THINKING SKILLS FOR TROUBLESHOOTING

To break the habit of a negative self-talk cycle

Tell yourself "not now" and move onto a positive thought whenever negative thoughts occur.

What kind of reasoning is described as applying a general statement that you know to be true to a new situation?

Deductive

What might a poor attitude, a poor self-image, or physical and mental exhaustion indicate?

A poor attitude, poor self-image, or physical and mental exhaustion can indicate stress.

It is essential to pay attention to warning signs of stress overload. Poor attitude is one of the behaviors that may indicate that you are overstressed. What are the symptoms of poor attitude behavior?

A significant change in attitude with a noticeable movement toward negative, hostile, cynical, or paranoid thoughts.

What does brainstorming for creative thinking entail?

Brainstorming is the act of focusing on a problem, coming up with as many solutions as possible, and then pushing the ideas as far as possible. It is best conducted in a small group with written records of all ideas put forth.

What kind of reasoning is described as moving from a general statement that you know to be true and applying it to a new situation?

Deductive reasoning, also known as top-down logic, can be described as applying an accepted statement (premise) to a new situation.

Which of the following is a method for controlling expectations?

Identify the source of emotional overload.

You are at a customer's home and you are asking the customer whether the problem is intermittent or constant. Which step are you using from the six-step troubleshooting process?

Identifying the problem.

By taking control of the expectations you have, you are

More likely to improve your motivation and be a better problem solver.

Why should you take the time to take notes and accurately record data at each job location?

Notes and recorded data are tools that can help you accurately remember events at a site that can help you determine a plan of action or evaluate the decisions you made.

Which of the following best describes stereotyped thinking?

Presuming that all members of a group have certain characteristics.

What kind of obstacle to clear thinking is characterized by thinking about an entire group of people based on personal beliefs about or interactions with one person?

Stereotypical thinking presumes that all members of a group have certain characteristics based on interactions with one member of that group.

What are some techniques for managing stress?

Tactics for avoiding and coping with stress overload include: focusing on restoring a positive sense of self; letting go of those things that make you feel bad or overwhelmed by writing them down; dividing tasks into small, bite-size pieces; mentally celebrating each task completion; practicing positive self-talk; noticing negative thoughts; and teaching others how to treat you. Progressive relaxation, using deep breathing and a positive attitude, are also helpful in managing stress. Visualization, meditation, taking a break, and exercising help to de-stress the mind and body and to restore emotional balance.

What are the six steps in the troubleshooting process?

The six steps in the troubleshooting process are: 1. Identify the problem 2. Analyze the situation 3. Isolate the elements 4. Diagnose the symptoms 5. Resolve the problem 6. Verify the solution

What would be a positive trait associated with being a good troubleshooter?

There are several positive traits associated with being a good troubleshooter; among them are being helpful, loyal, analytical, persistent, and confident.

What are three long-term practices that can help relieve stress?

To alleviate stress, you can exercise daily, limit your caffeine intake, or develop a support system of friends and relatives.

Describe the types of questions used in the five Ws method for note taking.

Using the five Ws method of note taking, you might ask questions such as: Who reported the problem? What problem is being reported? When did the problem first occur? Where does the problem occur in the home? Why is the problem occurring?

You are at a customer's home and you believe you have solved the problem. When you check to be sure the resolution did not introduce any new problems, which step are you using from the six-step troubleshooting process?

Verifying the solution

The attribute of being "active" as a critical thinker means

ou observe and take notes relevant to the issue.