BA 1301-Quiz 5-8

In order to attract younger customers to the Lacoste brand of clothing, CEO Robert Siegel made all of the major decisions in product planning, distribution, and promotion. He asked for no input from his employees. Siegel used a(n) _____ style to increase Lacoste's sales. one-directional autocratic consultative closed-door self-centered

autocratic

The _____ defines the relationships of authority from one level of organization to the next, from top to bottom

chain of command

Cross-functional teams are made up of employees from about the same hierarchical level but different functional areas within the organization.

true

Businesses close down for many reasons. Which of the following is NOT a typical reason for a business failure? The owner had inadequate business knowledge. Expenses were lower than the owner expected. The owner lacked management expertise. The owner engaged in inadequate planning. Interest rates were high.

Expenses were lower than the owner expected.

Which of the following statements about the informal organization is true? Informal organizations provide a source of friendship for organization members. Informal organizations can provide status and recognition that the formal organization cannot provide its employees. The informal organization learns information about the formal organization through the grapevine.* The informal organization can create problems for the formal organization if it is not managed well. All of the above statements about the informal organization are true.

all of the above statements about informal organization are true

Andy Pearson ran PepsiCo Inc. for nearly 15 years, driving revenues from $1 billion to $8 billion. In 1980, Fortune named him one of the 10 toughest bosses in the United States. Pearson was singled out for the relentless demands that he put on his people. As one employee put it, Pearson's talents were often "brutally abrasive." Every year, without hesitation, he fired the least productive 10% to 20% of his workforce. Pearson used a(n) _____ leadership style. autocratic multi-dimensional reactive democratic defensive

autocratic

Work group cohesiveness can benefit the organization by doing all of the following EXCEPT: increased productivity enhanced worker self-image because of group success decreased resistance to change reduced employee turnover reduced employee absenteeism

decreased resistance to change

Coca-Cola Enterprises (CCE) is the largest bottler and distributor of Coke products in the world. It is organized around its North America division and its European division. This departmentalization by _____ allows CCE to respond to the demands of different markets. process customer geography function product

geography

On an automotive assembly line, Naif Marrot checks to make sure that recently painted car bodies are free of paint bubbles. Other people are assigned the task of seeing that other parts of the car are built to specifications. The task of building an automobile has been subdivided into a series of subtasks. The concepts of _____ have been employed in this situation.

specialization and division of labor

Top management usually performs all of the following tasks EXCEPT: establish long-range plans formulate basic policies of operation direct workers on the assembly line develop strategic plans review new product development

direct workers on the assembly line.