A Guide to Computer User Support Ch.11
Which of the following skill levels deals with performing a task effectively and efficiently?
expertise
_______ is an activity in which trainees participate in a rehearsal or practice of a simulated work environment situation.
role play, role playing
Which statement accurately describes the costs associated with computer-based delivery methods?
the development cost is high, but the cost per user is low
In the classification of skill levels listed below, what is the sequence in which the skills are usually built? (1) basic skills; (2) concepts; (3) experise; (4) understanding
2-4-1-3
Which of the following training environments is generally the most cost-effective because the ratio of trainees to trainers is highest?
classes
_______ is a skill level in which a trainee learns the basic vocabulary needed to communicate with others
concepts level
Printed materials designed to be taken away by trainees from a training session to refresh a user's memory are called
handouts, reference sheets
______ is a training approach that matches the needs of each individual trainee with an information-acquisition strategy in order to achieve the most effective training results.
learning styles
_____ materials combine text, images, animation, and sound in a training delivery system.
multimedia
Which one of the following is not a step in the training process described in this chapter?
perform
Which of the following learning methods results in the highest retention and trainee performance?
problem solve
Which of these assessment tools is aimed primarily at evaluating a trainer's effectiveness?
training evaluation surveys