Wk 5 - Apply: Best Buy Case Study

Which type of analytical framework could help Best Buy develop a strategic plan? 1) competing values analysis 2) SWOT analysis 3) systems analysis 4) force field analysis 5) organizational development analysis

SWOT analysis

If Best Buy chose to compete by introducing online sales direct to the consumer, this would be an example of ______ change 1) innovating 2) adaptive 3) tradically innovative 4) Product 5) Process

adaptive

When other tactics will not work or are too expensive, the best approach to overcoming resistance to change is 1) facilitation and support 2) manipulation and co-optation 3) explicit and implicit coercion 4) participation and involvement 5) education and commitment

manipulation and co-optation

This problem-solving application profiles electronics retailer Best Buy. The entrance of Amazon and Walmart into the online resale marketplace gashed Best Buy's instore sales. When you couple that with inefficient processes and procedures at the organization, and scandals with senior leadership, the organization really was in dire straits. Organizations such as Circuit City, CompUSA and RadioShack could not survive their problems, could Best Buy? In came new CEO Hubert Joly and CFO Sharon McCollam. They are now in the middle of the many challenges Best Buy is facing and need to find solutions to these major problems.

none

Some of Best Buy's internal issues could best be addressed by ______ 1) changing customer preferences 2) internal competition 3) demographic changes 4) participation/suggestions by employees 5) mergers and acquisitions

participation/suggestions by employees

Best Buy might use all of the methods of change listed below. Which of these includes inputs, strategic plans, target elements of change, and outputs? 1) organizational structure plan 2) social factors method 3) organizational arrangement 4) three-stage model of planned change 5) systems model of change

systems model of change