550 final

The knowledge application component of knowledge management deals with workers improving their job activities.

True

The knowledge creation component of knowledge management is used to spur innovation.

True

Michelle is an organizational trainer who specializes in topics that most other trainers do not. She usually trains employees from multinational companies on how to get along with one another. Her sessions aim to increase awareness of, and empathy for, people who are not the same. The idea is to leverage their dissimilarity to enhance business performance. Which of the following training programs is Michelle conducting?

Diversity training

Jarod has hired a new business analyst who is a recent college graduate and holds an MBA. The analyst has some business experience prior to his graduate work, but is working in a new industry and a new role. Which type(s) of learning and development should Jarod put in place for this new recruit?

Double-loop learning and Mentoring

Which of the following is least likely to be a source of cultural misunderstanding?

Entertaining in restaurants

Which of the following examples illustrates practices that enhance creativity?

Eric, a team manager, encourages his team members to determine the best possible method for reaching a particular target.

Conceptual knowledge is very important because it alerts the leader to information that will make a difference in leadership.

True

Work groups tend to be more creative when group members support each other, and when the group is diverse in a number of ways.

True

Effective communication is a major tool the leader can use to inspire organizational members to take responsibility for creating a better future.

True

Seeing opportunities is an important part of entrepreneurial leadership.

True

The business strategy of acquisition is often used to acquire new technology that a firm needs to broaden its product line.

True

Alice works with Lee. She spends two days every month observing Lee's work activities, attending important meetings with him, and discussing important tactics. Lee conducts debriefing sessions with Alice where they discuss what she has learned and why it is necessary to use certain tactics at certain times. In this case, Lee is mentoring Alice using the approach known as _____.

shadowing

It is easier for the leader to influence others when he or she can make the constituents believe the resource at issue is in abundant supply.

False

Leaders who score high on the personality dimension of emotional stability might become more effective in their interpersonal relationships with the benefit of psychotherapy.

False

Strategic leadership is more concerned with goal setting than with inspiration.

False

The emotional aspects of leadership succession are ignored when a business founder is replaced by another leader.

False

The purpose of the strategy of competitive advantage is to hire people away from competitors.

False

Arnold, a team manager, believes​ in treating all his team members equally. He adheres to his beliefs irrespective of the circumstances. Which ethical leadership behavior is Arnold demonstrating?

Integrity

Brendon, the manager of a telemarketing team, asks his team members if they would consider a customer's inquiry about a product to be a sale. His evaluation of their responses as being ethical or unethical is likely to be based on which theory or principle?

Intuition and common sense

Which of the following is a major aim of socializing programs?

It helps employees understand and accept the company's vision and values.

Which one of the following questions in an ethical screen deals with the philosophical principle of reversibility?

What would you tell your child to do?

An important way for leaders to capitalize on challenging experiences is for them to be given _____.

leeway in choosing how to resolve the problem

Executive coaching is beneficial because _____.

managers receive advice and encouragement about leadership skills

Financial manager Josie needs a creative idea. She might try jogging because:

physical exercise pumps more blood and oxygen into the brain

Martin, a senior manager in a company, bribes a government officer to secure a government contract. He justifies his actions stating that he acted in the best interests of the company and nobody stopped him. ​In the given scenario, Martin is justifying his actions by resorting to _____.

rationalization

Several psychiatrists and corporate governance experts claim that some executives are unethical because they feel they are entitled to whatever they can get away with or steal.

true

Tolerance for ambiguity is an asset for overseas executives because guidelines on how to behave in most cross-cultural situations are not clear cut.

true

An example of an executive leader helping sustain the environment would be to:

use as much renewable energy as possible at the company.

Estelle plans to present the science project assigned to her in a creative manner.​ She concentrates on finding ways to present her project. She comes up with possible solutions without evaluating them. Which step of

​Immersion

Many unethical behaviors at the leadership level have:

led to the layoffs of thousands of workers.

Many people are concerned that diversity training tends to reinforce stereotypes about groups.

true

Blue Pharma Inc., a large and profitable pharmaceutical company, invests in a number of social responsibility initiatives that increase the profitability of the company. What can be inferred from the given scenario?

Corporate social performance and corporate financial performance feed and reinforce each other.

Robert, a manager, has to decide on promotions for his team members. Robert contemplates promoting one of his friends despite the team member's poor performance, but he decides against it because he feels it is unfair to his team. The question concerning the fairness of Robert's actions is based on which theory or principle?

Deontological theory of justice

Felix Inc., a real estate company, wants to increase efficiency at work and improve customer experience. In pursuit of this goal, it creates an online portal that could store relevant information on various aspects in a systematic manner. Users can easily access required information. Which of the following captures the above mentioned scenario?​

Knowledge dissemination

Jonathan takes over as the manager of the product design team of a company producing machine parts. Jonathan is a very creative leader. As a creative leader, which of the following personality traits might Jonathan possess?

Nonconformist and thrill-seeking

Edward is the owner of a large food and beverage export company. As a social responsibility initiative, Edward decides to open a chain of convenience stores across the city. A portion of the revenue generated from these stores will be used to fund soup kitchens across the city. In this scenario, Edward is engaged in which type of initiative?

Social entrepreneurship

Adam, a project coordinator at a non-profit organization, observes that funds granted to the organization by various sources are being misused by management. He feels it is unethical and reports the issue to the authorities. Which concept best describes Adam's actions?

Whistleblowing

A cognitive characteristic of creative people is that they _____.

are able to think divergently.

When faced with conflict, a Malaysian manager is likely to:

be diplomatic in finding a solution.

When communicating with people from different cultures, it is important to:

be sensitive to differences in nonverbal communication

A major leadership initiative for enhancing a learning organization is to:

create a strategic intent to learn.

Anthony works in the design team of a publishing company. He is not particular about obtaining approval from his team members for his creative design ideas. Hence, it can be observed from the given scenario that _____.

creative people are generally nonconformists

Attempts at persuasion, including inspirational speaking and writing, begin with the:

credibility of the message sender.

Zack was transferred to his branch office in Namibia. It was his first time in Africa and he was completely unfamiliar with the place. Zack displayed patience and flexibility. He listened and acquired knowledge about a few local practices and learned a few words of the native language. This indicates that Zack is _____.

culturally sensitive

Studies have shown that employees working in an ethical environment tend to:

deliver superior performance.

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

different from but not inferior to yours.

Call center manager Charlie has a strong performance orientation value. Therefore, he is likely to:

encourage high standards of excellence at the call center.

One of the approaches for achieving a socially responsible and ethical organization is to _____.

engage in philanthropy

Marcy is a professional who provides advice and encouragement to leaders and managers in relation to their leadership skills. Her approach is very direct and she strives to help people improve in areas that usually prevent them from attaining further progress as good leaders. She helps leaders in reshaping their image to add value to their skills and professional appearance. In this case, Marcy is using a form of leadership development known as _____.

executive coaching

To persuade group members to accept their idea, it is recommended that leaders:

explain the benefits of their proposal.

A study found that when executives on overseas assignments had low emotional intelligence, they often:

failed in their assignments.

According to Richard Branson, a top executive at Virgin Atlantic, a special type of challenging experience that contributes enormously to reaching one's leadership potential is _____.

failure

Ethics deals only with compliance to rules and regulations.

false

An example of a formal mechanism for dealing with ethical problems is:

having an ethics committee for reviewing complaints about ethical problems.

Chief financial officer Justin took his family on an Asian vacation using the company jet. He excuses his behavior by stating, "My family and I were spreading goodwill around the world for the company." Therefore, Justin tries to defend his actions by:

rationalizing.

The purpose of collaboration is to:

search for win-win solutions to conflicts.

When senior management provides strategic leadership for ethics:

senior managers become ethics leaders.

Multiunit organizations sometimes enhance creativity by:

sharing ideas across divisions.

A key part of knowledge management in organizations is:

sharing information systematically.

Susan is the proud owner of an apparel boutique. She has a few branches and has decided to focus on one particular branch where the business does not seem to be doing well. The branch has been incurring losses and has affected the overall business strategy planned by Susan. However, Susan has decided to take on the challenge and rebuild her brand name. Because Susan has never dealt with such a challenge, she could be said to be _____.

stepping outside of her comfort zone

Rita is a leader of high integrity. According to the technical meaning of integrity, Rita will:

stick to the principles she thinks are right.

Strategic leadership is a process of providing:

the direction and inspiration needed to create or sustain an organization.

Lorenzo Inc., a pharmaceutical company, has decided to purchase two major biotechnology research firms in order expand its operations and enhance its market presence. This is an example of:

​growth through acquisition

Rupert, a manager, wants to implement the practice of maintaining work logs to monitor the progress of projects. This process requires all the members of the team to update their daily activities on a dedicated online portal. Rupert asks one of the team members to speak in favor of this process. He feels that the team members would be convinced if one of their peers convinces them about the benefits of this process. Which persuasion technique is Rupert using to convince his team about the new process?

Social proof

Which of the following is a major disadvantage of having an outsider hired for a leadership position?

The outsider does not understand the industry or how to bring about change in the company.

Linda and Leonard are having an argument about the division of household chores. They come to a compromise where neither of them is entirely satisfied. Which one of the following conflict management styles is seen in the given scenario?

The sharing style

Derek was the manager and head of Mizokka Inc. He was a dynamic, charismatic leader and a great motivator. When he announced his retirement, most of the employees were disappointed and believed that the organization would no longer remain the same. Derek also announced that he would be replaced by an experienced leader who will be joining them from another organization. This news was not received well by most employees. Since Derek was well liked by his employees, which of the following is most likely to ensue on the arrival of the new leader?

The turnover is likely to increase

Which of the following examples illustrates a method for creating a socially responsible and ethical organization?

ABC Inc., a large industrial group, encourages its senior managers to set examples for other employees by being fair and just in their actions.

A market research firm works on a variety of projects sourced from across the country. It has a deliberate policy of employing research team members from a variety of cultural minorities such as Asians, Africans, Hispanics, and Native Americans. This policy of the firm is likely to:

enhance team performance.

A recommended starting point in establishing a climate for creative thinking in an organization is to:

establish a vision and mission that includes creativity.

A strong performance orientation is a strong cultural value of French German middle managers.

false

The business strategy of differentiation involves making a product or service unique by offering it at an unusually low price.

false

The typical Malaysian manager is likely to lack compassion for workers and at the same time be highly participative.

false

A common thread to creativity-enhancing exercises is that they require:

flexible thinking.

Remo believes in saving at least 50 percent of his salary every month. He is very stringent about his plans and wants all the financial security that he can afford. He has made several investments with retirement plans, insurances, and miscellaneous expenses in mind. Remo's cultural values indicate that he is extremely ____________.

future oriented

Milton, a manager, is forced to turn down an idea for a new product from Steven, one of his most creative team members, because of financial limitations. In order to prevent Steven from feeling discouraged, Milton should _____.

give gentle feedback to Steven when turning down the idea

Gelsemium Corp., a television manufacturer, is a new entrant in the industry. In order to quickly acquire a share of the television market, it benchmarks the standards and practices of Ivy Corp., a leader in the television manufacturing sector. Gelsemium Inc.'s strategy is referred to as:

imitation.

Robert is one of the most creative research scientists in his company that produces high performance plastics for various applications. He comes up with a research proposal to develop a material to be used in aircrafts that can result in increased fuel efficiency. The company's top management refuses to accept Robert's proposal. However, Robert persists with his idea and convinces his superiors after several discussions and presentations. In the context of creative thinking, the role played by Robert in convincing his superiors to proceed with his proposal is that of a(n) _____.

lawyer

Todd, an American strategy specialist, visits his company's Italian affiliate. He is introduced to Annette, a native Italian and the human resources director of the Italian affiliate. Todd should probably:

lightly kiss Annette on both cheeks.

An intellectual characteristic of creative people is that they:

maintain a youthful curiosity throughout their lives.

Online mentoring works by essentially _____.

matching mentors and mentored employees via websites

Stuart, the director of a company producing electrical appliances, is preparing to address the sales team to appreciate their performance. When preparing his message for the speech, Stuart should ensure that _____.​

the message is geared to the listeners

Of the following leadership practices, the least likely to enhance innovation is:

to encourage innovation for its own sake.

Wilson is an aspiring trainer. Currently, he is working with a soft-skills training firm and undergoing training to be a trainer. His mentor, Richard, has asked Wilson to observe one of the training sessions that he is conducting. Wilson will then have to conduct a mock training session in a similar fashion. Richard will provide feedback to Wilson based on his performance. Which of the following types of leadership development programs is Wilson undergoing?

Behavioral role modeling

Harrison has been sent from California to Beijing to manage a project there. He is appalled at the number of hours people put in at work in Beijing. Harrison is not used to such long hours and he is surprised that people are so noncommunicative. Most of the employees eat lunch alone, take breaks alone, and avoid discussing personal matters or even jokes at work. Which of the following problems of cultural misunderstanding is Harrison facing?

Differences in work habits

Anecdotes make their strongest contribution in communicating technical information and facts and figures to employees.

False

Owen Corp., a company operating in the retail industry, has an implicit policy of recruiting candidates from the majority community. Its rival firm, which encourages job applications from diverse backgrounds, has been registering a higher profit consistently. In the context of the implicit recruitment policy at Owen Corp., which of the following is more likely to contribute to such a pattern in profitability?

It could have shrunk its supply of potential candidates.

Which of the following is an advantage of coaching?

It helps a person improve in an area that is preventing him or her from becoming a leader.

Which of the following examples shows the use of inspirational communication?

Ivan, a senior employee of a company, often narrates stories about the organization's growth over the years to new employees.

Which of the following examples shows the use of a power-oriented linguistic style?

Janet speaks in a loud and clear voice during team meetings so that everyone can hear her.

Gabriel is a creative ballet dancer because of her interest and the satisfaction she derives from it. She is completely involved in the activity and gives it her best. Which of the following characteristics of creative individuals is shown in the given example?

Passion for the task and non-conformity

The board of directors at Veerz Inc. is looking to hire a new CEO for their firm. They have decided that their new CEO should be someone from outside the organization with ample experience in the industry and leadership capabilities. The board has decided to follow the general procedure for selection. Potential candidates will be thoroughly screened, background checks will be performed, and previous employers or business partners will be contacted to ensure one's candidature. However, the organization must conduct this process in a formal manner and use intermediaries to do the job for them. In this case, which of the following methods is the board likely to use?

They would hire an executive search firm to locate the desired candidate.

A feedback-intensive program of leadership development helps participants identify the reasons for their behaviors

True

A sign of possible misunderstanding when communicating with a person whose first language is not the same as yours is inappropriate laughter on his or her part.

True

According to the Hedgehog concept, a company succeeds by:

becoming very good at one thing.

Which of the following is not a useful strategy in forming a creative work group?

Form the group from within a single unit in the company.

Which of the following examples shows the best way of overcoming cross-cultural communication barriers?

Richard, the business development head of a company, ensures that he uses straightforward language when talking to international clients.

_____ are used to give managers the opportunity to work on problems that approximate those faced by the company.

Simulations

A key initiative for retaining minority group members and assisting in their advancement is:

mentoring

The _____ is a leadership network aimed at doing one's assigned task more effectively.

operational network

A marketing advantage for a company having a multicultural work force is that:

programs can be readily developed to reach a targeted ethnic or racial group.

A key aspect of cultural intelligence is to be able to interpret someone else's unfamiliar and ambiguous gestures the same way as his or her compatriots would.

true

The stereotype of the leadership style of the manager in the southern U.S. is that he or she is laid back and interested in relationship building.

true

Which of the following is a contributing factor to team learning?

​Personal mastery of the job

Which of the following is an example of an action learning program for leadership development?

Barry, a production manager, has been assigned a project from the corporate social responsibility division of his company.

Which of the following is not a practical justification for practicing corporate social responsibility?

Executives will later be given greater latitude by governmental oversight when moral lapses inevitably occur.

Bright Inc., a company exporting electrical appliances, fails to deliver a large shipment on time to a customer in a different country due to certain technical problems. In order to avoid embarrassment, the officials of Bright Inc. conduct themselves in a dignified manner, as they may have to deal with the customer in future. Which of the following aspects of negotiation is seen in the given example?

Face saving

Crowdsourcing is an untested method of generating ideas that should not yet be considered as a viable alternative to strong in-house creative innovation.

False

A creative idea is considered to be innovative when the idea:

is put into action.

A worker has the experience of flow when he or she:

is totally absorbed in the task at hand.