Uniqlo AA Test

XS

002

S

003

M

004

L

005

XL

006

Corporate Social Responsibility

1. For Refugees and Others in Need 2. For Victims of Disasters 3. For Business Partners and Employees 4. For Those with Special Needs 5. For Youth 6. For Social Business 7. For the Environment

Our Three Promises

1. Keep the sales floor clean 2. Prevent stock shortages of advertised items 3. Accept product returns and exchanges within 60 days of purchase

Basic Policy

1. Serve customer kindly with a smile (Friendly Service) 2. Be courteous and make sure to greet every customer (Courtesy) 3. Keep everything clean (Cleanliness) 4. Be quick and energetic (Fast & Lively) 5. Nothing out of stock and no slow-moving items (0-Zero) 6. Customers are always the top priority (CUSTOMERS ALWAYS COME FIRST)

Cutting

1. Unfold the hem and align the edges of the pants. 2. Measure the seam allowance and mark the cut line. 3. Cut along the line. 4. Check the alteration finish.

Men's wool pants (with blindstitch hems)

10 cm

Boys

11

Girls

12

Baby

18

Women

20

Women's Outer

21

Women's Bottoms

22

Women's Shirt

23

Women's Cut & Sewn

24

Women's Knit

25

Women's Accessories

26

Women's Inner

27

Women's Loungewear

28

Women's Dress

29

Blindstitch hems

3 cm

Corduroy jeans

3 cm

Jeans

3 cm

Men

30

Men's Outer

31

Men's Bottoms

32

Men's Shirt

33

Men's Cut & Sewn

34

Men's Knit

35

Men's Accessories

36

Men's Inner

37

Men's Loungewear

38

Chino/stretch

4 cm

Corduroy pants

4 cm

Principle for Handling Complaints 8

Accept returns and exchanges with a smile so customers do not feel uncomfortable.

Principle for Handling Complaints 1

Actively encourage complaints.

Principle for Handling Complaints 6

Always let the customer completely speak his/her mind. Never argue.

Principle for Handling Complaints 5

Always report complaints.

Management Principles 17

Always think positive, invest in the next step, have high hopes for the future, and make

Principle for Handling Complaints 7

Appreciate the customer's concern.

Our Values

Approaching issues from the customers perspective Embracing innovation and challenge Respecting and supporting individuals to foster both corporate and personal growth Committing to ethical standards and correctness

Management Principles 14

Be absolutely professional: stake everything on results, and win.

Management Principles 10

Be fair and impartial; give praise where is due, and censor those who deserve to be censored; reward employees only on the basis of their merits.

Principle for Handling Complaints 2

Be grateful for customer input.

Management Principles 16

Be super alert, and remain focused on substance, not surface.

Management Principle 20

Be your own harshest critic; strive to improve and renew yourself.

09

Black

60-69

Blue

30-39

Brown

Corporate Statement

Changing clothes. Changing conventional wisdom. Change the world.

Alterations Flow 3: Cutting

Check the alterations request form, Measuring, Seam ripping, Cutting

Alterations Flow 8: Handing items to customers

Check the finish with the customer, Hand items back to the customer

Alterations Flow 2: Checkout tasks

Checkout (alterations processing), Fill in the alterations slip

Management Principles 2

Contribute to society, make it better, set it in motion by acting on good ideas.

Help-yourself method

Convenience Easy comprehension - Layouts Easy comprehension -Promotional materials Easy selection (color, size) - Presentation Easy to find - Displays

Management Principle 22

Develop new projects that work in synergy with each other, and become the leader in the field.

Management Principle 21

Discriminate against no one for reasons of race, nationality, age, gender, or sexual orientation.

Our Principles (Inspired by The FAST RETAILING Group Mission and Our Values, we will:

Do everything possible for our customers Pursue excellence and aim for the highest possible level of achievement Achieve strong results though the promotion of diversity and teamwork Move speedily and decisively in everything we do Conduct business in a very real way based on the current marketplace, products and facts Act as global citizens with ethics and integrity

Principle for Handling Complaints 10

Do not make careless errors.

Principle for Handling Complaints 9

Do not make up excuses or try to hide mistakes.

Management Principles 8

Do what is best for the company as a whole; make sure all employees work as a group, and all the divisions function as one.

Management Principles 6

Engage the best talent around the world, establish a unique corporate identity, develop products and business style that will stand as #1 in the eyes of young consumers, and become global in the truest sense of the word.

Example of D-Rank

Fallen trash, Products on the floor, Empty hangers, Fixtures out of place, Products that have come out of packaging, Missing/messy D/Ps and POP signs

Management Principles 9

Focus on speed, eagerness to succeed, dramatic improvement, and getting things done.

Management Principle 23

Focus on the cross-sectional projects, and remember that the company exists to get work done, and its employees that the company exists to get work done, and its employees and business partners are all there to give customers what they want.

01-08

Gray

50-59

Green

Management Principle 19

Hold employees and the business itself to the highest moral standards.

Management Principles 11

Improve management capabilities, eliminate all waste, and aim for high efficiency and productivity-all the while remaining conscious of the bottom line.

Management Principles 5

Let employees act on their own initiative and realize their own mistakes; create a flexible organization that puts a priority on teamwork and respect for each individual.

Alterations Flow 4: Preparing the sewing machine

Lock/Blindstitch finish, Insert the needle, Thread the needle, Insert the bobbin, Adjust the settings

Management Principles 4

Look reality straight in the eye, adapt to the times, and actively evolve.

Management Principles 3

Maintain your autonomy, and never let any other company take control.

Management Principles 15

Make sure all employees share a consistent long-term vision; that they always do what's right, being attentive to the little things, the basics; that they continue moving tirelessly in the right direction, until they have achieved their final goal.

Management Principle 18

Make sure each individual employee, each team, and the company as a whole all have clear goals, targets, and a sense of purpose.

Alterations Flow 1: Fitting room tasks

Measuring/pinning, Information of fees and alteration counter

20-29

Orange

Principle for Handling Complaints 4

Pay attention to your initial response, as it is a critical factor in handling customer complaints.

70-79

Purple

10-19

Red

Management Principles 7

Remember that the products and stores are the essence of your business; never forget that these are the only two points where the company comes into direct contact with its customers.

Principle for Handling Complaints 3

Respond promptly with sincerity.

Management Principles 1

Respond to customer needs, and create new customers.

Alterations Flow 7: Self-check of the alteration

Self-check of the alteration, Second check by manager, Hold for customers

Alterations Flow 6: Ironing

Set up iron, Iron the garment, Check finish

Alterations Flow 5: Sew garment

Sew garment, Check finish

Management Principles 12

Thoroughly analyze specific information and other information relating to successes and failures. Remember what you learn, and put it into practice the next time around.

Price POP

To communicate the names and prices of products to customers Installed on the center of the fixtures

The FAST RETAILING Group Mission

To create truly great clothing with new and unique value, and to enable people all over the world to experience the joy, happiness, and satisfaction of wearing such great clothes. To enrich people's lives through our unique corporate activities, and to seek to grow and develop our company in unity with society.

UNIQLO Brand Message

UNIQLO is a new Japanese company with a mission to enable people all over the world to experience the joy, happiness, and satisfaction of wearing truly great casual clothing.

MADE FOR ALL

UNIQLO is the elements of style. UNIQLO is a toolbox for living. UNIQLO is clothes that suit your values. UNIQLO how the future dresses. UNIQLO beauty in hyperpracticality. UNIQLO is clothing in the absolute.

Creating favorable impressions

Visuals Season appropriate and styling - Displays Color and volume - Presentation Clean - Cleanliness Orderly - Tidy

FR Mission and Vision

We will provide quality, basic casual clothes at the lowest prices on the market. Our clothing will be fashionable and suitable for anyone, anywhere and anytime. To achieve this goal, we will commit ourselves to a management model that controls costs while streamlining production schedules and minimizing retail prices. We will provide customers with the highest quality service by meeting their demands and offering service by meeting their demands and offering service that exceeds their expectations. We will provide a pleasant working environment in which our world-class employees can produce innovative results as a team, instead of running a bureaucratic organization. We will become the world's number one casual clothing company by targeting 30% annual growth in sales and profit.

Management Principles 13

Welcome challenges. Don't try to avoid difficulties or competition.

00

White

40-49

Yellow

Zoning Logic

Zoning -Gender and age -Item Product layout -Season -Material -Design -Pattern -Price