A Guide to Computer User Support Ch.11

Which of the following skill levels deals with performing a task effectively and efficiently?

expertise

_______ is an activity in which trainees participate in a rehearsal or practice of a simulated work environment situation.

role play, role playing

Which statement accurately describes the costs associated with computer-based delivery methods?

the development cost is high, but the cost per user is low

In the classification of skill levels listed below, what is the sequence in which the skills are usually built? (1) basic skills; (2) concepts; (3) experise; (4) understanding

2-4-1-3

Which of the following training environments is generally the most cost-effective because the ratio of trainees to trainers is highest?

classes

_______ is a skill level in which a trainee learns the basic vocabulary needed to communicate with others

concepts level

Printed materials designed to be taken away by trainees from a training session to refresh a user's memory are called

handouts, reference sheets

______ is a training approach that matches the needs of each individual trainee with an information-acquisition strategy in order to achieve the most effective training results.

learning styles

_____ materials combine text, images, animation, and sound in a training delivery system.

multimedia

Which one of the following is not a step in the training process described in this chapter?

perform

Which of the following learning methods results in the highest retention and trainee performance?

problem solve

Which of these assessment tools is aimed primarily at evaluating a trainer's effectiveness?

training evaluation surveys