1. Welcome to ServiceNow
What are the two options to distribute a report?
1. Add to Dashboard 2. Export to PDF
Select the two different parts of the Knowledge Base architecture
1. Categories 2. Articles
Form Function: "More Options" Icon
1. Email 2. Toggle Template Bar 3. Annotations 4. Tags
What other messaging interfaces can Virtual Agent connect with?
1. Facebook Messenger 2. Slack 3. Now Mobile apps
What are the three components that make up a filter condition?
1. Field 2. Operator 3. Value
What are the two types of Visual Task Boards?
1. Freeform 2. Data Driven
What are the names of the two modules in the Service Desk application, where you can locate work assigned to you and/or your group(s)?
1. My Work 2. My Groups Works
What are the two options to hide a field from a form through form personalization?
1. On Form, select Personalize Form icon a. Uncheck the field's box b. Select the Hide field icon (red icon near the label)
What two kinds of reports can be generated from a list?
1. Pie Chart 2. Bar Chart
What are the three types of Open Records you can access in the Platform?
1. Requests 2. Items 3. Tasks
What does each row in a list represent?
A record on a table
How would you add and apply, or remove tags through in-line editing?
Add a Tag column using list personalization
Form Function: "Manage Attachments" Icon
Add or remove files to a form
Which fields cannot be hidden on a form?
Mandatory fields
Which tab would you use to communicate to stakeholders and document activities through the task's lifecycle?
Notes
Where would you go to explore course options depending on the roles that you're interested in?
Now Learning (nowlearning.servicenow.com)
What area in a form displays records from tables that have a relationship to the current record?
Related lists
What is a Knowledge Base (KB)?
Section of Knowledge categorized articles
How would you select which fields on a form you want to display?
Select Personalize Form
How do Knowledge Managers set permissions to who can view or modify articles?
Set User Criteria
What needs to be enabled to only display the Work notes field?
Show one journal field
True or False: An article can only be associated with one knowledge base.
True
Which feature facilitates synchronous collaboration within one record?
User presence
Where can you navigate to learn about Reporting within an instance?
All > Reports > Getting Started
Where do you navigate to get to the Service Catalog?
All > Self-Service > Service Catalog
Form Function: "Save" Icon
Apply changes and remain on a form.
Form Function: "Submit" Icon
Apply changes to a new record and return to the previously viewed page.
Form Function: "Update" Icon
Apply changes to a record and return to the previously viewed page
What is Virtual Agent powered by?
Artificial Intelligence
What offers a quick form of filter navigation?
Breadcrumbs
Time series
Charts that visualize data over time
Which tab in the Report Designer allows you to group data by a specific field(s)?
Configure Tab
What should you do to report problems with an existing article?
Create an incident
What do catalog items fall under?
Different categories
True or False: By personalizing a list, you change the layout of a list for anyone in your organization using the Platform.
False
