ATI- Factors that Affect Communication with Individuals and Groups

Charles confronted Alex during the meeting. Which of the following categories of conflict did he display? - Intrapersonal - Interpersonal - Interdepartmental

Interpersonal

A nurse is communicating with a pharmacist about receiving a stat medication for a client who is in a hypertensive crisis. Which of the following demonstrates the most collaborative response by the pharmacist? - "I plan to verify the medication now after I receive the faxed order." - "I plan to verify the order now and will personally bring it to you." - "I will verify the order now, and the medication will be ready at the pharmacy window."

" I plan to verify the order now and will personally bring it to you."

A nurse is ridiculing another nurse concerning vacation time when the charge nurse approaches. Which of the following is an appropriate mediation response by the charge nurse? - "I want to hear each of your opinions to end the arguing" - "I know you are right. No one should complain" - "The issue was settled earlier. No more discussion"

" I want to hear each of your opinions to end the arguing"

The nurse manager needs a staff to float to another floor. Which of the following is an example of a barrier to effective communication? - Charles stating that he was the last person to float - Mia consenting to float to the other unit in Alex's place - Alex's defensiveness about floating

- Alex's defensiveness about floating

A charge nurse is preparing informational material for the nursing staff on cultural competence. Which of the following should she include when discussing componets of cultural congruent behavior? ( Select all that apply) - Assess the client's belief system - Determine the client's familial involvement - Evaluate the client's preferences - Understand the clien's decision making role - Mediate the client's health practices.

- assess the client's belief system - determine the client's familial involvement - evaluate the client's preferences - understand the client's decision-making role

A nurse is using communication techniques to resolve a conflict. Which of the following examples by the nurse displays effective communication? (select all that apply) - actively listening - embracing the concerns of others - communicating openly - practicing aggressiveness - using a give-and-take approach

Actively listening Embracing concerns of others Communicating openly Using give and take approach

A nurse is trying to negotiate an intrdepartmental conflict for a win win outcome. Which of the following is an appropriate response by the nurse? - "I know how important this is to you. We can do it your way" - "I can see we all have different opinions but agree on your way" - "I can do whatever everyone wants. Any decision will be ok"

I can see we all have different opinions but agree on your way."

A nurse is preparing to communicate with a client using telecommunication. Which of the following are benefits to telecommunication when considering geographical distance? (Select all that apply.) - Benefits treatment of the diagnosis - Provides immediate monitoring - Allows for therapeutic interventions - Teaches the client computer literacy - incorporates limited internet access

Benefits treatment of the diagnosis Provides immediate monitoring Allows for therapeutic interventions

The nurse manager organized a staff meeting to reciew the floating protocol. Which of the following best describes the behaviors of conflict negotiation exhibited during the meeting? - Colaborating - Competing - Consensus

Collaborating

A nurse manager attempted to use conflict resolution during the meeting to resolve the situation of floating to another unit. Which of the following styles of conflict resolution did she display? -Avoiding - Competing - Confronting

Confronting

The nurse manager called a team meeting with the nursing staff to review the floating protocol. Which of the following qualities did the manager display in the role as an effective group leader? = giver of information - evaluator of the group's opinion - embracer of others' ideas and beliefs

Embracer of others' ideas and beliefs

A nurse is considering the culture components in the plan of care for a client who is of Asian descent. Which of the following should be considered? - Include a family member to interpret - Ignore nonverbal communication responses - evaluate nontraditional healing methods

Evaluate nontraditional healing methods

A nurse is reviewing information on Hispanic culture before caring for a client who speaks only Spanish. Which of the following should bridge the culture gap? - Evaluating the physical status of the client - monitoring the behavior of the client - expanding knowledge of the client's values

Expanding knowledge of the client's values

A nurse is involved in working group among an interdisciplinary team. Which of the following is an example of a maintenance role?

Gatekeeper

Which of the following hinder equitable care for a client of another culture? (select all that apply) - prejudice - stereotyping - partial understanding - demographics - opportunities

Prejudice Stereotyping Partial understanding