BA 105W Final Pt2

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______ (or complaint) letters are written by customers to identify or to correct a problem with products or services they have purchased

Claim

______ refers to conventional standards of right and wrong that prescribe what people should do

Ethics

T/F: To sound professional and businesslike, you should try to use common expression such as - easier said than done, last but not least, and think outside the box

Fals

T/F: As long as the message is properly transmitted from the sender to the receiver, successful communication has taken place

False

T/F: Headings are used only in reports; they are inappropriate in letters, memos, or email messages

False

T/F: If you have any new ideas is an example of a simple sentence

False

T/F: It is safer and better to proofread on your computer screen than to proofread from a printed copy because you will catch more errors and will be able to correct them immediately

False

T/F: Jargon should never be used in business writing

False

T/F: Only workers at the highest levels of management skills are expected to think creatively and critically

False

T/F: Oral messages are usually more expensive and more meaningful to receivers than written goodwill messages

False

T/F: Showing that you are angry is an effective technique for getting a claim granted

False

T/F: because email is an informal communication tool, it's not necessary to check your messages for correct spelling, grammar, and punctuation

False

You are talking with the president of your company about a possible merger. Which of the following is the most useful feedback you can provide during the conversation

If I understand you correctly, your recommendation is that we go through with the merger

When faced with an ethical dilemma, what is the first question you should ask

Is the action I am considering legal?

The three phases of the 3x3 writing process include ______, drafting, and revising.

Prewriting

An important part of the third phase of the 3x3 writing process is ______, which involves correcting the grammar, spelling, punctuation, format, and mechanics of a message

Proofreading

The best goodwill messages concentrate on the five S's. Which of the following is not one o the five S's.

Savvy

______ skills include competencies such as listening, nonverbal behavior, and business etiquette

Soft

Which of the following is an example of downward communication in an organization

The CFO sends information to the finance employees about a new tax regulation to ensure that payroll will be submitted according to new governmental standards

T/F: In the workplace most messages are positive or neutral and, therefore, direct

True

T/F: Sentences that average 20 words are most effective for business writing

True

T/F: Some experts recommend spending about half the total writing time editing, proofreading, and evaluating a document

True

T/F: White space in a document can enhance comprehension

True

Team-written documents and presentations are standard in most organizations because collaboration produces a better product

True

Which of the following scenarios would most likely require a scientific experiment

a company wants to measure reactions to the prices of a new energy drink to learn how much consumers would be willing to pay

Well-designed documents

all answer choices reflect accurate statements about well-designed documents

When proofreading a document,

all answer choices reflect areas that should be checked when proofreading a document

Which of the following should be organized using the indirect strategy

an email message to employees telling them that overtime will be eliminated

Which of the following takes place during the first phase of the 3x3 writing process

analyzing the audience and the purpose for writing

The best business writing is purposeful, economical, and

audience oriented

Experts say that we ignore, forget, distort, or misunderstand

75 percent of everything we hear

Zach has just written an email message to his colleagues. Before sending it, he wants to make sure that his colleagues will immediately understand the message. Zach is checking his message for

clarity

Email messages, text messages, tweets, smartphones, wireless networks, letters, memos, reports, pictures, and spoken words are all examples of

communication channels

Which of the following statements about conflict is most accurate

confronting conflict saves time and enhances team commitment

Communication skills are

critical to effective job placement, performance, advancement, and organizational success

Phase 3 of 3x3 writing process begins with

editing the message to improve content and sentence structure

The most prevalent communication channel in the workplace today is

email

All of the following are advantages of the direct strategy except

encouraging a fair hearing

Which of the following is the most accurate statement about etiquette and courtesy in today's workplace

etiquette is more about attitude than about formal rules and behavior

Which of the following statements about the 3x3 writing process is most accurate

experienced writers usually spend the most time on the third phase of the writing process

Which of the following is considered a rich medium

face-to-face conversation

Phase 2 of 3x3 writing process begins with

gathering necessary information

Businesses form teams because teams make better decisions, respond fast, and

increase productivity

The three basic functions of business communication are

informing, persuading, and promoting goodwill

Which of the following is an informal research method

looking in company files

The opening of a direct claim letter should

open with a clear statement of the problem or with the action you want the receiver to take

The primary purposes for sending business messages are usually to inform and to

persuade

Routine request and response messages should be written using

the direct strategy

The communication process begins when

the sender has an idea

Which of the following is the least accurate statement about proofreading and document errors

you should proofread your document continuously while it is being written


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