1. Welcome to ServiceNow

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What are the two options to distribute a report?

1. Add to Dashboard 2. Export to PDF

Select the two different parts of the Knowledge Base architecture

1. Categories 2. Articles

Form Function: "More Options" Icon

1. Email 2. Toggle Template Bar 3. Annotations 4. Tags

What other messaging interfaces can Virtual Agent connect with?

1. Facebook Messenger 2. Slack 3. Now Mobile apps

What are the three components that make up a filter condition?

1. Field 2. Operator 3. Value

What are the two types of Visual Task Boards?

1. Freeform 2. Data Driven

What are the names of the two modules in the Service Desk application, where you can locate work assigned to you and/or your group(s)?

1. My Work 2. My Groups Works

What are the two options to hide a field from a form through form personalization?

1. On Form, select Personalize Form icon a. Uncheck the field's box b. Select the Hide field icon (red icon near the label)

What two kinds of reports can be generated from a list?

1. Pie Chart 2. Bar Chart

What are the three types of Open Records you can access in the Platform?

1. Requests 2. Items 3. Tasks

What does each row in a list represent?

A record on a table

How would you add and apply, or remove tags through in-line editing?

Add a Tag column using list personalization

Form Function: "Manage Attachments" Icon

Add or remove files to a form

Which fields cannot be hidden on a form?

Mandatory fields

Which tab would you use to communicate to stakeholders and document activities through the task's lifecycle?

Notes

Where would you go to explore course options depending on the roles that you're interested in?

Now Learning (nowlearning.servicenow.com)

What area in a form displays records from tables that have a relationship to the current record?

Related lists

What is a Knowledge Base (KB)?

Section of Knowledge categorized articles

How would you select which fields on a form you want to display?

Select Personalize Form

How do Knowledge Managers set permissions to who can view or modify articles?

Set User Criteria

What needs to be enabled to only display the Work notes field?

Show one journal field

True or False: An article can only be associated with one knowledge base.

True

Which feature facilitates synchronous collaboration within one record?

User presence

Where can you navigate to learn about Reporting within an instance?

All > Reports > Getting Started

Where do you navigate to get to the Service Catalog?

All > Self-Service > Service Catalog

Form Function: "Save" Icon

Apply changes and remain on a form.

Form Function: "Submit" Icon

Apply changes to a new record and return to the previously viewed page.

Form Function: "Update" Icon

Apply changes to a record and return to the previously viewed page

What is Virtual Agent powered by?

Artificial Intelligence

What offers a quick form of filter navigation?

Breadcrumbs

Time series

Charts that visualize data over time

Which tab in the Report Designer allows you to group data by a specific field(s)?

Configure Tab

What should you do to report problems with an existing article?

Create an incident

What do catalog items fall under?

Different categories

True or False: By personalizing a list, you change the layout of a list for anyone in your organization using the Platform.

False


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