5-8 Floyd Part 2

Listening/trying to listen takes up at least ____ of people's waking time

1/8th

Contemporary research suggests that approximately this percentage of meaning is transmitted nonverbally:

65-70%

In the expression of emotion, androgynous people:

Are more emotionally expressive than highly masculine people

The personal objects we use to announce our identities & heritage & to personalize out environment are known as

artifacts

Which type of listening response includes the use of head nods, facial expressions, and short utterances such as "uh-huh" that signal your interest to the speaker?

backchanneling

Selective listening is effective because we focus on the most important parts of a message

false

Social anxiety is a rare and serious psychological disorder.

false

The costs of poor listening in the workplace are minimal

false

"Memorial Day parades are patriotic, yet sad events" is an example of a(n)__________ rule

framing

The study of touch behavior is known as:

haptics

Which of the following nonverbal cues is commonly associated with deception, according to research?

increased vocal pitch

Which of the following emotional states was NOT identified by Paul Ekman as having a universal facial expression?

jealousy

Only false statements can ever qualify as libel.

False

Regarding defamation, which of the following is true?

Libel involves only statements made in print.

Which of the following vocal behaviors is a dimension of nonverbal communication?

Loudness, tone of voice, and rate of speech

In the HURIER model of effective listening, the "I" stands for what?

interpreting

Which of the following statements about communication technology is true?

Online support communities are a viable option for helping people deal with a difficult situation.

People who can accurately identify which emotion they're feeling are best equipped to manage their emotions in productive ways.

true

Profanity is highly context-specific.

true

Silence is considered a form of nonverbal communication

true

The face communicates more information than any other nonverbal channel.

true

Using emotion to persuade is known as an appeal to ethos.

true

Voices that have low amounts of inflection are said to be monotone.

true

Whereas sadness is an emotion, depression is an illness.

true

______ in interpersonal relationships involves being in another person's reliability & emotionally relying on that person

trust

All of the following are forms of confirming communication except:

strategy

How are emotions and moods different?

Emotions have an identifiable cause whereas moods do not.

During a phone conversation, you are able to infer something about the speaker's mood and personality by listening to his or her vocal cues. That fact illustrates which of the following claims about nonverbal communication?

Nonverbal communication is present in most forms of interpersonal communication.

As soon as Barton finishes speaking, Matt jumps in and says "Ha! I knew that's what you'd think and I can tear holes in your reasoning." He then proceeds to refute much of what Barton said. Matt has engaged in:

ambushing

Which of the following is an example of a primary emotion?

anger

This persuasion strategy takes advantage of the speaker's credibility:

appeal to ethos

Raul came to the U.S. from Mexico 3 months ago & has a hard time understanding American's "rushing". His teachers are angry because he's late. Raul's confusion about American pace is on

chronemics

Dan is an atheist with a keen interest in politics. Whenever Dan is watching a debate and one of the candidates mentions his or her belief or interest in God, he stops listening to that candidate. Sometimes, he'll even change his vote if a candidate he likes mentions God too frequently. Which of the following listening barriers describes Dan?

closed-mindedness

Randy says, "I am really bummed out about not getting any job offers." His roommate, Lance, responds "Sounds as if you're feeling pretty low about the response so far." This is an example of:

paraphrasing

Which of the following statements about listening is true, according to your text?

people spend more time listening than speaking

According to Edward T. Hall, this range of this type of distance is approximately 1½ to 4 feet:

personal distance

This type of language rule deals with the correct pronunciation of words:

phonological

When Jesse first met Nicolette, he extended his hand and said warmly, "Nice to meet you." In response, Nicolette sighed, rolled her eyes, and simply said, "Yah," in a very sarcastic tone. Jesse inferred that Nicolette was not excited about meeting him based on her reaction. Which rule of language did Jesse likely base his decision on?

pragmatic rule

The tendency to assume that attractive people have other positive qualities is called what?

the halo effect

Soldiers decline treatment for post-traumatic stress disorder primarily because:

they feel fear that their comrades will stigmatize them

Ambushing is listening carefully for the purpose of attacking a speaker

true

On average, we are able to remember about __________________ of what we hear.

25%

According to your text, this could qualify as noise:

Being too hot, loud music, or being hungry

During a counseling session with his wife, Edith, Harris frequently rolled his eyes, made rude and condescending remarks, and openly mocked Edith in front of their counselor. Harris's emotional state could best be described as:

Contemptuous

Our increasing engagement with social media has increased our listening effectiveness

false

Why do people tend to believe nonverbal messages even when they contradict verbal messages?

It is harder for most people to control their nonverbal communication than their verbal communication.

An allness claim is one in which the speaker intentionally misleads the hearer by arguing that everyone else agrees with his or her position.

True (Canvas says False is correct.)

Which statement provides good advice for listening support to someone whose sharing emotions?

Use paraphrasing to show you understand how the other person feels.

It's nearly impossible to tell if someone is psuedolistening (pretending to listen) because they rarely give themselves away

false

We engage in this form of listening when our goal is to evaluate or analyze what we're hearing:

critical

The literal, "dictionary" definition of a word is its __________ meaning.

denotative

When people get excited or aroused, this usually happens to their voice:

elevated pitch

A multi-dimensional response to any event that enhances or inhibits your goals is know as a(n):

emotion

When one member of a group spreads his or her emotional state to the others, ___________ has taken place.

emotional contagion

This form of listening occurs when you are trying to experience what another person is thinking or feeling:

empathetic

Research shows that most interruptions are competitive.

false

People who score highly on this personality trait are more likely than others to experience anger, guilt, anxiety, and depression:

neuroticism

Communication researchers report that evaluative communication evokes defensiveness.

true

Which of the following statements about credibility is NOT true?

Experience and expertise is the same thing

Literal listening involves focusing only on the relationship-level meaning of a message

false

Recently, scholars' tracking of adolescent girls' bullying shows that many young girls engage in social aggression towards other boys & they do so using distinctively feminine rules for expressing aggression.

false

Research indicates that most people spend more time talking than listening.

false

Most scholars think that emotions are

socially constructed

Studies on ____________ show that people spend more time eating, eat less, and rate food more highly in a fine dining situation

environmental factors

Saying that someone has been "let go" instead of "fired" is an example of which language behavior?

euphemism

All language is symbolic, and all symbolic systems constitute language.

false

Communication climate is unimportant in online contexts

false

Critical listening is more passive than informational listening.

false

Cultural training does not influence which emotions we express and how we express them

false

Emotional intelligence is the ability to listen supportively when other people share their feelings

false

Emotions generally last longer than moods.

false

Empathic listening means feeling sorry for someone else.

false

Listening non-judgmentally is important for effective critical listening.

false

Men generally talk more about personal feelings especially their shortcomings and self doubt

false

Most Hispanic, southern European, and Middle Eastern cultures are classified as low-contact cultures.

false

Most people operate at peak level when they are multitasking

false

Most research strongly supports the common notion that beauty is in the eye of the beholder.

false

The emotional contagion effect applies only to positive emotions, such as happiness.

false

The evaluation stage of listening involves making a value judgment about the merits of what someone else has said.

false

The factors that shape our relationships are universal across the cultures of the world

false

The shared opinion error occurs when one speaker inappropriately dominates the conversation.

false

We should use "you" language to express our feelings to others

false

When nonverbal cues conflict with verbal cues, people usually believe the verbal statements.

false

Edwina feels a knot in her stomach when she received a low grade on her exam. She noticed the knot and thought it constituted evidence of anxiety. This situation illustrates:

cognitive labeling of emotions

The tendency to pay attention only to information that supports our values and beliefs is called what?

confirmation bias

This type of listener engages messages for the intellectual challenges; in other words, he or she likes to think things through.

content-oriented listener

This type of gesture has a direct verbal translation:

emblem

This process involves changing the way you think about the situation that gave rise to a negative emotion:

emotional reappraisal

The strongest level of confirmation is

endorsement

This display rule involves acting as though you're indifferent or emotionless when you are actually experiencing an emotion:

inhibition

According to the text, the face is used primarily to communicate all of the following except:

intellect

According to the perceptual view of emotions, what occurs right before the response?

interpreted emotion

According to Albert Ellis, debilitating feelings are often caused by:

irrational beliefs

We respond differently to the same phenomenon depending on the meaning we attribute to it

true

A structured system of symbols used for creating meaning is known as a(n):

language

This is the active process of making meaning out of another person's spoken message:

listening

Words that evoke strongly positive or negative connotations are known collectively as:

loaded language

Lawrence is having trouble listening effectively in his advanced philosophy course. Usually he listens well in class, but the professor in this case is so full of information and presents such complicated ideas that Lawrence has difficulty following and retaining the lectures. Lawrence is experiencing a listening obstacle known as:

message complexity

A(n) _________________ is a memory aid that helps people recall important information.

mnemonic device

Six-year old Timmy did not get a toy from the supermarket that he really wanted. He refuses to sit near his mom or even hold her hand when he walks to the car. He is using _________ to indicate his angers.

proxemics

The most basic form of confirmation in interpersonal communication is:

recognizing another person exists

Your text described five stages in the grieving process. Which of the following was not among them?

retribution

Rachel finished her oral exam in her Spanish class and her teacher, Señora Lopez, evaluated her performance. Although Rachel did well on the exam and most of Señora Lopez's comments were positive, Rachel only focused on the negative critiques and felt very bad about her performance. Rachel just engaged in which of the following behaviors?

selective attention

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for:

separating what is said from what isn't said

Phonological rules deal with the correct pronunciation of words.

true

Poor listening is a leading reason why some people don't advance in their career

true

Slang can serve an important social function by helping people distinguish between those who do and do not belong to their social networks.

true

Social practices and messages influence both the emotions we feel and the ways in which we react to emotions.

true

The only guidelines in listening for pleasure are to be mindful & control distractions

true

The organismic view regards emotions as instinctual responses to physiological arousal by external stimuli (ie; getting 'butterflies in your stomach' when you see the person you like)

true

Understanding communication culture climates will give give you insight into why you feel relaxed & comfortable in some of your relationships, and uneasy & defensive in others

true

To an American, the phrase, "How are you today?" sounds correct whereas the phrase "Today you are how?" sounds incorrect. The second phrase violates which rule of language?

syntactical

An I-statement claims ownership of what one is feeling or thinking, whereas a you-statement shifts that responsibility to the other person.

true

Defensive listening involves perceiving personal attacks, criticism, hostility in communication that isn't critical/mean-spirited

true

Denying and suppressing felt emotions can contribute to a number of health problems.

true

External obstacles listening include message overload, message complexity & noise

true

External obstacles to listening include message overload, message complexity, and noise.

true

Hearing is a passive process; listening is an active process.

true

Mindfulness grows out of the decision to attend fully to another person

true

Nonverbal communication is rule-guided

true

Of all the senses, smell is most strongly tied to memory.

true

Our use of time can send powerful messages about value and power.

true

Part of effective listening is responding appropriately to what you hear.

true

People with high status and/or power tend to touch others & invade others' space more than do people with less power and/or status

true