340 servsafe final
10. Which is considered a potentially violent situation? A. Threatening behavior B. Gambling C. Drug activity D. Prostitution
A
2. What should be done when writing a report to document an incident that has occurred? A. Follow company policy regarding incident reports. B. Write the name of every person working that evening. C. Print all records of liquor sales for that evening. D. Write the report at the end of the shift.
A
3. How many drinks should be served to a guest at one time? A. One drink B. Two drinks C. It depends on each drink's alcohol content. D. As many drinks as the guest orders
A
4. What should be done if an intoxicated guest refuses alternate transportation and tries to leave the establishment to drive home? A. Inform the guest the police will be called. B. Force the guest to take alternate transportation. C. Leave the guest alone; guests can't be forced against their will. D. Block the guest's vehicle with employees' vehicles.
A
7. If a server has checked a guest's ID but remains uncertain that the guest is 21 or older, what should the server do next? A. Ask the guest for a second form of ID. B. Refuse to serve alcohol to the guest. C. Ask the guest to leave the premises. D. Confiscate the guest's ID.
A
9. What is the most commonly altered item on an ID? A. Birth date B. State seal C. Hologram D. Signature
A
A bartender serves a group of guests that appear to be of legal drinking age but cannot produce ID. By serving minors, the bartender can be held liable under which law? A. criminal B. dram shop C. civil D. corporate
A
Dram shop laws are laws that A. allow both employees and owners of an establishment to be sued by someone who was hurt by a patron who was drinking alcohol while there. B. protect employees, but allow owners to be sued by someone who was hurt by a patron who was drinking alcohol while there. C. protect both employees and owners of an establishment from being sued by someone who was hurt by a patron who was drinking alcohol while there. D. protect owners, but allow employees to be sued by someone who was hurt by a patron who was drinking alcohol while there.
A
about how many drinks per hour can the liver break down? A. 1 drink B. 1 double drink C. two drinks D. three drinks
A
an establishment has a 1:00 a.m. liquor license, at which time it closes. Can the bartender have a gin and tonic while closing up? A. no, after hours service is illegal B. no, employees of an establishment must only drink beer and wine after hours C. yes, the bartenders shift is officially over D. yes, as long as there are no patrons present
A
how can the validity and ownership of an ID be verified if a guest doesn't have a second form of ID? A. ask the guest to sign something and match the signature to the IDs B. threaten to call the police and observe the guests reaction C. ask the guest to recite the drivers license number D. verify the guests age by asking someone with the guest
A
if a guest presents a valid out of state drivers license, recognize that A. any state drivers license is accepted anywhere B. some jurisdictions do not accept out of state drivers licenses C.a drivers license is accepted only in the state it is issued D. an out of state drivers license is accepted only if it is from a neighboring state
A
it is illegal to serve alcohol to: A. intoxicated individuals B. pregnant women C. designated drivers D. individuals taking medication
A
water should be served: A. with all alcoholic beverages B. with all double drinks C.only after a guest has had several drinks D. only after it is requested by guest
A
what should be done when a guest arrives intoxicated at an establishment? A. if possible, refuse entry on the premises B. never refuse entry on the premises C. find out where the guest came from D. send the guest back to the previous establishment
A
when an ID reader is used to check bar codes or magnetic stripes, should the ID be examined as well? A. yes bc fake IDs can include bar codes imported from valid IDs B. yes bc these machines are very hard to operate, so it is important to know how to check IDs without them C. no bc ID readers can detect all fake IDs D. no bc an ID reader is used to save time and hand checking the ID will slow the process
A
when can agents from the liquor authority visit an establishment? A. anytime they want B. only after a violation has occurred C. only when a patron complains D. only when a manger is on duty
A
who should assess a guest's level of intoxication in an establishment? A. all employees in contact with the guest B. only the person serving the guest C. only managers, bc servers and bartenders are too busy D. all employees except for valet attendants
A
10. Liable means being A. guilty of a crime or illegal act. B. legally responsible. C. free from guilt of a specific crime or charge. D. accused of committing a crime.
B
2. What is the proof of liquor containing 25% alcohol? A. 25 B. 50 C. 75 D. 100
B
3. A guest who has been drinking whiskey and cola asks for a double because the last drink tasted watered down. This is a sign of A. relaxed inhibitions. B. impaired judgment. C. slowed reaction time. D. impaired motor coordination.
B
6. The back of a fake ID A. will never have a statement identifying it as a fake. B. will sometimes be blank. C. is easier to detect than the front. D. is harder to detect than the front.
B
8. Who is responsible for enforcing alcohol laws? A. Food and Drug Administration B. Liquor Control Commission C. Bureau of Alcohol, Tobacco, and Firearms D. Centers for Disease Control
B
A server witnesses a guest selling illegal drugs in the establishment and chooses to take no action. Which statement about this situation is correct? A. only the guest selling the illegal drugs can be charged and punished for this criminal violation B. the serer may be charged and punished for a criminal violation for not reporting the sale of illegal drugs in the establishment C. the server can be charged and punished for criminal violation only if involved in the sale of illegal drugs D. the guest selling the illegal drugs can be charged and punished for a criminal violation, and the restaurant owner could be fined
B
comparing a guests signature to the one on the ID and asking the guest personal questions are both ways to A. get to know a guest B. seek further verification C. check if an Id is intact D. discourage minors from presenting fake IDs
B
how does consuming food usually affect the rate at which alcohol reaches the bloodstream? A. stops it B. slows it C. speeds it up D. has no effect
B
if a guest presents an Id with the word "valid" on it, this is a A. valid ID B. fake ID C. 21 and older Id D. minors drivers license
B
if a server contributes to a guests intoxication, the server may be held legally responsible for any injury resulting from the guests actions. the server may also be required to pay damages to compensate persons injured by the guest. these are consequences of violating which law? A. criminal B. dram shop C. regulatory D. ABC
B
if an IDs hologram does not appear holographic, the ID is A. still genuine; holograms no longer appear holographic after a while B. not genuine, holograms must appear holographic C. for a minor, only minors IDs have holograms on them D. a 21 and older ID, which is the only ID with a hologram
B
individuals with relaxed inhibitions may A. make irrational statements B. become overly friendly C. fall asleep at the bar D. slur their speech
B
which pair of drinks contain different amounts of alcohol? A. 12 oz beer and 5 oz glass of wine B. 1.5 oz of 80 proof liquor and .5 oz of 100 proof liquor C. 12 oz beer and 1.5 oz of 80 proof liquor D. 12 oz beer and 1 oz 100 proof liquor
B
. Employees who are found guilty of a criminal violation A. will have to quit their job. B. may be forced to pay monetary damages to a third party. C. may have to go to jail. D. will be prohibited from serving alcohol.
C
1. The percentage of alcohol in a liquor is determined by A. multiplying the proof by two. B. multiplying the proof by the number of ounces in a drink. C. dividing the proof in half. D. dividing the proof by the number of ounces in a drink.
C
10. When stopping alcohol service to an intoxicated guest, it is useful to enlist the help of that guest's friends because they can A. physically defend the server. B. order additional drinks for the intoxicated guest. C. help smooth over the situation if the guest is angry. D. assume responsibility for the intoxicated guest's behavior.
C
3. An intoxicated guest stumbles and falls onto a table where a family with young children is dining, and one of the children is injured. The family can sue the establishment under which law? A. Criminal B. Regulatory C. Dram shop D. Municipal
C
4. A guest orders a dry martini at last call. The guest leaves shortly after and does not appear intoxicated. The guest A. will experience a drop in BAC because the guest has stopped drinking. B. was not intoxicated upon leaving and so cannot become intoxicated once drinking has stopped. C. may experience a rise in BAC after leaving, causing intoxication while the guest is driving. D. will not become intoxicated after leaving because the alcohol built up in the bloodstream will remain for only a short time after drinking has stopped.
C
4. Which step should be taken when police or liquor-control officials arrive at an establishment? A. Prevent officials from entering the establishment. B. Answer only questions you feel comfortable with. Full cooperation is not required. C. Notify management that law enforcement is on the premises and fully cooperate. D. Determine the purpose of their visit to justify their entry.
C
6. Which statement about the mix of drugs and alcohol is correct? A. Prescription drugs have little influence on the effects of alcohol. B. Over-the-counter drugs have no influence on the effects of alcohol. C. Medications may be dangerous when mixed with alcohol. D. A drug is dangerous only when consumed with excessive alcohol.
C
8. Which factor influences alcohol's effects on a person? A. Exercise B. Education C. Body size D. Ethnicity
C
9. After a guest receives an alcoholic beverage, when should the next be served? A. Once the guest has finished half of the first drink B. When the guest's drink is getting low C. After the guest finishes the first drink D. If busy, serve the guest two drinks at a time.
C
9. If a regular guest does not have an ID when requested, A. serve the drink because the guest is a regular. B. have another server who knows the guest confirm the guest is over 21. C. refuse alcohol service to the guest. D. ask someone who has served the guest before to serve the drink.
C
A man and a woman are struck by an oncoming car. the driver of the car had a BAC of twice the legal limit. The man and the woman can sue the establishment and the employees of the establishment where the driver was drinking under which law? A. regulatory B. local C. dram shop D. corporate
C
BAC is the A. amount of alcohol a person has consumed B. amount of alcohol in a drink C. percentage of alcohol absorbed into the bloodstream D. percentage of alcohol in a drink
C
What should be done if violence seems likely? A. wait a while to see if the situation resolves itself B. inform all guests of the situation C. inform the manager as soon as trouble starts. Call the police immediately if anyone's safety is threatened. D. ask the doorstaff to physically remove the intoxicated guest from the establishment.
C
becoming careless with money and suddenly buying drinks for strangers are signs of A. impaired motor coordination B. slowed reaction time C. impaired judgement D. relaxed inhibitions
C
if a guest at an establishment is served until intoxicated and becomes violent or unruly, how should the situation be handled? A. seek the help of other employees. do not call the police because the establishment will be liable for serving an intoxicated person B. call the police and then try to physically restrain the guest until the police arrive C. inform the manager as soon as trouble starts. call the police immediately if anyone's safety is threatened. D. ask the doorstaff to physically remove the intoxicated guest from the establishment
C
when a guest orders multiple drinks for a group, what should the server do? A. ask the guests ordering the drinks for the IDs of each guest who will be receiving the drink B. check the ID of the guest ordering the drinks C. serve a drink only to the guest whose ID as been verified D. deliver the drinks to the table and check IDs at that time
C
when alcohol is swallowed, most of it flows to the A. bloodstream B. stomach C. small intestine D. liver
C
when is it legal to serve alcohol to an intoxicated person? A. if the intoxicated person is with a DD B. when the person arrives at the establishment already intoxicated C. serving an intoxicated person is never legal D. when the intoxicated person has handed over the keys
C
which behavior is a sign of impaired motor coordination? A. drinking faster B. switching to larger or stronger drinks C. not being able to pick up money from the table D. leaving a group of friends and drinking alone
C
which should always be a top priority if violence ever breaks out? A. confronting the violent guest or guests B. calling the police C. maintaining the guest and personal safety D. determining the type of intervention required
C
which statement about identifying a guests level of intoxication is correct? A. a change in the guests behavior is more important than the behavior itself B. guests who drink beer do not need to be monitored as closely as guests having mixed drinks C. counting drinks will help asses a guests level of intoxication only after several drinks have been consumed D. if a guest is drinking alcohol made with a carbonated beverage, the carbonation may slow the alcohol's effrects
C
1. A behavioral or physical sign of intoxication is that the guest A. has a quicker reaction time. B. becomes very focused. C. either drinks slower or switches to weaker drinks. D. relaxes inhibitions.
D
1. A couple is seated; they order a drink from the server, who believes the couple is under 21 years old. The server knows the couple was carded at the bar when they ordered their first drinks. The server should A. not card the couple again; this could annoy and upset them. B. not card the couple again; guests cannot be carded twice. C. have the person who originally carded the couple card them again. D. card the couple again since the server is responsible.
D
2. In how many states must a person be 21 to buy alcohol? A. Each state has its own laws concerning the legal drinking age. B. 48 states (Hawaii and Alaska have different laws) C. 49 states (Hawaii has a different law) D. All 50 states
D
5. The owner's best friend is at the bar and is clearly intoxicated, but orders another drink. The bartender is afraid to deny service because the guest and the owner may get angry, but is also afraid to continue service for fear of getting in trouble. What should the bartender do? A. Serve the guest another drink but make sure the guest eats plenty of high-fat food. B. Serve the guest more alcohol but in between glasses of water. C. Serve the guest mixed drinks but only use half of the alcohol. D. Do not serve the guest regardless of who he or she knows.
D
5. What action can result in a citation from the liquor authority? A. Leaving the liquor stockroom unlocked after taking inventory B. Refusing alcohol service to an intoxicated guest C. Serving well brand when top shelf was ordered D. Selling alcohol before the hours listed on the license
D
7. A guest starts drinking at 10:00 p.m. and finishes six 12-ounce beers by midnight. At about what time will the liver have broken down most of the alcohol the guest consumed? A. 1:00 a.m. B. 2:00 a.m. C. 3:00 a.m. D. 4:00 a.m.
D
7. When can a server be held liable for overserving alcohol to guests? A. When serving the guest more than one drink at a time B. When doubling the alcohol in the guest's drink without increasing the price C. When the guest does not have a designated driver D. Always, because a server is always liable
D
8. A server is preparing to stop alcohol service to a guest and has secured backup. Where should the backup person stand? A. Right next to the server with sleeves rolled up, ready for a confrontation B. At the front door, ready to escort the guest to his or her car C. With a group of other servers surrounding the guest, ready to block the exit D. Close enough to observe the situation, ready to assist the server
D
A guest who appears to be a minor orders and alcoholic beverage and cannot provide a second form of ID upon request. How should this situation be handled? A. serve the guest because refusing service to someone who is over 21 can cause legal complications B. serve the guest because the establishment can be fined for refusing service to a person over 21 C. refuse to serve the guest only when certain the guest is a minor D. refuse to serve the guest who is suspected of being a minor
D
a guest who is clearly over 21 orders a drink for a friend who hasn't arrived yet. What should the server do? A. bring the drink to the guests table B. refuse to bring any drinks to the table until the other guest arrives C. ask a manager to speak with the guest D. wait to confirm the age of the other guest before bringing the drink to the table
D
alcohol is immediately absorbed into the bloodstream through the A. mouth B. stomach C. liver D. small intestine
D
an employee is serving alcohol to several friends of a coworker. one person in the group does not have an ID. what should the server do? A. ask the guests to leave B. ask the coworker if that friend is old enough C. ask for the guests date of birth D. tell that guest that alcohol cannot be served without proper ID
D
at what rate does alcohol travel through the body once it enters the bloodstream? A. at no rate, it stops in the bloodstream B. slowly C. at a moderate speed D. quickly
D
servers should start counting the guests drinks when the guest A. appears intoxicated B. is having drinks with double the amount of alcohol C. does not have a designated driver D. orders the first drink
D
two guests are arguing at the end of the bar and become physically violent. What should an employee do? A. grab a co-worker and try to break up the fight B. remove all alcoholic beverages from the guests area and calmly ask them to leave C. document the incident on a notepad and notify the manager D. Notify the manager and call the police
D
what can help prevent guests from becoming intoxicated? A. offering guests ibuprofen or aspirin before they start drinking B. suggesting that guests drink mixed drinks, such as rum and cola C. suggesting that guests drink beer instead of mixed drinks D. serving guests a glass of water and refilling it often
D
when stopping service, the purpose of having a backup person is to A. witness and record the event B. help restrain the angry guest C. prevent the guest from becoming violent D. provide support if needed
D
why should the expiration date be checked on and ID? A. most fake IDs do not have expiration dates B. if an ID is fake, it's expiration date is often not in the proper location C. IDs for minors have expiration dates and IDs for adults over 21 do not D. if an ID is expired, then the ID is no longer valid
D
