Understanding Business Chapter 11 1003

Which of the following types of information can legally be obtained from a job application form?

Work experience. Educational qualifications

training and development

all attempts to improve productivity by increasing an employee's ability to perform. training focuses on short-term skills, development on long-term abilities

job sharing

an arrangement whereby two part-time employees share one full-time job

A job sharing

arrangement two part time employees fill one full time job

A fringe benefit plan where employees choose the package of benefits they want up to a certain dollar amount is called a

cafeteria style

cafeteria-style fringe benefits

fringe benefits plan that allows employees to choose the benefits they want up to a certain dollar amount

Which of the following statements best describes the current view of the role of human resource management within a firm?

human resource management functions have become so important that in many firms all managers now perform them

A job simulation

is a type of training that duplicates the exact combination of conditions that occur on the job

The performance appraisal

is an evaluation of the performance level of employees against established standards to make decisions about promotions, compensation, additional training, or firing.

360-degree review

management gathers opinions from all around the employee, including those under, above, and on the same level, to get an accurate, comprehensive idea of the worker's abilities

Which is the easiest kind of training to implement when the job is relatively simple or repetitive?

on the job training

golden handshakes

one-time cash payments for retirement

According to information in chapter 11 which of the following is not one of the three steps HR managers use as part of training and development?

Predicting the success of each new employee/ trainee prior to training.

Place the three steps of training and development in order from first to last.

-Assess organization needs and employee skills for training gaps. -Design training activities to meet identified needs. -Evaluate the training's effectiveness.

performance appraisal

an evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training, or termination

mentor

an experienced employee who supervises, coaches, and guides lower-level employees by introducing them to the right people and generally being their organizational sponsor

vestibule training

training done in schools where employees are taught on equipment similar to that used on the job (i.e. robotics training)

Which decisions are affected by performance appraisals

Compensation Promotion training

affirmative action

Employment activities designed to "right past wrongs" by increasing opportunities for minorities and women

Reluctance to hire people in uncertain economic time is partially because there are high costs to terminating employees caused by:

The loss of investment in training an employee. Risk of lawsuits for wrongful termination.

Human Resource Management

The process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling employees to achieve organizational goals

gain-sharing system

base bonuses on improvements over previous performance

the most sharing systems

base bonuses on improvements over previous performance

Salespeople often are paid a commission

based on a percentage of their sales

fringe benefits

benefits such as sick-leave pay, vacation pay, pension plans, and health plans that represent additional compensation beyond base wages

journeyman

classification of workers who successfully complete an apprenticeship

core time

in a flextime plan, the period when all employees are expected to be at their job stations

A wage based on the number of items produced is a

piecework system

The first step in the human resources planning process is to

prepare a human resource inventory

Workers who are paid a salary

receive a fixed compensation weekly, beweekly or monthly

skill-based pay

rewards the growth of both the individual and the team, base pay is raised when team members learn and apply new skills

The two most common compensation methods for teams are

skill based pay ad gain sharing

orientation

the activity that introduces new employees to the organization; to fellow employees; to their immediate supervisors; and to the policies, practices, and objectives of the firm

labor-intensive

the primary cost of operations is the cost of labor

exit interview

way to learn the reasons why someone leaves a company

compressed workweek

work schedule that allows an employee to work a full number of hours per week but in fewer days

flextime plan

work schedule that gives employees some freedom to choose when to work, as long as they work the required number of hours

When previous performance is exceeded, a gain-sharing system provides:

A bonus

EEOC

Equal Employment Opportunity Commission, issues guidelines for acceptable employer conduct in administering equal employment opportunity. Enforced affirmative action.

Rank the six steps of the typical selection process starting with the first step and listing them in order to the last step.

Establish probationary periods Obtain results from physical exams Conduct background investigations give employment tests Conduct initial and follow up interviews Obtain complete application forms.

The purpose of a probationary period is to:

Reduce the probability of legal action by the employee. Let the new employee prove their value to the organization. Make it easier to terminate the employee who is not performing well.

reverse discrimination

discrimination against whites or males in hiring or promoting

The employment at will

doctrine states that employers have as much right to fire workers as the workers have to leave the company

contingent workers

employees that include part-time workers, temporary workers, seasonal workers, independent contractors, interns, and co-op students

Sick leave pay vacation, pay pension plans and health plans that provide additional compensation to employees are called

fringe benefits

soft-benefits

help workers maintain the balance between work and family life that is often as important to hardworking employees as the nature of the job itself, perks include onsite haircuts and shoe repair, free breakfasts, etc

Steve is gathering information about the names, ages, education, specialized skills, and capabilities of all of his firm's employees. The information Steve is acquiring suggests he is working on a:

human resource inventory

off-the-job training

internal or external training programs away from the workplace that develop any of a variety of skills or foster personal development

A job analysis

is a two part process. ONe part explains what an employee would actually do al various jobs.

networking

the process of establishing and maintaining contacts with key managers in and outside the organization and using those contacts to weave strong relationships that serve as informal development systems

selection

the process of gathering information and deciding who should be hired, under legal guidelines, to serve the best interests of the individual and the organization

management development

the process of training and educating employees to become good managers and then monitoring the progress of their managerial skills over time

recruitment

the set of activities used to obtain a sufficient number of the right employees at the right time. The process for obtaining qualified people is.

When creating a job description, the HR manager may include

the specific responsibilities of the job.

job simulation

the use of equipment that duplicates job conditions and tasks so trainees can learn skills before attempting them on the job

Underemployed workers

those who have more skills or knowledge than their current jobs require

on-the-job training

training at the workplace that lets the employee learn by doing or by watching others for a while and then imitating them

apprentice programs

training programs during which a learner works alongside an experienced employee to master the skills and procedures of a craft

online training

training programs in which employees complete classes via the internet

To identify the candidate most likely to succeed, many organization now investigate:

Work record, school record, credit history

job analysis

a study of what employees do who hold various job titles. Observing current employees doing a job, discussing the job with managers, and keeping activity diaries are all part of the process of.

job description

a summary of the objectives of a job, the type of work to be done, the responsibilities and duties, the working conditions, and the relationship of the job to other functions, mostly about the job itself

job specifications

a written summary of the minimum qualifications required of workers to do a particular job, mostly about the worker

Title VII of the Civil Rights Act of 1964

act that prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions, or privileges of employment based on race, religion, creed, sex, or national origin

A human resource inventory should include which which of the following types of information about employees

-specialized skills- -Demographics such as age and education level -languages spoken.

While talking with a group of family and friends, jeanne mentions that she was offered an impressive golden handshake by her employer. Which of the following statements is she most likely to make nest?

I've already looked into using some of the money to go on a trip to Europe when I retire.

One of the reasons many firms have chosen to use temporary employees rather than rehire full time employees is that

It enables them to avoid the prohibitively high costs associated with terminating employees.

Understudy positions

Job title such as undersecretary and assistant are part of a relatively successful way of developing managers. Selected employees work as assistants to higher-level managers and participate in planning and other managerial functions until they are ready to assume such positions themselves.

Costs associated with terminal employees include:

Legal fees for wrongful discharge. Lost investment in training and pay.

It is important to plan and prepare all interviewers for the interviewers because

Missteps and illegal questions can lead to lawsuits based on anti-discrimination laws.