Unit 6
What does a line organizational chart illustrate?
Each person reports to one supervisor
_____ is the process of guiding and motivating others toward the achievement of organizational goals.
Leadership
_____ is the process of arranging the structures and relationships of human and material resources to carry out an organization's plans.
Organizing
Which of the five functions of management involves setting goals?
Planning
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
Staffing
What BEST describes a team of employees at different levels of a company's hierarchy?
Vertical
A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating.
conceptual skills.
A manager evaluates the production output of a department by checking it against the production goals for that time period. This is an example of the ______________ function of management.
controlling
The _____________ function involves the monitoring and evaluation of tasks
controlling
Leadership is:
guiding others to achieve specific goals
Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be the management function of ____ because it needs to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently.
leadership
The ____________ function is the process of influencing the habits of others to achieve a common goal
leading
In a(n) _______________, various parts of the firm interact on specific projects
matrix organization
Dean Jager is the supervisor of the volunteer staff at the Booth Western Art Museum. He makes the work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning.
operational
A(n) _________ shows the interaction among employee's responsibilities
organization chart
The _______________ function represents the preparation of a firm for future business conditions
planning
For firms that are/have _____________, most authority is held by the high-level managers.
Centralized
The controlling function of management involves organizing employees and other resources in order to achieve the firm's goals
False
_____ is the process of guiding and motivating people toward the achievement of organizational goals
Leadership
Which of the five functions of management involves motivating the workforce to accomplish their work?
Leading
Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel's top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The establishment of a new company and assigning the employees in the division the task of making an idea a reality requires which management function?
Organizing
_____ is the management process of coordinating and allocating a firm's resources in order to carry out its plans.
Organizing
Why should managers know how to do the work of the workers they supervise?
To have realistic expectations for workers
Which activity is NOT a step in the planning and organizing process
Tracking progress on project
A firm's mission statement will identify the goals of the firm
True
Arranging a firm's human and material resources to carry out plans is called organizing.
True
A team made up of employees from about the same hierarchical level, but different functional areas of an organization is called a:
cross-functional team
Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business's advertising budget. This is an example of the ______________ function of management.
planning
Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. The development, maintenance, and allocation of resources to achieve its goal will require:
planning
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
technical skills.
Which image represents a vertical management
xxx
Which image represents an image of horizontal management
xxx
Which image represents an image of supervisory management
xxx
What must managers be able to do if they want employees to understand the business's goals and be productive?.
Communicate clearly
Feedback is an important part of which function of management?
Controlling
What is the term for the management function that is related to determining a project's effectiveness?
Controlling
What management function is related to a project's cost effectiveness?
Controlling
When _____, the manager checks the organization's performance standards against its objectives and goals.
Controlling
Which management function is described in the following situation: James Crane has created a team atmosphere among the members of his sales department. When the team exceeded their monthly sales goal, James rewarded them with a celebratory dinner out and a five-percent bonus.
Directing/leading
_____ is the art of attaining organizational objectives through use of people and other resources.
Management
Firms use a(n) _______________ organization to allow the various parts of a firm to interact as they focus on a particular project
Matrix
_____________ establishes the methods to be used in the near future (such as the next year) to achieve the tactical plans
Operational Planning
As a business grows, it has to begin to divide task to designated departments to get work done. This action of dividing tasks, falls under which function of management?
Organizing
What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.
Organizing
_____ provides the structure of people, positions, departments, and activities within which the company objectives can be accomplished.
Organizing
Setting goals and developing methods to meet those goals is the definition for what function of management.
Planning
Which list describes Functions of Management?
Planning, organizing, implementing
Which four functions describe the PRIMARY work of all managers?
Planning, organizing, implementing, controlling
What are the five functions of management?
Planning, organizing, staffing, leading, and controlling
Leading involves creating a ___________ type of atmosphere.
Positive
It has come to the manager's attention that his auto mechanics do not have the proper training to fix the new model cars that the dealership is currently selling. He decides to get the mechanics additional training - this falls under which of the following management functions?
Staffing
Which of five functions of management involves obtaining, preparing and compensating?
Staffing
Leadership is the process of guiding and motivating others toward the achievement of organizational goals.
True
Leading is the management function that provides employees with the instructions they need to complete a task, as well as incentives to encourage the employees to do the job correctly and quickly.
True
One of the basic functions of management is controlling.
True
Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.
True
Spring Airlines is a start-up business in China. It uses the management function of ____ to arrange that the three airplanes it operates are where they are supposed to be when they are supposed to be and have the appropriate number of operating personnel.
organizing
The world's largest bank. Deutsche Bank set as its objective to make its name more recognizable in the United States. The success of its decision to sponsor a PGA golf tournament to accomplish this organizational objective will ultimately depend on which management function?
Planning
_____ is the setting of goals and then the design of the strategies, policies, and methods for achieving the goals.
Planning
What organizational structure is the military an example of?
Chain of Command
Gillette wanted to make its distribution system more efficient. It decided to implant a tiny computer chip in each of its products' packages, so it could track its products and improve its inventory management. Which management function would be used to achieve the goal of greater efficiency?
Controlling
Raja Hossein monitors the quality of staplers manufactured under the brand name Bostitch. If a stapler doesn't meet the standards that are agreed upon, an employee in his department puts the stapler in a reject pile. What function is Hossein performing?
Controlling
The function of management that evaluates employee performance in comparison with established standards is:
Controlling
Which of the five functions of management determine that your goals are being accomplished?
Controlling
_____ is the process of ensuring that the organization's objectives are being met and of correcting deviations from the plan.
Controlling
The strategy of spreading authority among several divisions or managers is called:
Decentralization
Which of the following is the main purpose of management:
To accomplish the business's goals
Control is the mechanism for making sure the other three managerial functions--planning, organizing, and leadership--are operating smoothly.
True
Dividing up the tasks (division of labor) is an important part of organizing.
True
In a small business, the owner may frequently perform all the management functions
True
For firms that are _______________, most authority is held by the high-level managers
centralized
The _____________ identifies the job positions to which all types of employees must report
chain of command
A large furniture and appliance rental business is considering sponsorship options. It has brought together vice-presidents from the various functional areas of the company to determine which sponsorships will most effectively reach the rental company's prospective customers. The rental company has established a:
cross-functional team
Stuart McFarland is sales manager for a hotel. His job entails leading, motivating, and communicating with employees. McFarland's main management activity is:
leadership
The Austrian-company Wienerberger is the world's largest brickmaker. It had to use the management function of _____ when it integrated the employees and manufacturing facilities that it gained from a merger with a brickmaking company in Great Britain.
organizing
What does a lateral organizational chart illustrate?
Different departments on same level
_____ is using the least possible amount of resources to get work done.
Efficiency
Planning is the managerial function that influences the habits of others to achieve a common goal
False
Which of the following is NOT one of the four functions of management?
Budgeting
Organizational charts help establish ____________.
Authority
Contingency planning identifies the firm's main business focus over a long-term period.
False
Which term describes the process of accomplishing an organization's goals through effectively using its people and resources?
Management
