories tend to be a collection of their ____. (answer: D)

a. experiences and behaviors b. thoughts c. emotions d. all of these

The basic formula Egan suggests beginners use to deliver empathic understanding is ____.

b. "You feel..."because..."

Which of the following is most accurate regarding the collaborative nature of the relationship between helper and client?

b. Both helper and client have work to do in the problem-management and opportunity-development stages and tasks, and both have responsibilities related to outcomes.

Which of the following is not a useful way for helpers to respond to clients?

b. By interpreting what the client has said to get at what he or she really means

In a crisis situation, which of the following is true?

b. First help the client manage the crisis

Sternberg identified four fallacies in thinking that otherwise smart people make. Which fallacy is consistent with the following statement, "I don't need to quit smoking; the statistics about smoking don't apply to me ? I exercise all the time."?

c. omnipotence fallacy

One way to help clients develop a range of strategies is to help them investigate resources in their lives by using ____.

d. framework

The counselor asks Jason, "Now that you've decided to finish college, how do you see the future?" What type of question is this?

d. open-ended question

A verbal and sometimes nonverbal tactic for helping clients talk more freely and concretely about any issue at any stage of the helping process are commonly referred to as ____.

d. prompt and probe

Helpers should choose goals that are ____.

d. realistic and challenging, in order to better create solutions that are reasonable and likely to promote change.

A client says to the therapist: "I have a difficult time getting along with people, due to my experiences at my high school, so I just don't know if right now is a good time to make new friends." The client is expressing ____.

d. reluctance to change based on lack of trust

Read the following: Arthur tells his counselor that last night, over dinner, his friend Peter told him that all of their mutual friends are fed up with Arthur's acerbic interpersonal style. They all feel that he is just nasty and disrespectful. Arthur tells his counselor that these friends are being ridiculous and, frankly, pretty stupid if they can't see that he just intends to be funny. He said that he told off his friend Peter by stating that he and all of their friends are idiots. As tactfully as possible, Arthur's counselor asks: "Don't you think that the opinion of all your friends might be something to take seriously?" This challenge is designed to help Arthur to understand his ____.

d. self-defeating expressions of feelings and emotions

In the implementation phase of the helping process, strategies for accomplishing goals need to be complemented by ____.

d. tactics and logistics

Coping can be an important goal. What are the three suggestions by Folkman and Moskowitz (2000) for dealing with chronic stress?

a. Positive reappraisal, problem-focused coping, and infusing ordinary events with positive meaning

What two basic issues cause most people to seek the helping process?

a. Problem situations and unused opportunities

Which of the following is the most important outcome of the helping process?

a. Problem-managing action

Which of the following is/are the primary goal(s) of helping? answer: D

a. To help clients become better at helping themselves in their everyday lives b. To help clients manage their problems in living more effectively and developing unused or underused resources and opportunities more fully c. To help clients develop an action-oriented prevention mentality in their lives d. All of these choices

According to Egan, which of the following is not a way to help clients set realistic goals for themselves?

a. Help clients by designing and shaping their goals.

Which of the following is true?

a. Helpers can learn something about themselves by being sensitive to the give-and-take within the helping sessions

Decision making is a common factor that is important in the therapy process. What are the four keys to decision making?

a. Information gathering, analysis, making a choice, and follow through

How might a helper most challenge a client to participate in the helping process?

a. Invite clients to own their problems and unused opportunities. b. Invite clients to state their problems as solvable.

In helping, the term blind spot refers to which of the following?

a. Aspects of ourselves that we fail to see or choose to ignore that keep us from identifying and managing problem situations or identifying and developing opportunities

How can helpers best avoid informational overload?

a. By identifying key messages and feelings

Because clients express feelings in a number of different ways, helpers can communicate an understanding of feelings in a variety of ways. Which of the following are ways suggested by Egan for helpers to communicate their understanding of the client's emotional state? (answer: D)

a. By using single words and/or different kinds of phrases b. By focusing on the emotions implied in the client's statements about behaviors c. By focusing on the emotions implied in the experiences the client is discussing d. All of these

Which of the following is one of the conditions for achieving success discussed by Tom Morris?

a. Determining what you want?that is, a goal or a set of goals "powerfully imagined" b. Focusing and concentrating during preparation and planning

When is a good time to summarize? (answer: D)

a. During a session that is going nowhere b. When the client needs a new perspective c. At the beginning of a new session d. All of these

Read the following and answer the question: Client: I am so depressed that I can't lose weight. I'll lose a few pounds but they never stay off. So here I go again on another diet that I am sure won't work. Helper: How might you help yourself this time? Client: I have no idea. I feel so alone in this. Helper: Have you ever thought of joining a group of people who are all struggling with this problem? In this interaction, the helper is helping the client to ____.

a. find useful social support

One of the key tasks in initial meetings with clients as they are telling their story is to ____.

a. help them clarify key issues within the story

Stage I, Task I-C is about ____.

a. helping clients to work on issues that will add value to their lives

When clients tell their stories, it is important for therapists to ____.

a. listen for what is missing from the story b. attend to their feelings

The art of providing the resources needed for the implementation of a plan in a timely manner is called ____.

a. logistics

According to Synder, hope is a process where ____.

a. people think about a goal, have a desire to move toward the goal, and come up with creative strategies for accomplishing the goal

In initial sessions with clients, it is important to ____.

a. provide empathy

Egan recommends that helper self-disclosure typically be used ____.

a. selectively, carefully, and flexibly

In negotiation, it is useful to ____.

a. separate people from the issue b. search for options based on mutual interest

When starting to explore the problem situation, it is MOST important to ____.

a. start where the client starts in telling the story

Which of the following is a criterion for shaping goals that you would want to guide you in working with clients? Goals should be ____. (answer: d)

a. stated as outcomes rather than activities b. set in a reasonable time frame c. congruent with the client's values d. all of the above

When inviting a client to self-challenge, it is useful to be ____.

a. tentative in the delivery

Outcome research indicates that within the helping relationship, ____.

a. the helping experience should be organized around the client's resources, perceptions, experiences, and ideas

Invitations to self-challenge will likely be more successful when ____.

a. the self-challenge is specific

Many clients procrastinate because ____.

a. they focus on the short-term pain of moving into action

Which of the following is the best description of design thinking?

a. thinking that highlights creativity in the search for solutions

Client: I have worked at the same job for ten years. I know I'll never be promoted, and even if I were, I am sure I wouldn't like any new job I might get. My work life and personal life are like two small boxes that I exist in and can never escape. I can't even imagine what life outside of these boxes would look like. Helper: Why not try? What do you think life outside those boxes might look like? In the vignette above, what is the helper trying to do in asking the client to imagine new alternatives to an unsatisfying life?

b. Help the client to imagine new possible selves

Which of the following is not a diversity and multicultural competency for a helper?

b. Making the best possible effort to help a client from another country to accept American values in order to assimilate

The tasks of Stage I of the Skilled Helper approach, as developed by Egan, all have to do with which of the following?

b. The client's present situation

According to research what is the second most important ingredient in successful therapies (after client factors)?

b. The quality of the relationship between the client and therapist

Which of the following is not cited in the text as a discrepancy that a helper might want to challenge?

b. What clients believe versus their intent

Which of the following is an example of an effective question?

b. What do you like about baseball?

Resistance is ____.

b. a common experience for many clients

After brainstorming strategies for accomplishing goals, the helping process should include choosing a strategy that ____.

b. best fits the client's situation, resources, personality, and preferences

In helping people think about a better future, you may use a technique called ________, in which you instruct clients to come up with as many ideas as possible without criticism and use one idea to stimulate others, and to encourage clients to let themselves go and develop some "wild" possibilities.

b. brainstorming

Read the following and answer the question. HELPER: You just don't seem as if you want to change your actions at home, that is, the actions you say are getting in the way with your ability to cooperate with your family. I don't know why this is the case, but you can't really move forward from here unless you change your actions. The helper is ____.

b. demonstrating an unhelpful response to the client's resistance

____ is a helper's commitment to work at understanding each client from his or her point of view together with the feelings surrounding this point of view and efforts to communicate this point of view when it is helpful.

b. empathy

Clients are more likely to engage in action when the incentives and the rewards ____.

b. for engaging in the program outweigh the incentives and the rewards for not doing so

If a client thinks that a problem is critical, even though by objective standards ,the problem does not seem to be that bad, then ____.

b. for him or her, it is critical

A primary goal of challenging is to ____.

b. help clients to participate as fully as possible in the helping process

clients use smoke screens to ____.

b. hide from the helper the ways in which they fail to face up to life

Stage III primarily is about ____.

b. implementation

After clients develop strategies to accomplish their goals, they ____.

b. may need assistance finding best-fit strategies to meet their goals

The main objective of helping, according to Egan, is to ____.

b. provide a problem-management approach to life's problems

Nonverbal behaviors generally ____.

b. provide a window into the honest, true feelings of a person

According to Egan, values within the helping situation refer to which of the following?

c. A set of practical criteria for making decisions that drive behavior

Which of the following is not a guideline for using probes?

c. Challenge clients into expressing uncomfortable emotion, feelings, and moods

According to Egan, how would you know whether your services are working for your clients?

c. Check on progress with the client throughout the helping process

Which of the following are inhibitors to creative problem solving?

c. Deeply ingrained self-defeating habits and dependence on authority

Which of the following is not a way to help clients with their commitment to goals?

c. Help clients identify specific disadvantages or drawbacks

What does Ickes mean by "empathic accuracy"?

c. The ability to accurately infer the specific content of another person's thought and feelings

According to Egan, culture can be understood as which of the following?

c. The shared beliefs and assumptions that interact with shared values and produce shared norms that drive shared patterns of behavior

Which of the following is not a benefit of goal setting?

c. To help clients trust their gut reactions to immediate problems

Robert, a high school senior, tells his helper that he wants to get into Princeton University but he knows that his grades and SAT scores are not good enough to be accepted. He says, "I think I will apply anyway. What have I got to lose?" He goes on to say that he is only going to apply to Ivy League schools because his life won¡¯t be worth living if he doesn't attend one of these prestigious schools. According to Task B of Stage II of the helping framework, Robert's helper should help Robert to ___.

c. choose realistic and challenging goals that are real solutions to key issues

As presented by Egan, the four requirements for true dialogue in the helping process are turn taking; connecting; mutual influencing; and ____.

c. cocreating outcomes

Probes are typically not useful ____.

c. in assisting clients avoid certain parts of their story

goals that are strategies for achieving higher-order goals are called ____ goals.

c. instrumental

Effective helpers learn to focus on clients' stories and are most able to highlight ____.

c. unused resources

Read the following, noting that Counselor A responds one way to the client and Counselor B responds in another: 12-YEAR-OLD CLIENT: My teacher started picking on me from the first day of class. I don't fool around more than anyone else in class, but she gets me anytime I do. I think she's picking on me because she doesn't like me. She doesn't yell at Bill Smith, and he acts funnier than I do. COUNSELOR A: This is a bit perplexing. You wonder why she singles you out for so much discipline. COUNSELOR B: You're mad because the way she picks on you seems unfair. Why is Counselor B's response more effective than A's?

d. B gears the response in a way that a 12-year old is likely to appreciate.

Which of the following, as noted in the chapter, is important to understand with regard to using helping models?

d. Helpers need to share the helping process in order to help clients be in the driver's seat for making decisions.

Read the following: CLIENT: I don't even know where to start. (He slumps in his chair and falls silent). HELPER: It's pretty clear that you're feeling miserable. Maybe we can talk about why. CLIENT: (after a pause) Well, let me tell you what happened.... Which of the following best describes what the helper has successfully done to help the client to continue talking?

d. The helper has read and responded to feelings and emotions embedded in client's nonverbal behavior.