Associate Rewards-Front Desk Quiz

How soon can a new member earn World of Hyatt points? A. Current Stay B: Second stay C: Third stay D: Fourth stay

A. Current Stay

When does point redemption take place for Free Night Awards? A: At time of reservation B: Annually C: At check-in D: At checkout

A: At time of reservation

When may Suite Upgrade Awards (STEX) be redeemed? A: At time of reservation when paying an Eligible Rate or redeeming points for Free Night Awards B: All hotels and resorts worldwide C: At time of arrival D: At checkout

A: At time of reservation when paying an Eligible Rate or redeeming points for Free Night Awards

Associate Rewards points are deposited into your account in what increment? A: Every 1 enrollment B: Every 5 enrollments C: Every 10 enrollments D: Every 20 enrollments E: None of the above

A: Every 1 enrollment

For every eligible US dollar spent, World of Hyatt members earn how many Base Points? A: 1 B: 5 C: 10 : 2 E: None of the above

B: 5

Which of these is not a valid World of Hyatt account number? A: G00033704D B: 9F4378292G C: C62835794E D: 512579638T

B: 9F4378292G

To earn Lifetime Globalist status, members must: A: Be invited B: Earn 1,000,000 base points C: Complete 100 Tier-Qualifying Nights D: Earn 100,000 base points

B: Earn 1,000,000 base points

What is the definition of a Base Point? A. Any point earned by a member B. Points earned through promotion participation, Hyatt Credit Card purchases, or received percentage bonuses awarded to members of elite status C. Points earned by paying an Eligible Rate, Eligible Incidental Charges, or Eligible Non-Stay Charges

C. Points earned by paying an Eligible Rate, Eligible Incidental Charges, or Eligible Non-Stay Charges

World of Hyatt members can redeem their points for a variety of rewards by: A: Contacting a hotel directly B: At time of check-in C: Contacting Global Contact Center or visiting Hyatt.com D: At checkout

C: Contacting Global Contact Center or visiting Hyatt.com

Name the membership levels that receive complimentary parking on Free Night Award nights. () A: All members B: Only Explorists C: Globalist, Lifetime Globalist and Courtesy Card members D: None of the above

C: Globalist, Lifetime Globalist and Courtesy Card members

TRUE OR FALSE: Alicia can add her father's World of Hyatt number on her reservation. True False

False

TRUE OR FALSE: Colleagues earn 1 Associate Rewards point for every activated enrollment. True False

False

TRUE OR FALSE: Members may earn Base Points and Tier-Qualifying Night credit for charges routed to a Master Account/Posting Master (PM) account. True False

False

TRUE OR FALSE: World of Hyatt points never expire. True False

False

TRUE OR FALSE: You do not need an email address to enroll a new member into World of Hyatt. True False

False

TRUE OR FALSE: If a guest is a no-show or cancels on an award night, their points go back into their member account. True False

True

TRUE OR FALSE: World of Hyatt Free Night Awards count towards tier status. True False

True