BA 105W Final Pt2
______ (or complaint) letters are written by customers to identify or to correct a problem with products or services they have purchased
Claim
______ refers to conventional standards of right and wrong that prescribe what people should do
Ethics
T/F: To sound professional and businesslike, you should try to use common expression such as - easier said than done, last but not least, and think outside the box
Fals
T/F: As long as the message is properly transmitted from the sender to the receiver, successful communication has taken place
False
T/F: Headings are used only in reports; they are inappropriate in letters, memos, or email messages
False
T/F: If you have any new ideas is an example of a simple sentence
False
T/F: It is safer and better to proofread on your computer screen than to proofread from a printed copy because you will catch more errors and will be able to correct them immediately
False
T/F: Jargon should never be used in business writing
False
T/F: Only workers at the highest levels of management skills are expected to think creatively and critically
False
T/F: Oral messages are usually more expensive and more meaningful to receivers than written goodwill messages
False
T/F: Showing that you are angry is an effective technique for getting a claim granted
False
T/F: because email is an informal communication tool, it's not necessary to check your messages for correct spelling, grammar, and punctuation
False
You are talking with the president of your company about a possible merger. Which of the following is the most useful feedback you can provide during the conversation
If I understand you correctly, your recommendation is that we go through with the merger
When faced with an ethical dilemma, what is the first question you should ask
Is the action I am considering legal?
The three phases of the 3x3 writing process include ______, drafting, and revising.
Prewriting
An important part of the third phase of the 3x3 writing process is ______, which involves correcting the grammar, spelling, punctuation, format, and mechanics of a message
Proofreading
The best goodwill messages concentrate on the five S's. Which of the following is not one o the five S's.
Savvy
______ skills include competencies such as listening, nonverbal behavior, and business etiquette
Soft
Which of the following is an example of downward communication in an organization
The CFO sends information to the finance employees about a new tax regulation to ensure that payroll will be submitted according to new governmental standards
T/F: In the workplace most messages are positive or neutral and, therefore, direct
True
T/F: Sentences that average 20 words are most effective for business writing
True
T/F: Some experts recommend spending about half the total writing time editing, proofreading, and evaluating a document
True
T/F: White space in a document can enhance comprehension
True
Team-written documents and presentations are standard in most organizations because collaboration produces a better product
True
Which of the following scenarios would most likely require a scientific experiment
a company wants to measure reactions to the prices of a new energy drink to learn how much consumers would be willing to pay
Well-designed documents
all answer choices reflect accurate statements about well-designed documents
When proofreading a document,
all answer choices reflect areas that should be checked when proofreading a document
Which of the following should be organized using the indirect strategy
an email message to employees telling them that overtime will be eliminated
Which of the following takes place during the first phase of the 3x3 writing process
analyzing the audience and the purpose for writing
The best business writing is purposeful, economical, and
audience oriented
Experts say that we ignore, forget, distort, or misunderstand
75 percent of everything we hear
Zach has just written an email message to his colleagues. Before sending it, he wants to make sure that his colleagues will immediately understand the message. Zach is checking his message for
clarity
Email messages, text messages, tweets, smartphones, wireless networks, letters, memos, reports, pictures, and spoken words are all examples of
communication channels
Which of the following statements about conflict is most accurate
confronting conflict saves time and enhances team commitment
Communication skills are
critical to effective job placement, performance, advancement, and organizational success
Phase 3 of 3x3 writing process begins with
editing the message to improve content and sentence structure
The most prevalent communication channel in the workplace today is
All of the following are advantages of the direct strategy except
encouraging a fair hearing
Which of the following is the most accurate statement about etiquette and courtesy in today's workplace
etiquette is more about attitude than about formal rules and behavior
Which of the following statements about the 3x3 writing process is most accurate
experienced writers usually spend the most time on the third phase of the writing process
Which of the following is considered a rich medium
face-to-face conversation
Phase 2 of 3x3 writing process begins with
gathering necessary information
Businesses form teams because teams make better decisions, respond fast, and
increase productivity
The three basic functions of business communication are
informing, persuading, and promoting goodwill
Which of the following is an informal research method
looking in company files
The opening of a direct claim letter should
open with a clear statement of the problem or with the action you want the receiver to take
The primary purposes for sending business messages are usually to inform and to
persuade
Routine request and response messages should be written using
the direct strategy
The communication process begins when
the sender has an idea
Which of the following is the least accurate statement about proofreading and document errors
you should proofread your document continuously while it is being written
