6. Troubleshooting Methodology
CompTIA 6-STep Troubleshooting Process
1. Identify the problem. 2. Establish a theory of probably cause. (Question the obvious) 3. Test the theory to determine cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement preventative measures. 6. Document findings, actions, and outcomes.
Sixth Step
Document findings, actions, and outcomes
Fourth Step
Establish a plan of action to resolve the problem and implement the solution
Second Step
Establish a theory of probable cause
First Step
Identify the problem
Third Step
Test the theory to determine cause
Fifth Step
Verify full system functionality and, if applicable, implement preventive measures