Unit 1-3 plus 7&8

According to the classical approach to management, which of the following was the primary goal of organizations?

Efficiency

In which of the management approaches that communication is likely to be viewed as strategic control that reflects and advocates the management's perspective in the organization's decision making?

Human Relations and Classical Management

Which of the following views leadership as an individual's preferred way of management and has the goal to identify the effective ways of management across situations?

Managerial style approach

Which of the following involves evaluating a match between a person and the organization's values and beliefs?

Person-organization fit

Which of the following is NOT a task role?

a member mediates differences between two members

You are setting up a team, and the nature of the team is to improve an overall process in your organization. In setting up your team, you should

focus on bringing on people with different backgrounds in and complementary knowledge about your organization

Which of the following are outcomes commonly used to help us think whether encounter socialization is successful or not?

uncertainty management and social identity

A manager has a low concern for people and a high concern for production. Most likely, the style this manager has is _________________.

Authority Compliance

In which of the management approaches that communication is most likely to be viewed as information transfer in a chain of command?

Classical Management

Paying attention to which individuals do and do not get to speak in an organization means paying attention to which of the following concepts?

Equitable transaction

Which of the following perspectives in leadership emphasizes the roles leaders play in managing a department's interactions with other departments in the organization?

External communication focus

Which of the following management approaches has highlighted the importance of social needs in organization's management?

Human Relations

You are working at a company and you have noticed that the management emphasizes the importance of listening to their employees and has spent a good amount of time getting feedback from the employees. However, it seems that the listening and feedback rarely play a role in the organization's decision-making process, certainly not in decisions that count. Your observations suggest that the company is most likely to have which of the following management approaches?

Human relations

Which of the following approaches has experienced more difficulties of being implemented successfully in practice, and it is common to be practiced in name only?

Human resource

A company's orientation and training program take the new members of the organization to its actual work sites and teaches the members procedures they need to follow with actual clients of the company. This orientation and training program leans toward which of the following?

Informal socialization

Which of the following models of communication is useful and efficient in organizational situations, such as the giving and receiving of technical instructions?

Information transfer

Which of the following organizational leadership has the emphasis of maintaining the organization's culture and sustaining its missions and distinctiveness?

Institutional leadership

Dallas is using different styles of management to lead the team members, depending on the level of readiness the team members have. Most likely, Dallas views leadership from which of the perspectives?

Situational/contingency managerial leadership

Which of the following is NOT one of the three main factors that contributes to information overload?

Tonality of the sender's voice

In the situational/contingency managerial leadership, a directive style of management is most suitable when the team members are __________________.

Unable and unwilling to participate

In which organizational leadership, the focus is much more on the desired future state the organization strives to achieve than the leaders themselves?

Visionary leadership

communication that centers on individual's general attitude toward work is most likely to be ________?

anticipatory socialization that focuses on roles

As a communication consultant, your client, a web design company, is seeking your advice because they want the company's communication to encourage their teams to explore innovative solutions in web design. Which of the following approach is most appropriate for your client's needs?

balancing creativity and constraint

In Human Resource approach to management, the greatest resource of employees is interpreted as

cognitive contribution to problem-solving

your team is trying to make a decision about a project, and it is a decision that needs the support and commitment of the whole team. Which of the following decision making processes should you use?

consensus

A company's orientation and training program does not assign any role model to show the new members how to complete their tasks, and new members are not expected to follow the footsteps of the predecessors. This orientation and training program leans toward which of the following?

disjunctive socialization

When group members go along with, rather than critically evaluate, the group's proposals or ideas, they are

engaging in groupthink

Members of your team have shared their concerns that they do not understand what constitutes quality work in the team. This suggests that the team should improve in which of the areas?

expectations about participation impact

team members have been thanking you for setting up a clear guideline on how to manage disagreements in team discussion. This suggests that you have done a great job in which of the following areas?

expectations about participation process

A leader has a Country Club Management style, which means that the leader is likely to have

high concern for people and low concern for production

You have recently gotten a job with an organization, and during the orientation period of your job, you have seen that policies of the organization encourage and reward their employees for things like taking initiative, setting and achieving personal goals, and pursing personal growth. Your organization is most like to have which of the management approaches?

human resource

Which of the following approaches to management is concerned with how an organization encourages employee participation in the organization's decision making?

human resources

At its core, bureaucracy was designed to

increase risk competency with clear rules

Which of the following tactics in information seeking involves making a statement that implies a question?

indirect question

Which of the following approaches focus on clarity as a goal in organizational communication?

information transfer and transactional process

You are participating in a team, and you realize that no one in the team assumes a role of promoting social support among group members and focusing on how the team functions. This suggests that the team lacks which of the following

maintenance roles

Which of the following concepts best illustrates communication that has both purpose and strategy?

mindful communication

Which of the following concepts emphasizes the difference between "thinking" and "having thoughts"?

mindless and mindful communication

all the following occurs in the step of anticipatory socialization that focuses on organizations EXCEPT

orientation and training programs

In the situational/contingency managerial leadership, managers are most like to adapt which style when the team members are able but unwilling to complete tasks?

participative

Which of the following involves matching the characteristics of a person to the requirements of the position?

person-job fit

which of the following definitions of dialogue views communication as more than just the accomplishment of one's personal goals?

real meeting

In a team meeting, you and another member, Alex, disagree with each other on the solution to a team problem and are in a heated debate. To help you communicate, you find yourself shifting from thinking what Is Alex saying about me to what is Alex saying about the problem, when you hear Alex's disagreement. Your thinking illustrates effort to

reduce the perceived threat

It is through the process of _______ and ______ that members of the organization and organization adapt to each other

socialization and individualization

Which of the following approaches to understanding organizational communication sees communicators as having multiple goals and many different ways of pursuing those goals?

strategic control

Orientation and training programs that communicate to new members of the organization what their jobs entail and how they will be evaluated on their jobs help reduce uncertainties related to which of following the area?

task

Team members have been praising your leadership in securing the resources that the team needs in accomplish its goals. This suggests that your leadership serves well in which of the following roles?

task coordinator

The informal rules in a team that guide acceptable behavior are known as

team norms

Which of the following statements about diversity in teams is INACCURATE?

the team is enriches and enhanced when differences are recognized by their members

You are instructing a group of interns to help your company post content on its social media accounts. Your company has decided the content will be "relevant and fun, bold but not tasteless." You want to make sure that the interns understand the meanings of those key words in your organization's context. Which of the following approaches will be most appropriate?

transnational process