X100 Exam 2 (Chapter 10)

What are maintenance factors?

Company policy, supervision, working conditions, interpersonal relations, and salary, status, and job security

Why should managers understand theories of motivation and different motivation techniques?

Employee Satisfaction

What we learned from the Hawthorne studies

Encouraged researchers to study human motivation and the managerial styles that lead to higher productivity.

What are the two factors?

Motivators and Hygiene Factors

How managers can use knowledge of Maslow's Hierarchy of Needs to better manage people?

Need to understand human motivation and needs in general in order to understand motivation at work

Age Discrimination Act

Outlawed employment practices that discriminate against people 40 and older. An amendment outlaws requiring retirement by a specific age.

Title VII of the Civil Rights Act of 1964 -

Outlaws discrimination in employment practices based on sex, race, color, religion, or national origin

Why is salary not a motivator?

Pay did not motivate employees to work harder: it just provides satisfaction and contentment.

Americans with Disabilities Act (1990)

Prohibits employers from discriminating against qualified individuals with disabilities in hiring, advancement, or compensation and requires them to adapt the workplace if necessary.

Equal Pay Act of 1963

Specified that men and women doing equal jobs must be paid the same wage.

Equity Theory

The idea that employees try to maintain equity between inputs and outputs compared to others in similar positions.

human resource management

The process of determining human resource needs and then recruiting, selecting, developing, motivating, compensating, and scheduling employees to achieve organizational goals.

Expectancy Theory

Victor Vroom's theory that the amount of effort employees exert on a specific task depends on their expectations of the outcome.

What are motivating factors?

Work itself, achievement, recognition, responsibility, growth and advancement

Pregnancy Discrimination Act

prohibit sex discrimination on the basis of pregnancy