A+ 220-1002: Software Troubleshooting

Place the steps for remediating a malware infected system in the correct order:

1. Identify and research malware symptoms 2. Quarantine the infected systems 3. Disable System Restore (in Windows) 4. Remediate the infected systems 5. Schedule scans and run updates 6. Enable System Restore and create a restore point (Windows)

Place the steps in the troubleshooting process in correct order:

1. Identify the problem 2. Establish a theory of probably cause 3. Test the theory to determine cause 4. Establish a plan of action to resolve the problem and implement the solution 5. Verify full system functionality and, if applicable, implement preventative measures 6. Document findings, actions, and outcomes

What is a Windows stop error commonly called?

BSoD

What key do you strike before the Windows logo screen appears to enter the Advanced Boot Options menu?

F8

Which of the following actions would be appropriate responses to an "invalid boot disk" error message in Windows?

Remove USB Verify boot order in SYSTEM BIOS Remove CD/DVD

What can a shutdown and restart of your Windows 10 mobile device also be called?

Soft reset

Which of the following actins are you most likely to take in the event you our mobile device has suffered unauthorized access via malware?

Uninstall apps Restore from Cloud backup Change your password Reinstall apps

Which tool would you use to boot Windows following a stop error from which the machine is unable to restart?

WinPE