Amazon Operations Analyst Interview

Why Amazon?

- Have grown up seeing amazon grow into the company it is today. -Focuses on the customers first, which is crucial for long-term success which is why i see amazon around for years to come. -Innovative company, always investing in new products and services and never settling for the status quo. -The leadership principles that stand out to me -How I will continually invest into myself even outside of amazon and become an asset for them.

Leadership Principles that stand out

-Bias for action -Learn and be curious

Describe a mistake that you have made

-Biggest mistake i have ever made was doubting my capabilities (go into details about my major)

Describe a situation where you solved two problems with one solution.

-Customer called sherwin williams asking for a specific product and i took the order. -turns out we were actually out of the product and i called the customer and told them, they were irritated and i told them i would solve this. -Found inventory in the back the company has been holding onto months that had to be thrown away soon, manage to sell off the inventory while making the customer happy and saving them money.

What's the most innovative thing you've done?

-During internship with sherwin williams project -Mention the give 50 get 50 marketing idea as well. -Created the tablet slide show that was 30 seconds long showing customers the perks of signing up for the MySherwin app. Increased sign-up by 35%. This was much simpler process as when customers would come in just telling them in person about it did not seem to keep them interested our engaged, but having a slideshow showing them how it benefits really highlights the details and gets them interested to ask questions.

What experience do you have?

-Forecasting methods: Straight line, Moving Average, Linear regression, and multiple linear regressions -Experience with Oracle and data programs like Stata -Advance experience in excel using V-Lookups, H-Lookups, pivot tables, group sort filter, advanced filter and advanced selection, Quick analysis, scenario manager, Forecasting tool in excel, data analysis tool pack in excel doing regressions, and graphical design in excel. Also know how to use advanced (complex) formulas and other advanced things in excel -Budgeting experience (Task financing and managing budgets by moving them around, also positions in fraternity).

What challenge have you encountered that you overcame and made a success?

-Getting into major -Getting internships

Why OFRP?

-I am looking forward to the rotation program and being able to get exposed to different areas of the business in the fullfillment centers, Sort centers, and Delivery stations. I think its a really unique opportunity that will that will allow me to understand Amazon's operations while also learning from business leaders and experiencing great professional and personal development. -I also like how in this role I will get to walk around fullfillment centers and identify cost out and process opportunities to help innovate ways to reduce costs and streamlines processes. -The reason why I want to be a part of operations is for the reason that its the core of the business. I know that my work in the operations department is critical for the overall success of the company. I want to provide the department leaders with accurate data and information and pride myself on using data to back up my work and solving strategic problems for the organization

Why should we hire you over someone with more experience?

-May not be the fastest, strongest, or most qualified candidate, but I will outwork all other candidates for the reason that I am passionate and dedicated to my work which is reflected by my school work.

Describe an example of when you've had to adjust who you are in order to fit into a situation.

-Taking the supportive position in my marketing project

Team experiences, how you work in teams

-Typically like to take the leadership role in teams as I am someone who likes to jump straight into the project and immediately start brain storming and setting up project milestones. -I also understand that at times I am not the best person for a particular tasks so I take a back seat and assist those more experienced. -When working in teams the absolute most important thing to me is communication and having a connection with my teammates. By developing a relationship with my teammates, it makes the experience more fun and overall a more positive work environment that is more enjoyable

Questions

-What types of rotations will I be in? -What does success look like in this role and how do you measure it? -What types of projects will I get to work on in this role? -What resources are available at Amazon in order for me to continue my professional and personal development? -What do you see as the most challenging aspect of this job? -How long have you been with Amazon and what reasons do you have to continue with the company? -Anything you would like for be to elaborate for you or go into more detail?

Tell me about yourself

I grew up in Duvall Washington and after graduating from high school I was planning on going to a college in Rhode island to join the wrestling team and study criminology; but after taking some time to reflect and think about my career path I realized that wrestling was not something that I wanted to pursue anymore as I have been doing it for 12 years and I really wanted a change. So, I decided to go to the University of Washington where I am now studying Finance with a Minor in Economics. and when I first came to the University of Washington I really wanted to expand my network and get to know more people so i made the decision to join a fraternity. For me, this was one of my best decisions I made early on in my college career as I made many friends along the way, had mentors, and was able to hold various leadership roles that helped with my leadership development. I then wanted to start getting involved on campus more so i made the decision to join the Professional business fraternity Delta Sigma Pi, and the husky sales club. In these clubs I again held various leadership roles that attributed to my professional and personal development; and it was because of these leadership roles that I have held since my freshman year of college that I was able to land my first few internships. First as a sales management intern with Sherwin Williams, and most recently as a Project accountant Intern with WSP. Looking towards post graduation I am looking to work for a company where I can continue this professional and personal development as I am always searching for ways to grow and gain new skills. and finally looking towards my future I plan on working for a few years and then eventually go back to school to get an MBA and my CFA.

Name two strengths and weaknesses you have

Strengths -Organization (always planning ahead) -Leadership (Always taking the leadership role) -People person Weaknesses -Get stressed (Learning to streamline multiple tasks in a way that lowers my stress level). -Delegation (working on this)

How do you decide how much you should push in conflict situations with teams?

When it comes to working in teams when conflicts arise I believe its critical to be open to all suggestions and ideas in order to effectively and efficiently address and analyze all options on the table in order to move forward with the best outcome for the project that the team is working on, and then from there take a vote as everyone on the team should have a voice on the final outcome

Describe a difficult task you were faced with and how you addressed it.

use sherwin williams example