Uniqlo AA Test
XS
002
S
003
M
004
L
005
XL
006
Corporate Social Responsibility
1. For Refugees and Others in Need 2. For Victims of Disasters 3. For Business Partners and Employees 4. For Those with Special Needs 5. For Youth 6. For Social Business 7. For the Environment
Our Three Promises
1. Keep the sales floor clean 2. Prevent stock shortages of advertised items 3. Accept product returns and exchanges within 60 days of purchase
Basic Policy
1. Serve customer kindly with a smile (Friendly Service) 2. Be courteous and make sure to greet every customer (Courtesy) 3. Keep everything clean (Cleanliness) 4. Be quick and energetic (Fast & Lively) 5. Nothing out of stock and no slow-moving items (0-Zero) 6. Customers are always the top priority (CUSTOMERS ALWAYS COME FIRST)
Cutting
1. Unfold the hem and align the edges of the pants. 2. Measure the seam allowance and mark the cut line. 3. Cut along the line. 4. Check the alteration finish.
Men's wool pants (with blindstitch hems)
10 cm
Boys
11
Girls
12
Baby
18
Women
20
Women's Outer
21
Women's Bottoms
22
Women's Shirt
23
Women's Cut & Sewn
24
Women's Knit
25
Women's Accessories
26
Women's Inner
27
Women's Loungewear
28
Women's Dress
29
Blindstitch hems
3 cm
Corduroy jeans
3 cm
Jeans
3 cm
Men
30
Men's Outer
31
Men's Bottoms
32
Men's Shirt
33
Men's Cut & Sewn
34
Men's Knit
35
Men's Accessories
36
Men's Inner
37
Men's Loungewear
38
Chino/stretch
4 cm
Corduroy pants
4 cm
Principle for Handling Complaints 8
Accept returns and exchanges with a smile so customers do not feel uncomfortable.
Principle for Handling Complaints 1
Actively encourage complaints.
Principle for Handling Complaints 6
Always let the customer completely speak his/her mind. Never argue.
Principle for Handling Complaints 5
Always report complaints.
Management Principles 17
Always think positive, invest in the next step, have high hopes for the future, and make
Principle for Handling Complaints 7
Appreciate the customer's concern.
Our Values
Approaching issues from the customers perspective Embracing innovation and challenge Respecting and supporting individuals to foster both corporate and personal growth Committing to ethical standards and correctness
Management Principles 14
Be absolutely professional: stake everything on results, and win.
Management Principles 10
Be fair and impartial; give praise where is due, and censor those who deserve to be censored; reward employees only on the basis of their merits.
Principle for Handling Complaints 2
Be grateful for customer input.
Management Principles 16
Be super alert, and remain focused on substance, not surface.
Management Principle 20
Be your own harshest critic; strive to improve and renew yourself.
09
Black
60-69
Blue
30-39
Brown
Corporate Statement
Changing clothes. Changing conventional wisdom. Change the world.
Alterations Flow 3: Cutting
Check the alterations request form, Measuring, Seam ripping, Cutting
Alterations Flow 8: Handing items to customers
Check the finish with the customer, Hand items back to the customer
Alterations Flow 2: Checkout tasks
Checkout (alterations processing), Fill in the alterations slip
Management Principles 2
Contribute to society, make it better, set it in motion by acting on good ideas.
Help-yourself method
Convenience Easy comprehension - Layouts Easy comprehension -Promotional materials Easy selection (color, size) - Presentation Easy to find - Displays
Management Principle 22
Develop new projects that work in synergy with each other, and become the leader in the field.
Management Principle 21
Discriminate against no one for reasons of race, nationality, age, gender, or sexual orientation.
Our Principles (Inspired by The FAST RETAILING Group Mission and Our Values, we will:
Do everything possible for our customers Pursue excellence and aim for the highest possible level of achievement Achieve strong results though the promotion of diversity and teamwork Move speedily and decisively in everything we do Conduct business in a very real way based on the current marketplace, products and facts Act as global citizens with ethics and integrity
Principle for Handling Complaints 10
Do not make careless errors.
Principle for Handling Complaints 9
Do not make up excuses or try to hide mistakes.
Management Principles 8
Do what is best for the company as a whole; make sure all employees work as a group, and all the divisions function as one.
Management Principles 6
Engage the best talent around the world, establish a unique corporate identity, develop products and business style that will stand as #1 in the eyes of young consumers, and become global in the truest sense of the word.
Example of D-Rank
Fallen trash, Products on the floor, Empty hangers, Fixtures out of place, Products that have come out of packaging, Missing/messy D/Ps and POP signs
Management Principles 9
Focus on speed, eagerness to succeed, dramatic improvement, and getting things done.
Management Principle 23
Focus on the cross-sectional projects, and remember that the company exists to get work done, and its employees that the company exists to get work done, and its employees and business partners are all there to give customers what they want.
01-08
Gray
50-59
Green
Management Principle 19
Hold employees and the business itself to the highest moral standards.
Management Principles 11
Improve management capabilities, eliminate all waste, and aim for high efficiency and productivity-all the while remaining conscious of the bottom line.
Management Principles 5
Let employees act on their own initiative and realize their own mistakes; create a flexible organization that puts a priority on teamwork and respect for each individual.
Alterations Flow 4: Preparing the sewing machine
Lock/Blindstitch finish, Insert the needle, Thread the needle, Insert the bobbin, Adjust the settings
Management Principles 4
Look reality straight in the eye, adapt to the times, and actively evolve.
Management Principles 3
Maintain your autonomy, and never let any other company take control.
Management Principles 15
Make sure all employees share a consistent long-term vision; that they always do what's right, being attentive to the little things, the basics; that they continue moving tirelessly in the right direction, until they have achieved their final goal.
Management Principle 18
Make sure each individual employee, each team, and the company as a whole all have clear goals, targets, and a sense of purpose.
Alterations Flow 1: Fitting room tasks
Measuring/pinning, Information of fees and alteration counter
20-29
Orange
Principle for Handling Complaints 4
Pay attention to your initial response, as it is a critical factor in handling customer complaints.
70-79
Purple
10-19
Red
Management Principles 7
Remember that the products and stores are the essence of your business; never forget that these are the only two points where the company comes into direct contact with its customers.
Principle for Handling Complaints 3
Respond promptly with sincerity.
Management Principles 1
Respond to customer needs, and create new customers.
Alterations Flow 7: Self-check of the alteration
Self-check of the alteration, Second check by manager, Hold for customers
Alterations Flow 6: Ironing
Set up iron, Iron the garment, Check finish
Alterations Flow 5: Sew garment
Sew garment, Check finish
Management Principles 12
Thoroughly analyze specific information and other information relating to successes and failures. Remember what you learn, and put it into practice the next time around.
Price POP
To communicate the names and prices of products to customers Installed on the center of the fixtures
The FAST RETAILING Group Mission
To create truly great clothing with new and unique value, and to enable people all over the world to experience the joy, happiness, and satisfaction of wearing such great clothes. To enrich people's lives through our unique corporate activities, and to seek to grow and develop our company in unity with society.
UNIQLO Brand Message
UNIQLO is a new Japanese company with a mission to enable people all over the world to experience the joy, happiness, and satisfaction of wearing truly great casual clothing.
MADE FOR ALL
UNIQLO is the elements of style. UNIQLO is a toolbox for living. UNIQLO is clothes that suit your values. UNIQLO how the future dresses. UNIQLO beauty in hyperpracticality. UNIQLO is clothing in the absolute.
Creating favorable impressions
Visuals Season appropriate and styling - Displays Color and volume - Presentation Clean - Cleanliness Orderly - Tidy
FR Mission and Vision
We will provide quality, basic casual clothes at the lowest prices on the market. Our clothing will be fashionable and suitable for anyone, anywhere and anytime. To achieve this goal, we will commit ourselves to a management model that controls costs while streamlining production schedules and minimizing retail prices. We will provide customers with the highest quality service by meeting their demands and offering service by meeting their demands and offering service that exceeds their expectations. We will provide a pleasant working environment in which our world-class employees can produce innovative results as a team, instead of running a bureaucratic organization. We will become the world's number one casual clothing company by targeting 30% annual growth in sales and profit.
Management Principles 13
Welcome challenges. Don't try to avoid difficulties or competition.
00
White
40-49
Yellow
Zoning Logic
Zoning -Gender and age -Item Product layout -Season -Material -Design -Pattern -Price
