6 Step Troubleshooting Process

What is Step 6 of the Six-Step Troubleshooting Process?

Document findings, actions and outcomes.

What is Step 4 of the Six-Step Troubleshooting Process?

Establish a plan of action to resolve the problem and implement the solution.

What is Step 2 of the Six-Step Troubleshooting Process?

Establish a theory of probable cause (question the obvious).

What is Step 1 of the Six-Step Troubleshooting Process?

Identify the Problem.

In the Six-Step Troubleshooting Process what step is Identify the Problem?

Step 1

In the Six-Step Troubleshooting Process what step is Establish a Theory of Probable Cause?

Step 2

In the Six-Step Troubleshooting Process what step is Question the Obvious?

Step 2

In the Six-Step Troubleshooting Process what step is Establish a plan of action?

Step 4

In the Six-Step Troubleshooting Process what step is Implement the Solution?

Step 4

In the Six-Step Troubleshooting Process what step is If Applicable, Implement Preventative Measures?

Step 5

In the Six-Step Troubleshooting Process what step is Verify Full System Functionality?

Step 5

In the Six-Step Troubleshooting Process what step is Document Findings, Actions and Outcomes?

Step 6

What is Step 3 of the Six-Step Troubleshooting Process?

Test the theory to determine the cause.

What is Step 5 of the Six-Step Troubleshooting Process?

Verify full system functionality and if applicable, implement preventative measures.