Troubleshooting Common Computer Problems

The computer is frozen. A program is not responding.

*Push the Ctrl, Alt, and Delete keys at the same time. Then start the Task Manager, highlight the program's name, and hit the End Task button. *Perform a hard reboot by simply pressing the on/off button to turn off the computer manually. This action should only be done a a last resort if you have an unresponsive program or critical error. This process could cause a data loss or corruption. *Once computer is responding again, run a virus check.

The computer is slow.

*Remove the shortcuts and turn off the unused program services.

New hardware or software is working incorrectly.

*Verify your computer meets the requirements of the program or utility. *Uninstall and install the program. *There could be a conflict with another installed program and you should contact your system administrator.

The mouse is not working.

*Check if the mouse is securely plugged into the computer. If not, plug it in completely. *Check to see if the cord has been damage. If so, the mouse may need replacing.

The printer is not working

*Check if the printer is turned on. If not, turn it on and try again. *Check if he the printer has a paper jam. If so, remove the paper, close the printer, and try printing again. *Turn off the printer and turn on again. *Check to see if a new printer driver is needed. Do this by going to manufacturer's web site to search for your printer model and checking for any update driver.

The keyboard is not working.

*Make sure the keyboard is connected to the computer. If not, connect it to the computer. *If you are using a wireless keyboard, try changing the batteries. *If one of the keys on your keyboard get stuck, turn the computer off and clean with a damp cloth. *Use the mouse to restart the computer