360 Exam 2

With respect to control chart logic, controls limits based on the level of confidence you want to have the process perform at is called? Variability Target Quality Confidence

confidence

Which of the following process has the highest level of volume? Project Job Shop Continuous Flow Assembly Line

continuous flow

Always getting better, adapting to external demands and employee insight describes which lean operation competitive advantage? Continuous improvement Low inventory Zero-waste Respect for all employees

continuous improvement

In process mapping, the following indicates a decision. Diamond Triangle Oval Box

diamond

Process management is the art and science of designing work to get non-repeatable tasks done efficiently and effectively. TrueFalse

false

The longer the TAKT time, the better. TrueFalse

false

Leveling the amount of work done at each work station is an example of this step in the continuous lean journey? Continuous improvement Map the value stream Flow the process Identify customer value

flow the process

Which of the following are potential sources of variation in the Ishikawa cause-and-effect diagram? Measurements, environment and prices Materials, measurements and environment Environment, prices and materials Prices, and materials and measurements

Materials, measurements and environment

In bidding or contracting, you also use the same approach and try to get the best price. true or false

false

Apple assembles smart phones in China and distributes them worldwide. This is an example of... A tightly coordinated global supply network A centralized global supply network configuration A dispersed global supply network configuration A loosely coordinated global supply network

A centralized global supply network configuration

Simpler forecasting methods don't require _______________. Sophisticated models are _______________. A lot of data, data intensive Learning management systems, learning intense Logistics, logistics heavy Lead times, time sensitive

A lot of data, data intensive

Network planning and network design involve decisions that are... Complex and strategic Strategic and random Random and complex

Complex and strategic

Research has shown that if you invest in which of the following activities, you will end up with an attitude of continuous and constant improvement. Stick to the rules; look out for your own team Create Value for the customer; assure quality at the source Look out for your own team; create Value for the customer Assure quality at the source; stick to the rules

Create Value for the customer; assure quality at the source

In the acronym DOWNTIME for the eight wastes, E stands for Excess processing Economic value added Economy of scale Electronic kanban

Excess processing

.In a highly coordinated network... Firms perform a supply chain activity in one location and serve foreign locations from it Firms perform a supply chain activity in various countries Firms tightly link operations and supply chain activities to one another Firms allow each site on the network to operate with full autonomy

Firms tightly link operations and supply chain activities to one another

Which of the following is one of the seven rights of purchasing? Getting the right customer Getting the right condition Getting the right time Getting the right material from the right supplier

Getting the right material from the right supplier

Value stream mapping does not involve understanding which of the following: The way the process is being performed now How many people are involved in each process How much value-added time occurs during the process How much total time the process takes

How many people are involved in each process

Which of the following is NOT true about global operations? It can increase risks of disruption to production lines at home It can provide a company opportunity to reduce its costs It can reduce the likelihood of potential violations of labor rights It can provide a company access to sources of innovation

It can reduce the likelihood of potential violations of labor rights

The concept of lean six sigma: Was used by Cleveland clinic Joins lean practices and quality practices Has replaced the TPS Describes a six step process for implementing lean

Joins lean practices and quality practices

The definition of Not Utilizing Staff Talent in the Eight Wastes refers to Not encouraging employee ideas or undermining their efforts Making more than the customer wants or more than you have demand for Idle time when resources are not being used A product that is less than perfect

Not encouraging employee ideas or undermining their efforts

In a pull system: There are high inventories in anticipation of customer demand Batches are sized based on Kaizen Production is pulled though the system to meet customer demand Demand is pulled through the system at all times

Production is pulled though the system to meet customer demand

What does a purchase need to know about processes? Purchasers need to study a company's current and past financial performance. Purchasers are responsible for promoting a company and the product and services it sells. Purchasers need to understand production processes an all other processes used by the firm. Purchasers don't need to understand procceses. That is manufacturing's job.

Purchasers need to understand production processes an all other processes used by the firm.

A control chart that is constructed using a range is called a/an... R-chart s-chart p-chart x̄ chart

R-chart

Which of the following are outcomes of implementing lean for the Cleveland Clinic? Machines were not pushed beyond a certain reasonable limit and reduced waiting times for patients. Reduced waiting time for patients and fewer customers walk away from the emergency room without being served. Fewer customers walk away from the emergency room without being served and employees who were not customer oriented quit.

Reduced waiting time for patients and fewer customers walk away from the emergency room without being served.

If you want to be six-sigma certified, what do you need to do? Enforce regulations by the US Manufacturing Association Sell additional products to a customer during a sales call Successfully complete the Kukkiwon's 3rd Taekwondo Promotion test Show you are an effective project manager and have participated in quality-improvement projects

Show you are an effective project manager and have participated in quality-improvement projects

Which of the three processes define and deploy business strategies? Human Processes Enabler Processes Strategic Processes Operational Processes

Strategic Processes

Honda's philosophy towards suppliers is: To score big with suppliers, you have to win their hearts They better perform or else. Honda guides suppliers at every step Suppliers need to offer the lowest prices in the industry

To score big with suppliers, you have to win their hearts

How did Toyota outproduce some of the largest carmakers in the world? Toyota used a global strategy Toyota used a green strategy Toyota managed processes not functions Toyota used the human factor design

Toyota managed processes not functions

What is guardbanding? Keeping the workplace clean and neat by making cleaning a daily activity When engineers set product specifications tighter than they need to be A practice that uses point-of-sale scanner data to manage payment, promotion and replenishment Capturing mutual agreements on the work activity deliverables

When engineers set product specifications tighter than they need to be

If your company produces chemicals, energy cost is a critical factor for you. As such... While energy cost is important, you need to review the cost of other factors. Energy cost is no longer a critical consideration given the cost of solar energy. As energy cost is the most important factor, you can ignore the cost of other inputs. Labor costs become even more critical, as energy production is labor intensive.

While energy cost is important, you need to review the cost of other factors.

A leverage buy (on the strategic sourcing matrix) is one where there is: You spend enough money to generate supplier competition for your business You want to have the maximum number of suppliers possible in order to get competition High risk Unique, value-added suppliers

You spend enough money to generate supplier competition for your business

In purchasing a category is: A related group of items Represented by the strategic sourcing matrix A step in the strategic sourcing process A standard grouping of materials that all companies use regardless of industry

a related group of items

A bottleneck item (on the strategic sourcing matrix): Is usually a situation where the supplier has more power than the buyer Are also known as unique items Are usually relatively small areas of spending All of the above

all of the above

If you are using exponential smoothing, which of the following is true? ​ Your smoothing factor helps you balance stability and responsiveness A large alpha helps you chase trends more aggressively A small alpha helps you take a wait-and-see approach All of the above

all of the above

Which of the following is an intangible benefit of a well-orchestrated IBP program? Higher levels of trust Stepping stone for new opportunities More time for strategic planning All of the above

all of the above

"A place for everything and everything in its place" best describes the principle of: TAKT Root cause analysis Parallel processing an organized work environment

an organized work environment

Customizing basic models is an example of which process? Continuous Flow Job Shop Batch Process Assembly Line

batch process

Increase the output of the bottleneck. Remove any non-value adding work or interruptions to the bottleneck. This describes which of the five focusing steps of Theory of Constraints? Exploit Elevate Subordinate Identify

exploit

If you perform a careful process capability analysis, you really don't need to perform statistical process control. TrueFalse

false

What does a successful businesses do to insure that work is finished as expected? Freeze inventory balances Globalize Create a global standards management process It defines the workflow of tasks Fill rates by orders

it defines the workflow of tasks

Based on current business reality, if a company started using local suppliers for all parts of its product, which is true about the likely effect on customer price? If the final product were electronics, the price would not change. If the final product were clothing, the price would decrease. Only if the final product were sport footwear would the price decrease. Only if the final product were electronics the price would decrease. None of the above

none of the abovr

Which "Quality of Product" dimension would you be assessing when asking the question, "For any dimension that cannot be observed directly, does the product seem like a high-quality product?" Aesthetics Serviceability Conformance Features Perception

perception

Which of the following is not one of the steps in W. Edward Deming's PDCA cycle? Procrastinate Check Act Plan Do

procrastinate

Which "Quality of Product" dimension would you be assessing when asking the question, "Does the product consistently perform as it is supposed to over time?" Durability Serviceability Conformance Reliability Performance

reliability

Which "Quality of Product" dimension would you be assessing when asking the question, "Is the product relatively easy to maintain and repair?" Reliability Performance Conformance Durability Serviceability

serviceability

Even the best forecasts are wrong. TrueFalse

true

Integrated business planning is the formal process that helps align supply and demand across functions within a firm as well as with trading partners (i.e., suppliers and customers). TrueFalse

true

Locating portions of the value chain in a country can signal commitment to local consumers. true or false

true

Multi-criteria analysis is a very effective tool, but it does not eliminate all subjectivity. TrueFalse

true

Ongoing supplier assessment is generally unrelated to the supplier selection process. TrueFalse

true

Sensitivity analysis in the outsourcing decision can include both hard and soft costs. TrueFalse

true

Stockouts, also called an out-of-stock event, occur when demand for an item cannot be filled from existing inventory. true or false

true

The simple fact is that one reason order management is so hard is that no one owns the entire process. TrueFalse

true

The theory of constraints argues that all processes possess constraints that limit their capacity. TrueFalse

true

You are only outsourcing if you could have / used to produce the good or service internally, and are now choosing to source from outside the company. true or false

true

Your firm's order management system is responsible for getting the amount of inventory just right—minimizing the costs of overstocks and stockouts. true or false

true

Efficient use of resources allowing for lower prices to customers and/or higher margins, while maintaining excellent quality describes which lean operation competitive advantage? Continuous improvement Low inventory Zero-waste The customer rules

zero waste