A+ Quizzer
88Of the ports below which of the following is the standard HTTP port? A. 25 B. 80 C. 110 D. 443
B
33 Which of the following interfaces can support the MOST devices per port? A. USB 1.1 B. Bluetooth C. IEEE 1394 D. RS-232
A
70A technician has had several support requests for one PC. The technician has reseated the PCI cards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC s issue? A. Faulty RAM B. 240 volt Kitchen outlets C. Power Brownouts D. Excessive Heat
D
67Which of the following provides the BEST transfer speed for a HDD? A. SATA B. IEEE 1394 C. EIDE D. IDE
A
3 Which of the following protocols is used to retrieve email? A. SFTP B. FTP C. SMTP D. POP3
D
17 Which of the following Network cables would a technician find on RJ-45 connector? A. UTP B. Coaxial C. USB D. Fiber
A
24 In Windows Vista, in order to create a spanned volume, the additional disk(s) MUST. A. Have unallocated space B. Be compressed C. Be encrypted D. Contain the operating system
A
29 Which of the following is feature of a Docking Station? A. Provides additional connectivity B. Expands the laptop memory C. Provides a built in tape device D. Provides power surge protection
A
42 Antistatic devices should be used when: A. Replacing hardware. B. Lifting heavy equipment. C. Updating software. D. Cooling equipment.
A
52 A user reports a problem with a PC located in the same room as cement testing equipment. The room has adequate cooling. The PC will boot up but locks up after 5 to 10 minutes of use. After a lockup, it will not reboot immediately. Which of the following is the MOST likely problem? A. The PC air intakes are clogged with cement dust. B. The PC has a virus. C. The power supply is underrated for the electrical load of the PC. D. The CPU heat sink underrated for the CPU.
A
54 Which of the following should be done FIRST when identifying and troubleshooting a problem? A. Question the user and identify any user changes to the computer. B. Establish a theory of probable cause. C. Establish a plan of action to resolve the problem and implement the solution. D. Test the theory to determine cause.
A
63Please refer to the attached graphic. Which of the following is the MAXIMUM amount of supported machines in the pictured setup? A. 4 B. 5 C. 8 D. 15
A
71A technician inserts a Windows OS install disk into the CD-ROM to upgrade the OS on a computer but after several restarts, the computer does not boot from the disk. Which of the following MOST likely needs to be configured? A. BIOS settings B. Network Configuration C. Repair Options D. Wake On LAN settings
A
78A technician installs an additional hard drive controller. Which of the following processes will MOST likely prevent errors? A. 1) Apply System Updates2) Update the BIOS3) Install the card4) Install the driver5) Upgrade the Card Firmware B. Install the card2) Update the BIOS3) Upgrade the Card Firmware4) Install the driver5) Apply System Updates C. 1) Apply System Updates2) Install the driver3) Install the card4) Upgrade the Card Firmware5) Update the BIOS D. 1) Update the BIOS2) Install the driver3) Install the card4) Upgrade the Card Firmware5) Apply System Updates
A
87The most important customer a technician has is: A. The customer standing right in front of them. B. The customer who owes the company the most money. C. The customer calling on the phone. D. The customer they have an appointment with in an hour.
A
90A technician just finished installing a new printer on an end user's computer. Which of the following will enable the technician to see the test page option for the pnnter1? A. Right-click on the printer and select Properties B. Double click on the printer icon C. Right-click on the printer and select Set as Default D. Right-click on the printer and select Open
A
97A user states that whenever they try to launch a certain installed application, they hear unusual whirring/clicking sounds from their machine and the application never loads. Which of the following components would a technician MOST likely need to replace? A. Hard Disk Drive B. Optical Drive C. Power Supply Unit D. Case Fan
A
98Which of the following voltages is MOST commonly associated with DIMMS? A. +3.3V B. +5V C. -12V D. +12V
A
20 Which of the following would a technician use to install a manufacturer's image on a notebook?(Select two) A. Recovery CD B. System Restore Utility C. Access a recent data backup D. Utilize a Recovery Agent feature E. Factory recover partition
A,B
59The Complete PC Backup feature is available in which of the following versions of Windows?(Select TWO) A. Windows Vista Ultimate B. Windows Vista Business C. Windows XP Professional SP2 D. Windows 2000 Professional E. Windows Vista Home Basic F. Windows Vista Home Premium G. Windows XP Home
A,B
94Which of the following are advantages of using Dynamic Host Configuration Protocol? (Select TWO). A. IP addresses can be managed from a central point B. Computers can automatically get new addressing when moved to a different network segment C. Media Access Control addresses can be changed automatically D. The network speed can automatically adjust based on the type of traffic being generated E. The HOSTS file on the computer can be validated for proper entries
A,B
30 Which of the following is commonly used to create a LAN in home network? (Select two) A. Switch B. Satellite C. DSL D. Dial-up E. Ethernet
A,E
69Which of the following is commonly used to create a LAN in a home network? (Select TWO) A. Switch B. Satellite C. DSL D. Dial-up E. Ethernet
A,E
1 Which of the following types of software protection will help mitigate any threats coming from worm and Trojans? A. Spam Blocker B. Antivirus C. Anti Spyware D. Anti Adware
B
10 A user made a change to their windows XP system that caused problems. The technician wants to restore the system on previous state. The technician cannot find the previous restore point. Which of the following is problem? A. The technician is not in administrator mode. B. System restore is turned off. C. System 32 folder has been removed. D. System restore is not supported on the OS version.
B
64A technician receives a request to build a machine and install a 64-bit operating system. Which of the following processors would the technician use in this system? A. Pentium 4 B. Athlon XP C. Celeron D. Itanium 2
D
13 Which of the following is the MAXIMUM number of devices connected per IEEE 1394 controller? A. 4 B. 63 C. 64 D. 128
B
15 Which of the following will BEST conserve resources and prolong equipment life? A. Firmware updates B. Power Management C. Disk Defragmenter D. Clean with a lint-free cloth
B
19 Which of the following functions can be performed by using the msconfig command? A. Update the product key information for the Microsoft OS. B. Prevent specific programs from beginning at the system startup. C. Find specific information about the system hardware configuration. D. Configure the boot order of the system hardware devices.
B
21 Which of the following differentiates between passive and active cooling? A. Active cooling allows heat to be transferred to a heat sink and distributed in a radiant fashion. B. Passive cooling allows heat to be radiated away from the CPU by dispersion. C. Active cooling does not require a thermal compound to sit between the CPU and the heat sink. D. Passive cooling occurs when cool air or a liquid medium is passed across a surface of the CPU.
B
22 A user states that their laptop is not working. A technician determines the laptop is booting. But there is no image on the LCD Next, the technician plugs an external monitor into the laptop and it functions correctly. Which of the following should the technician do NEXT in troubleshooting this issue? A. Reload the LCD drivers. B. Check the alternate display switch. C. Replace the LCD. D. Check the back light is functioning correctly.
B
26 A user reports that they are unable to connect to any wireless network. The laptop technician verifies that the latest wireless drivers have been installed. Which of the following trouble shooting steps should also be taken to kept resolve this issue? A. Remove unneeded peripherals B. Check the switch for built - WIFI antenna C. Replace network cable D. Ensure NIC disabled
B
27 Which of the following commands will allow a technician to test a network card? A. tracert comptia.org B. ping 127.0.0.1 C. msconfig D. ip config
B
41 Which of the following features are available in Windows 7 Professional beyond those available in Windows 7 Home Premium? A. Home Group B. Windows XP Mode C. Aero Desktop D. Internet Explorer 8
B
5 A computer in a warehouse experiences hardware faults and often requires replacement of power supplies, CPUs and CD ROM drives. Which of the following tools will help prevent the hardware faults? A. Anti-static wrist straps B. Compressed air C. Anti-static wipes D. Operating system rescue disk
B
50 Which of the following printers uses toner to transfer an image onto paper? A. Inkjet B. Laser C. Impact D. Thermal
B
51 Which of the following cables can be used to directly connect a laptop to a PC for ICS? A. IEEE 1394 cable B. CAT5 crossover cable C. CAT5e patch cable D. Parallel cable
B
53 Which of the following is commonly used to restrict access to a network, based on the physical hardware address of the client's network device? A. DHCP settings B. MAC filtering C. SSID broadcast D. WEP key
B
62Which of the following types of printers uses a fuser to print a document? A. Thermal B. Laser C. Inkjet D. Dot Matrix
B
65Which of the following is the key combination to resolve an inverted display? A. Windows Key + ALT + U B. CTR + ALT + Down arrow C. SHIFT+ HOME + PG UP D. CTR + TAB + Enter
B
7 Which of the following processor types is manufactured by AMD? A. Celeron B. Athlon C. Pentium D. Core 2 Quad
B
73Which of the following Internet connections has the HIGHEST latency? A. Cable B. Satellite C. DSL D. Dial-up
B
79A company printer is used to print payroll checks on paper forms with carbon backing. Which of the following is the BEST type of printer for this scenario? A. Laser B. Impact C. Inkjet D. Thermal
B
81Which of the following connectors uses the main board ATX connector type? A. Centro nix B. 20/24 pin C. BNC D. Molex
B
84Which of the following methods is the correct use of a KVM switch? A. To connect multiple monitors to one computer. B. To connect multiple computers to one set user interface. C. To connect multiple computers to each other. D. To connect multiple keyboards to one computer.
B
66Which of the following network types allows for high speed data communication and is the MOST difficult to splice into? A. Cable B. DSL C. Satellite D. Fiber
D
35 Which of the following ports does Windows firewall open by default for Remote Desktop to work? A. 25 B. 80 C. 3389 D. 8080
C
31 Which of the following should be checked prior to an operating system being installed? A. HDD B. USB C. RAM D. HCL
D
75A technician installs a new graphics card in a computer and upon booting up nothing happens. The technician puts the old graphics card back into the computer and the computer boots up normally. Which of the following would be the BEST source of information to solve the problem?(Select TWO). A. Chat room discussion online B. Installation manual C. Ask another technician D. Manufacturer's website E. OS forum online
B,D
11 Which of the following is LAST step of troubleshooting theory? A. Establish a plan of action to restore the problem and implement the solution. B. Verify full system functionality and if applicable implement preventative measures. C. Document findings, actions, and outcomes. D. Question the user and identify user charges.
C
12 A technician is installing a program on a Windows Vista computer and the installation fails. Which of the following is NEXT step? A. Reinstall Windows XP on the computer. B. Contact the program's manufacturer. C. Run the installer as an administrator. D. Upgrade to Windows 7
C
14Which of the following printer types requires the use of toner? A. Impact B. Inkjet C. Laser D. Thermal
C
16 Which of the following describes keeping the desk area free of trip hazards such as loose cables? A. Network interface B. Client Configuration C. Cable management D. Personal Area Network (PAN)
C
23 Which of the following security measures ensures an unauthorized user cannot boot to the OS without physical case? A. Kerberos authentication B. Bit Locker encryption C. BIOS password D. Disabling USB ports
C
25 Which of the following interfaces would a technician use the launch IPCONFIG from? A. MMC B. Control Panel C. Command Prompt D. Task Manager
C
32 Which of the following is a power supply that has one single plug and socket? A. Heat sink B. AT C. ATX D. UPS
C
34 Which of the following is an example of a serial port? A. LPT1 B. PRN C. COM1 D. VGA
C
37 Which of the following steps BEST describes how to replace a defective sound card in a desktop PC? A. Put on anti-static strap, replace power supply, uninstall drivers, remove cover and cables including power cord, and put in new sound card B. Uninstall drivers, remove all cables including power cord, remove cover, put on anti-static strap, remove memory, remove sound card, put in new sound card. C. Put on anti-static strap, remove cover, remove all cables, remove sound card, put in new soundcard D. Remove cover, uninstall drivers, remove all cables including power cord, remove sound card, and put in new sound card.
C
39 Which of the following is the MOST secure communication method for a wireless network? A. MAC filtering B. WPA C. WPA2 D. WEP
C
4 On Windows 7, which of the following paths allows a user to configure a fingerprint reader? A. Start > Settings > Device Manager > Biometric Devices B. Start > Computer > Devices > Biometric Devices C. Start > Settings > Control Panel > Biometric Devices D. Start > Programs > System Settings > Biometric Devices
C
40 A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the MOST likely cause? A. The display is defective. B. The video card needs to be flashed. C. The internal adapter has not been disabled. D. The new video card is defective.
C
43 Which of the following describes a secure connection over the Internet between two sites? A. FTP B. VLAN C. VPN D. HTTP
C
45 A laser printer has an error 'tray two paper jam' but tray two does not have any paper in it. Which of the following should the technician do FIRST? A. Replace the tray two paper sensor and run the printer self test. B. Remove the tray two paper sensor and clean the print head C. Check the tray two paper sensors for blockage and run the printer self test. D. Check the tray two paper rollers for blockage clean the print head, and run the printer self test.
C
47 Which of the following is the LAST step of the troubleshooting theory? A. Establish a plan of action to resolve the problem and implement the solution. B. Verify full system functionality and if applicable implement preventative measures. C. Document findings, actions, and outcomes. D. Question the user and identify user changes
C
48 Which of the following is a networking technology used to create a Personal Area Network (PAN)? A. Dial-up B. Broadband C. Bluetooth D. Satellite
C
55Which of the following protocols is used to connect to a secure Internet website? A. POP3 B. FTP C. HTTPS D. HTTP
C
57A user states that a new graphical intensive application they are using will not load because it requires Direct3D to be enabled. Which of the following utilities would be used to enable this? A. services.msc B. appwiz.cpl C. dxdiag.exe D. msconfig.exe
C
6 Which of the following is the MOST effective means for a technician to prevent ESD damage when installing RAM? A. Touching grounded metal before contacting components B. Ensuring the AC plug has a ground post C. Wearing a grounded wristband D. Wearing rubber-soled shoes
C
68A technician turns on the computer and a blue screen appears on the monitor with an error code. Which of the following is the BEST place for the technician to find out what this error code means? A. Hardware manufacturer's website B. Third party websites C. OS manufacturer's website D. Installation manuals
C
72A laptop with an external USB hard drive and an external monitor is not booting from the internal hard drive. Power has been verified and the battery is fully charged but the laptop appears to be stopping after POST. Which of the following will help troubleshoot the cause of this problem? A. Format the external USB hard drive. B. Turn off the external monitor C. Disconnect the external devices. D. Remove and reseat the laptop battery
C
8 A laptop with an external USB hard drive and an external monitor is not booting from the internal hardware drive. Power has been verified and the battery is fully charged. But the laptop appears to be stopping after POST. Which of the following will help troubleshoot the cause of problem? A. Format the external USB hare drive. B. Turn off the external monitor C. Disconnect the external monitor D. Remove and reset the laptop battery
C
82Which of the following helps protect important confidential information from being publicly disclosed? A. Hard drive wiping B. Social Engineering C. Classification D. RAS server
C
86Which of the following network cable types is MOST often used in environments where physical security of the data is the top priority? A. UTP B. Coaxial C. Fiber optic D. STP
C
9 A technician has completed upgrading a computer from Windows Vista to Windows 7. According to the system and video drivers need to be upgraded. Which of the following is BEST source for theses drivers? A. The Microsoft Windows 7 website B. The manufacturer's website C. The windows Hardware Compatibility List D. The drivers that came in the original Windows Vista Installation CD
C
92If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer? A. End the call quickly, even if a solution has not been found. B. Ask the caller to call back in a while. C. Put the caller on hold briefly and take a deep breath, D. Pass the caller to another support representative.
C
93In Windows XP, which of the following locations allows the mouse pointer to snap to the default button in a window? A. Start>Settings>Control Panel>System>Hardware B. Start>Settings>Control Panel>Display>Appearance C. Start>Settings>Control Panel>Mouse>Pointer Options D. Start>Settings>Control Panel>Mouse>Pointers
C
96Which of the following should be completed NEXT, after testing the theory of probable cause? A. Verify full system functionality B. Implement preventative measures C. Establish a plan of action to resolve the problem D. Implement the solution to the problem
C
28 A travelling user needs to use a printer in the business room in their hotel. They have a laptop with Windows 7. The printer has USB and Ethernet ports. The user connects the laptop to the USB post, and after the laptop installs the device the user cannot print. How can the user verify the connection? A. Restart the print spooler service B. Ping the printer C. Try to print from another computer in the business room D. Check the online status of the printer.
D
36 Which of the following are advantages of NTFS over FAT32? (Select TWO) A. Read-only capabilities B. Hidden files C. Encryption D. Full control capabilities E. Increased security
C,E
100Which of the following adapter types uses a 7-pin cable to transmit video signals? A. RGB B. DVI C. HDMI D. S-Video
D
18 Which of the following ports does an impact printer use? A. Wi - Fi B. PS/2 C. USB D. LPT
D
2 An end user is having problems printing from an application. The technician attempts to send a test page to printer. Which of the following BEST explains the reason the technician used a test page to trouble shoot the issue? A. It clears the print queue and resets the printer memory. B. It allows the technician to see the quality of the printer output. C. The output of the test page allows the technician to initiate diagnostic routines on the printer. D. It verifies connectivity and eliminates possible application problems.
D
38 When looking for 32-bit applications installed on a 64-bit version of Windows Vista, a technician should look in which of the following default locations? A. C \Windows\System32 B. C:\ProgramFiles C. C:\Users\<user name> D. C:\Program Files (x86)
D
44 On a Windows XP machine, which of the following settings should be configured to allow dragging of files without holding the mouse button? A. Scroll Lock B. Sticky Keys C. MouseKeys D. Click Lock
D
46 A technician troubleshooting an issue has implemented a solution. Which of the following is the NEXT troubleshooting step the technician should take? A. Test the theory and validate the plan. B. Ask the customer to describe the symptoms and identify any changes made to the computer. C. Document findings, actions and outcomes. D. Verify and implement preventative measures.
D
49 A user can no longer launch their word processing program. The program worked fine yesterday. Which of the following options could BEST be used to fix the word processing program? A. Safe Mode B. Automated System Recovery C. Last Known Good Configuration D. System Restore
D
56A military member has just returned to the United States from Europe and reports their personal desktop computer does not work. Which of the following is s the MOST logical solution to this problem? A. The computer is unable to work in the US because of EU licensing arrangements B. The power supply needs to be replaced with one rated for 110 watts C. The power supply needs a power inverter to handle the change in cycles D. The power supply voltage needs to be switched to 110 from 220
D
58Which of the following board types can transmit data up to 8GB/s? A. AGP B. CNR C. PCI D. PCIe
D
60Which of the following cable types is not affected by electromagnetic interference but requires specialized tools and techniques to install? A. CAT5e B. Plenum coated STP C. CAT6 D. Fiber optic
D
61Which of the following DSL types has the same upstream and downstream bandwidth? A. IDSL B. FIOS C. ADSL D. SDSL
D
74A customer reports the optical drive is no longer responding. Which of the following questions should be asked FIRST? A. Did you log in with an administrator account? B. Have you been to any inappropriate websites? C. What have you changed since the optical drive worked properly? D. What has changed since the optical drive worked properly?
D
76Which of the following is the MINIMUM memory requirement for installing Windows Vista Home Basic? A. 1GB B. 128MB C. 256MB D. 512MB
D
77Which of the following should be The FIRST step in troubleshooting a problem? A. Establish a theory of probable cause B. Establish a plan of action C. Verify full system functionality D. Identify the problem
D
80Which of the following types of security concepts describe securing ports and protocols on a system? A. Disk Encryption B. Data classification C. Social Engineering D. Software Firewall
D
83Which of the following devices is used to move frames between a source and destination based on a MAC address? A. Repeater B. Hub C. Router D. Switch
D
85While accessing the Internet in an external environment (i.e. while traveling), a Windows 7 firewall should be set to which of the following? A. Block incoming and outgoing connections. B. Turned off or disabled. C. Block outgoing connections. D. Block incoming connections.
D
89Which key combination allows the choice of Task Manager or the computer to be locked in Windows XP Professional? A. Shift+ F5 B. Ctrl + Alt+ T C. Ctrl + Alt + Esc D. Ctrl + Alt+ Del
D
91Which of the following processors would provide the BEST performance? A. Pentium 4 with Hyper-Threading B. Pentium Core 2 Duo C. Single-Core Athlon64 D. 64-bit Core 2 Quad
D
95Which of the following MUST be configured to turn a computer on remotely with a network packet? A. Sleep timers B. Hibernate C. Standby D. WOL
D
99Which of the following wireless standards has the potential for having the MOST bandwidth? A. 802.11a B. 802.11b C. 802.11g D. 802.11n
D