6. Troubleshooting Methodology

CompTIA 6-STep Troubleshooting Process

1. Identify the problem. 2. Establish a theory of probably cause. (Question the obvious) 3. Test the theory to determine cause. 4. Establish a plan of action to resolve the problem and implement the solution. 5. Verify full system functionality and if applicable implement preventative measures. 6. Document findings, actions, and outcomes.

Sixth Step

Document findings, actions, and outcomes

Fourth Step

Establish a plan of action to resolve the problem and implement the solution

Second Step

Establish a theory of probable cause

First Step

Identify the problem

Third Step

Test the theory to determine cause

Fifth Step

Verify full system functionality and, if applicable, implement preventive measures