Training and Development Exam 2

It is important to conduct a return on investment (ROI) analysis for nearly all training programs.

False

Outcome measures are often perfectly related to each other.

False

Tacit knowledge developed through experience and shared through interactions between employees is easy to imitate.

False

Teleconferencing refers to asynchronous exchange of audio and video between two or more individuals.

False

The smaller the room, the more a trainer's gestures and movements must be exaggerated to get the audience's attention.

False

Virtual worlds are ineffective for teaching interpersonal skills such as time management and leadership.

False

Lesson plans are typically more detailed than design documents.

True

Millennials like to learn by working alone and helping others to learn.

True

On-the-job training is considered informal because it does not occur as part of a formal classroom program.

True

Pilot testing refers to the process of previewing the training program with potential trainees and managers.

True

When using an outside vendor to provide training services, it is important to consider the extent to which the training program will be customized based on a company's needs.

True

n general, repurposing is not considered an advisable strategy for developing online learning.

True

Effective knowledge sharing is most likely when employees _____.

have easy access to information within the context of their jobs

In a virtual lab type of simulation, trainees _____.

interact with a computer representation of the job for which they are being trained

Typically, _____ are used to assess cognitive outcomes.

pencil-and-paper tests

The pre-training phase primarily involves _____.

preparing, motivating, and energizing trainees to attend the learning event

Formative evaluation involves collecting data about a training program from trainees mainly through _____.

their opinions and feelings about the program

The first and the most important step in choosing a training method is to identify the _____.

type of learning outcome

In the context of big data, _____ refers to the large number of sources and types of data.

variety

Social contextual learning consists of formal training activities designed and developed by a company.

False

Traditionalists prefer active learning environments and innovative training techniques.

False

Which of the following statements is true of technology's influence on training and learning?

New technologies give employees access to and control of their own learning through relationships and collaborations with others.

____ refers to the process of moving jobs from the U.S. to other locations in the world.

Offshoring

_____ refers to directly translating an instructor-led, face-to-face training program to an online format.

Repurposing

_____ is a learning process that involves identifying learned material in long-term memory and using it to influence performance.

Retrieval

In comparison to classroom delivery, blended learning has increased _____.

Self-directedness among employees

_____ refers to the learner's involvement with the training material and assessing their progress toward learning.

Self-regulation

Which of the following statements is most true of on-the-job training (OJT)?

Skills learned through OTJ are easily transferred to the job

Which term refers to a group of two or more trainees who agree to meet and discuss their progress using learned capabilities on the job?

Support network

According to the 70-20-10 model, approximately 20 percent of learning occurs through formal classroom experiences.

False

Behavior modeling is more appropriate for teaching factual information than interpersonal skills.

False

Once the costs and benefits of the training program are determined, ROI is calculated by dividing costs by benefits.

False

_____ refers to practicing a task continuously without breaks.

Massed practice

Internal analysis involves identifying opportunities and threats.

False

____ is an example of a context-based learning method that is guided by companies.

A simulation

A metaphor is a device such as a pattern of letters, ideas, or associations that assists in remembering something.

False

Which of the following creates a learning orientation in trainees?

Allowing trainees to experiment with new knowledge and skills

Which of the following statements is true of learning management systems (LMS)?

An LMS helps companies understand the strengths and weaknesses of their employees, including where talent gaps exist.

In a(n) _____ type of simulation, trainees are presented with a situation and asked to make a decision that enables them to progress through the simulation.

Branching story

Which of the following instances call for training with an emphasis on far transfer?

Creating a new product

____ refers to asking a large group of employees to help provide information for needs assessment.

Crowdsourcing

A case study is inappropriate for developing higher-order intellectual skills such as analysis, synthesis, and evaluation.

False

Which of the following is true of task analysis?

It involves determining KSAOs needed to perform specific tasks.

Which of the following is a presentation method of training?

Lecture

_____ refers to the process of collecting the outcomes needed to determine whether training is effective.

Training evaluation

A comparison group refers to a group of employees who participate in the evaluation study but do not attend the training program.

True

____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

Virtual Teams

Employees' readiness for training includes identifying whether _____.

an organization's work environment will facilitate learning and not interfere with performance

Lecture as a presentation method _____.

can be easily employed wit large groups of trainees

The evaluation process ideally begins with _____.

conducting a needs analysis